Kettler Reviews

Edit they hadn t realised I d just bought it and have arranged to send the part free this week I purchased the kettler panalsol pagoda which was up less than 2 weeks before it has started developing rust at 2 point on 1 beam It clearly states it is anti rust and has a warranty which when contacting them they said they can send a replacement part then sent me the cost I have to pay to replace the weeks old in warranty rusting part of the pagoda that I have the inconvenience of having to dismantle to replace mind They d also advised before sending me the price I should put rust proof stuff on it since it s been raining in the UK it states it s rust proof coated it s been up 2 weeks and this wasn t something I figured I d have to deal with before the areas put straight I had read reviews before purchasing wish I d have come on here to check also but it seemed a reputable company and didn t see anywhere anyone had a fundamental issue they had to pay to be corrected upon building the items that was clearly a manufacturing fault of not coating the item correctly Disappointed

I bought a whole set of Elba garden furniture exactly a year ago and it has been a joy - apart from the teak dining table of which I have had four The latest arrived a couple of weeks ago and touch wood seems to be okay The other three developed cracks and had to be replaced but - unlike so many other companies - Kettler dealt with my queries and replacements efficiently and courteously Special mention should be made of Dawn Robinson and Kate Beverley Obviously it s a shame if a product is faulty but even more of a shame if one has to battle to get a refund or a replacement which has not been the experience in my case

One of the garden chairs In a set we bought would not sit flat to the ground one short or bent feet Supplier contacted Kettler who arranged to exchange the chair which they did under the warranty New chair delivered and faulty one collected by courier which was all very good The only down side was the length of time it took as this seasonal stock wasn t available for several months Other than that - very pleased with the service I received

I contacted Kettler when my table started rusting after only 2 years They immediately agreed to replace it under the three year warranty based on the photos I sent There was a slight delay as they were out of stock but their communication was excellent and I now have the new table Hoping this one will last for many years as our previous one did

Bought a storage box online from another company Realised when trying to erect the box that it was faulty Kettler were superb in not only sorting this out but delivered and erected a new one on site I have lots of Kettler products and this was the first time l had experienced a problem Cannot fault their customer service Highly recommend

Great quality furniture and good value for money Purchased the large pagoda parasol corner sofa and table and it s transformed our garden Weather proof and hardy which is useful in the UK Customer service was excellent when we had to swap one of the parts of the parasol great Comms and simple process Would certainly recommend

I ve have had a really good experience with Kettler The customer service was top-notch and they resolved my issue without question Karl who came to fix the problems was excellent Thanks again for the positive experience

Had some beautiful garden furniture from Kettler Lovely six seater table and chairs couple of loungers and cute Boho bistro set Fantastic quality prompt delivery and excellent customer service from Kat Woods Would highly recommend them Customer service is outstanding Now somebody please tell the sun to come out so I can use these lovely products Thank you Kettler

We had an issue with 1 of our Surf Active chairs we sent details to customer services and within days we had an email to say a replacement had been arranged Excellent warranty claim process TNT delivered as expected

Following my 1-star review on 16 4 24 regarding the state of my Cora outdoor dining table Kettler asked me to contact them to discuss the matter All the staff I came into contact with were very friendly and professional and I am pleased to say the table has now been replaced Great service