Kettler Reviews

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kettler.co.uk
3.69
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.69 out of 5 by 124 Happy Customers

48.4%
16.1%
8.1%
11.3%
16.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
E

Damaged chairs

Two chairs from a dining set were damaged The company went to a lot of trouble to find replacements The process was handled efficiently and I was kept updated throughout the whole process Very impressive customer service
C

Fantastic service

One chair on our 6 seater garden table was faulty and when I notified them they immediately arranged delivery of a replacement The person I dealt with could not have been more helpful They kept me fully informed about the schedules for collection and delivery and everything went extremely smoothly Thank you for an effortless service
S

Warranty Replacement

RHS Chelsea Steamer Chair broke after one year My three year warranty registration ensured a complete replacement quickly and efficiently Excellent all round service from the Kettler team Many thanks
Y

Problem resolving gets five stars

This gas fired pizza oven was purchased as a gift it arrived two days before it was gifted Great service from Kettler However when it was unwrapped by the recipient the outer casing of the oven was damaged along with the gas connections As it was the weekend I emailed Kettler directly using their online service I was able to upload photos and a description At 9 09 on the Monday morning my claim had been reviewed and a replacement arranged Fast service indeed and welcomed by myself and the recipient A replacement was duly delivered and the faulty goods picked up Great work no fuss no hassle
B

Excellent customer service

We bought some Kettler furniture from the Caredo range over ten years ago It still looks as good as new and we were so delighted with it for its durability low maintenance comfort and design that we ordered some extra pieces this year Sadly one item quickly showed rust appearing at a weld point We submitted our claim to Kettler along with photographs and received the speediest response The faulty item was collected and replaced in no time Many thanks for a seamless and hassle free warranty process
M

Outdoor hanging heater

I purchased 2 outdoor Pendent heater lights Looked fantastic but unfortunately one came brocken Emailed customer service had a reply same day Box the brocken one up and it was swopped over within 3 days 8 months later one of the heaters went faulty Emailed thinking there would be an issue No proof of purchas no packaging couldn t remember where I brought it Got a response straight away Ask if I could check a couple of things on the heater Emailed back no problem will get one out to you here within 3 days from contacting them
J

Excellent product service

Excellent I purchased outdoor dining table 4 chairs in July When I was packing away chairs for winter I noticed some lose rattan on a chair I requested a replacement under warranty and within a week a new chair was delivered excellent customer service and great product Really good quality
N

Fabulous service

Excellent customer service Shout out to Dean and Niki they sorted a problem with ease and professionalism and left me a very happy customer Can t fault their customer care Thank you soo much
N

Excellent service from start to finish

Excellent service from start to finish Staff extremely helpful Very efficient delivery and fabulous product
A

Good warranty service

Had a slight problem with one of our outdoor seats The seat was replaced under warranty with no problem at all Very good customer service

About Kettler

Discover our luxury garden furniture range, shop kids wheeled toys, table tennis tables, fitness equipment and the Everdure by Heston Blumenthal BBQ range.

United States

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