Knowledgecottonapparel Reviews

I feel there is a big gap between all

I feel there is a big gap between all the green commitment and the fact the products are made in China India and Turkey If you are into sustainable clothing this is not the place

Don t buy in the swiss online shop

Although the price online in Euros is the same as in most Swiss retail stores you should avoid the official online store in Switzerland After I ve received my trousers arriving from Denmark I ve also received a letter from the Swiss post a few days later asking for 9 Franks VAT and an additional 18 Franks of fees Over 20 on top of the product price The site does its best to hide the fact Nowhere in the buying process did it mention this Because they don t deduct VAT from Swiss costumers they actually charge way more for the same product - Germany 109 Euros- Denmark county of origin 107 Euros- Switzerland 130 EurosI am fed up with companies that sell the same products way more expensive in Switzerland just because The online price was exactly the same as in swiss retail stores but with VAT included Therefore I highly recommend ignoring the official online shop in switzerland

Beware of ordering from their own online store

Good quality products but I would not recommend ordering from their own online store I ordered a product from their website that was shown to be available Also received email confirmation about successful order Almost one week later I though that the product would be arriving soon but instead got an automatic message that order has been cancelled There was no further explanation so I needed to ask what that means by myself I received an answer that they just do not have the product anymore I asked if they could send me different color of the same product with the same discounted price I had paid for the original product but that was not possible If this is not intentional way to attract consumers to store with discounted products that are not actually available and not even meant to be sent to the buyer then the company should have at least delivered the similar product with the same terms they have marketed

Ordered pants 36 x 34 which is the size

Ordered pants 36 x 34 which is the size my husband always wears Washed pants on wool wash 30C and line dried inside leg measured 30 inches after wash Provided photos to customer service but the only solution for a useless item was a discount code to use on a future order I will not be ordering from a company who do not take customer service seriously I was not requested to return the pants to have my complaint investigated

Not upholding their part of the agreement

I reached out to their customer service to ask what possibilities I had with my jacket with a broken zipper I were clear from the very first conversation that it were a jacket I got as a gift and that I couldn t find the particular model on their website They said that they offered a service that I could get a professional tailor to replace the zipper and send them the invoice from the tailor I find this a very nice service to offer and a very sustainable approach However they now refuse to reimburse the tailor but are now instead offering a coupon code to their website Their clothes is fine but their customer service is living in a completely different reality How is it OK to make an agreement and then change the conditions after I put my own money out

Bought a caught

Bought a caught 300 2 years later it got marks everywhere and wasn t looking good anymore Yes I respected the washing conditions

Very knowledgeable and patient customer

A great brand with a commendable vision for sustainable clothing I ve bought a few items from them and really like the design and quality The reason for this review however is the fantastic customer service I received recently when I had a problem with the zip coming apart on a jacket I bought I reached out to Knowledge directly despite buying it from a retailer A special call out to Johan who took full ownership of my complaint apologized for the defect and replaced the jacket very quickly He even included some additional items as compensation A really great way to treat their customers

KCA linen shirt 1 1 1 2 mahogany

Very knowledgeable and patient customer service agents Jannie was amazing

Excellent products

Loose-fitting beautiful colour mahogany good quality fast delivery