Kettler Reviews

We have had the Palma table and corner settee for a couple of years can t fault the settee but having problems with the table slats After a couple of weeks use the slats developed a bubbling effect on them we had no idea what caused them contacted John Lewis who kindly arranged to have the slats replaced recently the same problem has occurred and we realised it was caused by a glass when the weather was hot and sunny the slats also do get grease like marks on the top I would have expected an outdoor table to fair a bit better when used outdoors This has not deterred us from buying Kettler products as we purchased a couple of chairs last year and are very happy with them

I purchased a Kettler wooden garden bench for my elderly mother only to find there were 2 screws missing Very disappointing Update I emailed Kettler and they responded promptly offering to replace the missingscrews Thank you Kettler

Bought my Kettler Caredo table 4 chairs and umbrella set 840 The table is bendy when you lean on it with arms elbows and the grey is more black and the chairs hot to touch in the sun The umbrella moves a fair bit and often seems lobsided I thought I was buying quality with Kettler but am feeling somewhat disappointed and frustrated

We bought a Siena 4 piece set in late 2020 from Dawson s Department Store which wasn t assembled put out until Easter 2021 By October the table had gone rusty so I contacted Dawson s they arranged with Kettler for a replacement table Unfortunately by Easter 2023 the whole set had rusted I contacted Dawson s again who helped me because there were problems uploading images onto the Kettler website Two immediate neighbours had had the same rust problem were informed by Kettler that Siena was unsuitable for a coastal location were offered Surf instead at a small extra cost Kettler agreed to do the same for us Unfortunately a couple of things went wrong after because the replacement took several weeks then the delivery notification stated it was going to be Siena again It turned out there had been 2 accounts in my name the one with the Surf order had been deleted Anyway this was resolved the correct order was eventually despatched I m delighted with the result of getting Surf 5 the staff at Kettler were great 5 but not quite so much with the problems in between so I m sorry I can t give you a better overall score

Not had a great experience but the issue was resolved by Susie

Exactly as described Nice quality very comfortable Best to get covers for them though

This is the second occasion over a number of years that I have needed to call on the warranty service of a Kettler product and on both instances I have found their customer service of high quality The faulty item in the Parasol product on the recent claim was swapped out in a timely manner and the customer services team prioritise addressing your issue and ensuring they deliver a solution I will continue to use Kettler products for both their quality and the follow up service for those occasions when product support may be required

Purchased a Bluetooth Kettler outdoor speaker via John Lewis It s such a fab idea as it clicks around your parasol on garden table The best thing it also has LED lighting too Makes for a great party atmosphere or play quietly to chill in the garden Need to charge it but has a good battery life Thank you

Great service - when we received a faulty table it was promptly replaced by Kettler Love the quality - the sun is shining again and we are loving our garden furniture

We bought a Sienna table four chairs cushions and parasol in 2016 The table and chairs rusted after 18 months and was quickly replaced but now we are awaiting our 4TH set as they have all rusted the last one after 6 months Think it will be a refund if this one rusts Good customer service but a rubbish product