Kettler Reviews

D

David Faherty

1 year ago

Poor customer service

I purchased a Kettler Kalos firepit and it arrived promptly but only 1 bag of coals supplied which did not even fill the fire pit a quarter of the way Emailed on numerous occasions to customer services who eventually agreed a system error and supplied 1 more bag when I informed them that it would require a minimum of 2 more Now only halfway full looks sad and no replies from customer services yet all images advertised show the fire pit full to top Poor experience with customer service dept even though happy with product and its functionality

K

Kevin Braysher

1 year ago

Elba Aluminium Medium Storage Box

Purchased Elba Aluminium Medium Storage Box in July 2020 Looks nice pretty solid and importantly keeps the contents dry ie the waterproof liner works But over the last winter a discolouration appeared on the top surface about 15cmx18cm which is not covered by the 3 year warranty Their justification is user misuse due to the minor scuffs elsewhere which I pit my hands up to and due to normal wear and tear in a family with small children dogs etc Unrelated to the mark I invited them to look at So in summary the aluminium powder coating they use is not as resilient or as tough as you would and should expect

D

Doubledutch

1 year ago

This stuff is not high quality

This furniture is not high quality We have 10 chairs which we purchased in 2016 In the winter they are stored in the garage hardly every use the furniture during the summer maybe a few hours every week After 10 months the plastic started rusting manufacturing fault - replaced after 7 years the plastic coating from the chairs started detaching from the alluminum frame and it now just looks cheap and tacky Contacted them but sorry out of warranty whilst I believe they should really do better having spend 200 on each chair These products are badly made the support is dissapointing and I would go for a different brand

E

Erik

1 year ago

Hampton 6 Seat dining set

We ordered the Hampton 6 Seat dining set delivery was good and the quality of the set seemed great Unfortunately the chairs had a manufacturing fault which made it impossible to assemble them They replaced the chairs but the new set had the same fault which now results in the whole set being returned Can t fault Kath from the customer service team she replied quickly and organised delivery and collection very well but very disappointed with the outcome as no alternative resolution was offered Definitely stay clear of the Hampton dining set unless you just need the table

Rated 3.69 out of 5 by 124 Happy Customers

Poor customer service

Elba Aluminium Medium Storage Box

This stuff is not high quality

Hampton 6 Seat dining set

About Kettler

Own this business?

Related Companies