Kettler Reviews

Shocking quality awful after sales and their guarantee is worthless I m amazed that John Lewis sell their products Spent 5k on garden furniture The paint finish on the concrete table started flaking off in less than 12 months Commenced warranty claim in April and despite Kettler accepting my claim and offering to change the items in May I can t get them to respond let alone supply the replacement goods some 4 months later

We purchased the Cora 8 seater dining table and chairs 4 years ago at a considerable cost and after 2 replacements the 3rd table is now in an awful state with the wood lifting and splitting right across the surface This should not be sold as an outdoor table as it is clearly not up to the job We also have a 15 year old Bridgman dining table in another area of our garden which has held up brilliantly with very little maintenance Just feel really aggrieved we now have to replace the Kettler An utter waste of money

Don t bother with this company with particular reference to their DayBed range We bought this set in 2021 and immediately had to battle with them to get a faulty cushion where the stitching was loose They begrudgingly agreed to replace This year despite following the advice and guidance on storage and purchasing their protective cover bird droppings managed to damage both cover and cushion despite their website claiming that its protective against such They have refused to replace this under warranty first stating it s due to incorrect storage and secondly stating that the picture evidence is not bird excrement but in fact sun damage and is not replaceable Absolute rip off spend your money elsewhere

Shoddy Charlbury lounge set Bought set June 2024 Noticed sharp nails protruding from arm of chairs Also weave finish rough fibres peeling worn and very distressed Telephoned Kettler customer services reassured they would help Asked for replacement set Today after several phone calls emails and sending detailed photographs of faults Kettler have refused to accept the furniture is faulty or offer replacement refund I m left with garden furniture I cannot put in garden as further deterioration will occur in wet weather and 1 000 wasted Thought Kettler good quality couldn t be more wrong 3 yr warranty worthless Tony and Jonquil Smith Also having looked at the very poor reviews about Dawson s Department Stores on Trust pilot I m astonished that Kettler continue to allow them to sell their garden furniture I will take this further Rip off Britain indeed

I wish I can give -100 to this company They do not cover guarantee period they would just say to you that it was the weather outside I do not understand the furniture should be able to last outdoor atleast 5 years Really cheap material the outdoor storage shed is the worst with little rain the parts will fall apart

I enquired about replacement cushions in January this year for our Kettler Palma furniture set The response was yes we can supply and an order was placed to provide these in February or March I chased this up near to that time and was told that there was a delay and they would be supplied in mid May again I chased near to that time and was told that they would be in stock in July I chased again yesterday with their sales team only to be told that it it would now be the end of year To get this wrong once is forgivable to get it wrong so many times is totally unacceptable

Poor customer service - We bought a corner unit and fire pit table last year So far Kettler have sent 3 different tables to me each one worse than the previous one I have asked to replace now and was told we are not making them any more Really poor customer service

Initially we were very pleased with service that we got The quality of the furniture is very good However when part of the product failed they refused to accepted liability even when under guarantee

Wrote to the warranty department online with no response

I bought a table and furniture set last year I noticed well within the warranty that it had loads of splits - emailed them and they agreed to replace it Since then they have not sent anything and ignored every single message I have sent