Lamps and Lights Quality Lamp and Lighting Parts Hardware
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Customer experiences with Lampsandlights are sharply divided, with many reporting severe issues while others are highly satisfied. Numerous customers cite extremely poor customer service, including unresponsive email communication and failure to process refunds after returns. Delivery problems are frequent, with orders significantly delayed, lost, or handled by couriers deemed unreliable. The returns process is described as impossible due to complex international shipping requirements and a lack of necessary documentation from the company. Packaging is sometimes criticised as inappropriate, leading to delivery complications. However, many customers praise the excellent product quality, particularly for antique-style lighting and components. Positive reviews highlight very helpful and polite telephone customer service, with specific staff members commended. Fast delivery is noted in successful orders, with items arriving within days. The product range and value for money, especially during sales, receive strong approval from happy customers. Overall satisfaction is entirely dependent on whether an order proceeds without issue, as problems appear difficult to resolve through the company's support channels.
Last updated 4 months ago