Kettler Reviews

I purchased a Kettler Kalos firepit and it arrived promptly but only 1 bag of coals supplied which did not even fill the fire pit a quarter of the way Emailed on numerous occasions to customer services who eventually agreed a system error and supplied 1 more bag when I informed them that it would require a minimum of 2 more Now only halfway full looks sad and no replies from customer services yet all images advertised show the fire pit full to top Poor experience with customer service dept even though happy with product and its functionality

Purchased Elba Aluminium Medium Storage Box in July 2020 Looks nice pretty solid and importantly keeps the contents dry ie the waterproof liner works But over the last winter a discolouration appeared on the top surface about 15cmx18cm which is not covered by the 3 year warranty Their justification is user misuse due to the minor scuffs elsewhere which I pit my hands up to and due to normal wear and tear in a family with small children dogs etc Unrelated to the mark I invited them to look at So in summary the aluminium powder coating they use is not as resilient or as tough as you would and should expect

This furniture is not high quality We have 10 chairs which we purchased in 2016 In the winter they are stored in the garage hardly every use the furniture during the summer maybe a few hours every week After 10 months the plastic started rusting manufacturing fault - replaced after 7 years the plastic coating from the chairs started detaching from the alluminum frame and it now just looks cheap and tacky Contacted them but sorry out of warranty whilst I believe they should really do better having spend 200 on each chair These products are badly made the support is dissapointing and I would go for a different brand

We ordered the Hampton 6 Seat dining set delivery was good and the quality of the set seemed great Unfortunately the chairs had a manufacturing fault which made it impossible to assemble them They replaced the chairs but the new set had the same fault which now results in the whole set being returned Can t fault Kath from the customer service team she replied quickly and organised delivery and collection very well but very disappointed with the outcome as no alternative resolution was offered Definitely stay clear of the Hampton dining set unless you just need the table

This is a long term review for the Kettler palma mini corner sofa cover I purchased the cover 4 years ago and have just disposed of it as UV and winter weather have rotted the fabric the securing straps snapped after the first winter and overall it s a bit disappointing I would pay more if it was made of a stronger material similar to a boat cover

Good in nearly every respect but do not think it won t rust it does We put ours away every winter but 2 out of 4 chairs were replaced under warranty no hassle because of rust and they are all rusting now plus the table What s more you can t get original paint other than for touch ups Perhaps they don t want to admit you will need it

I was contacted promptly by the company after posting this review and they are keen to resolve the matter I hope that we will come to some understanding and that the dissatisfaction I felt about the previous correspondence I have had with their customer service team will change to a more positive outcome I will review again when the matter is resolved I concur with the other reviews regarding the mesh furniture Kettler replaced my original set which rusted really badly due to terrible rust and after just one year it has started going rusty again I have now been told it is because I live near the coast If that is the case then it should be stated on their products Also the new set is not covered by the warranty So even though it is not fit for purpose I am left with having to replace it Very very poor and I will certainly never purchase from them again My next door neighbour and friends around the corner also have Kettler mesh furniture with the same problem I don t suppose all the reviews on here mentioning rust live by the coast though

Our new Palma Slat Dining table had 2 melted areas within an hour of first use A glass on the table in the sunshine caused the top to melt and it s taken 3 months to get the replacement slats We are very happy with the set as a whole and have a gazebo now so the issue will not happen again I do think kettler should include a warning in the instructions though I would expect to be able to use a glass on an outside table without any damage caused Kettler thanks for your reply We certainly do not recall seeing anything about the issue It would also be useful if the supplier could tell customers about this when ordering We would have gone for the glass top version if we d known

We ordered an RHS Chelsea companion bench from a supplier of Kettler furniture made of Eucalyptus wood but it arrived damaged so we sent it back The replacement they sent was a different bench called The Wisley in a colour nothing like the one we ordered and which we saw advertised The company who supplied it said that I had ordered a Wisley not a Chelsea so I then asked that if this was true why did they send me a Chelsea They did their best to help us locate another Chelsea in the advertised colour but then discovered that Kettler no longer have any in that colour in stock On searching for a Wisley on the website of the supplier there is no such product listed so Im puzzled I can now see the new version of the Chelsea appearing on the web and it is shown in the new non natural looking colour which is distinctly an orangy brown I reckon they stopped making them out of Eucalyptus and now use Teak and stain it and its horrid looking So Im now getting a refund

Bought a kettler palmer corner set online from a garden centre cost just over 2000 It looks the part however when the sun is on it the cushions become too hot to sit on I mean burning hot I really expected more for the price we paid Update Disappointed with response Yes we already do have a large awning over the furniture to try and help they still get very hot I do think this is a design fault I know dark colours absorb more heat but when committing to this purchase I did not consider that the cushions for an outdoor set that costs 2000 would become too hot to sit on when the sun it out Who would