Littlegreene Reviews

Little Greene - Luxusfarben und Tapeten online kaufen

2.60
15 reviews
Average Rating
Based on 15 user experiences

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AI Review Summary Based on 15 reviews

Overall customer experience for Littlegreene is mixed, with significant dissatisfaction regarding product quality and customer service. Many reviews complain that the paint is expensive yet performs poorly, requiring multiple coats and offering a substandard finish. The 'Intelligent' paint line is specifically criticised for being hard to apply, lacking durability, and providing a terrible finish. Customer service issues include unhelpful policies, such as refusing exchanges for unopened incorrect products, and hidden high charges for phone support. Delivery and logistics problems are frequent, with reports of missing colour cards, poorly packaged leaking samples, and incomplete orders. However, a subset of customers reports positive experiences with very good customer service that resolves issues. These customers also praise fast shipment, reliable delivery tracking, and eco-friendly packaging. The product's colour range and the use of sustainable, eco-friendly materials are highlighted as key strengths by satisfied customers. Ultimately, satisfaction appears heavily dependent on whether the customer encounters logistical or quality problems versus receiving a seamless service with the admired colour palette.

What customers love
  • Good customer service when issues are
  • Eco-friendly and well-designed packaging
Common concerns
  • Paint finish is often described as
  • Products are extremely expensive relative to
  • Customer service policies are unhelpful (e.g.,

Last updated 4 months ago

S

DISAPPOINTED I ve spent not far off

DISAPPOINTED I ve spent not far off 1000 on little green paint recently for a house renovation after talking to a little greene customer rep for choice of product advice suitability i felt happy to proceed with purchase I bought locally then from one of their suppliers Despite using a long established professional decorator following procedures prepping walls mist cost proper equipment etc I have mud cracking all over the walls it was used on Little green say temp too cold or coats not dried properly I dispute this as weather wasn t even cold enough for heating to go on the walls were 100 dry between each coat as a coat was applied one day then work on other rooms in house done before another coat was added coats weren t done on same day even on same wall I do still have to provide batch numbers but doubt a refund will occur nor compensation to repay decorator to re paint thats besides the mess of sanding down I will update or add to my review with outcome I m Extremely disappointed Ive used little greene off on for over a decade spent ALOT of money on their products to date as i move frequently have done up numerous properties Im now in a position of decorating a whole house again but as no refund nor compensation to rectify cracking issue nor guarantee won t happen again has been offered I felt my hand has been forced to go elsewhere for this full house decoration Granted this purchase will only be around 150 litres not effect Little green as a company but could their supplier who knows I m not prepared to risk this cracking effect again as reasons given by LG for it don t tally with what happened So i ve cut my losses so to speak have put the other unopened tins in the garage re-purchased another companies paint a zero VOC this time which has performed very well This last lot of LG paint was no good The decorator whose been painting for decades has never had cracked paint before even said it wasn t great paint he wouldn t want to use it again Im now left with 4x5litres of little green paint that I m not prepared to risk using At nearly 80 a tin thats alot of money wasted To note the other paint i purchased to do the other rooms has not mud cracked was used on the same type of skimmed walls in the similar temperature possibly a degree or 2 cooler by the same well respected decorator with less drying times allowed between coats Looks great While i know drying time temp can effect paint finish this is extremely unlikely in my situation for reasons previously stated Whether i risk trying LG paint again Will depend on how little green responds once they receive batch numbers but to date they are blaming temperature drying times BOTH of which where more than adequate If the decorator was a cowboy or him or myself a novice to decorating maybe i d buy the drying times but i was there know over 24 hours was between each coat was definitely dry Be fore warned Would hate for others to have this problem too waste Instead of moving in before Christmas i m now forced to wait till decorator has got a spare slot he s in demand due to reputation is booked up most of the year to sand back walls re paint Sooo frustrating
A

Extortionate hidden call charges for Customer Service

I called Little Greene Customer Service and although very helpful my 9 min call cost I now know cost me 12 I spoke with my provider and they advised it would be Little Green who set the call rate not them I know 0845 numbers cost more than local rate but this is ridiculous Nowhere on their Customer Service webpage do they give the rate per min of calls to their 0845 number BE AWARE don t get caught like I did I was painting my lounge hallway landing dining room and bedroom in their colours but I will now look elsewhere
C

Bad customer service bad paint

This paint is very expensive and requires more coats than much more affordable paint It does not have a very nice finish More importantly when we accidentally ordered eggshell finish for a top up of paint we already had they wouldn t exchange for matt emulsion even though we hadn t even opened the pot of paint - it was new and totally unused Terrible customer service Will not use them again
J

Been decorating for 35 years not very

Been decorating for 35 years not very good at all
L

Very watery and requires lots of coats

We bought the paint due to its eco-friendly ingredients and were willing to pay the price because of this We aren t people who are terribly put off by the price of things if they re of good quality and environmentally friendly The emulsion paint is very runny and requires more coats than normal okay fair enough - just makes this paint more expensive than normal alternatives but okay we accepted it is what is However the wood paint - intelligent satinwood is absolutely awful It s un-useable its wet runny you need to apply so many coats and due to its wetness its a terrible finish It s also far shinier than any satinwood I ve ever used its more gloss like Until they improve their paint quality it s a complete no go area for me
I

I never got the colour card

I never got the colour card so I ordered my colours elsewhere
A

intelligent paint low quality

Purchased their intelligent paint for some wood indoors The paint is hard to apply needs at least 3 coats and I found it very low quality in terms of durability For the price almost 3x Dulux it is not worth the money at all Do not buy
M

Pretty terrible finish

Pretty terrible finish with both roller and paint brush Cutting in was a nightmare with the Intelligent Matt as the paint does not adhere to surfaces if you brush over the area more than once Seems to only want to stick after a second coat Paid extra for this paint for a better finish Don t waste your money Or maybe waste a lot more and buy their undercoat also The absolute matte has a fairly nice chalky finish but is not nice to work with The intelligent matte is very poor quality and doesn t dry up any different to a standard wipeable emulsion Love the Little Greene colours such a shame about the poor quality of the paint itself
A

wallpaper sample

I ordered a wallpaper sample and it was sent to me as wrapping of another colour sample Moreover it shows the most uninteresting part of this wallpaper pattern
M

I did receive the sample pots and they

I did receive the sample pots and they are very nice However the second wall paper sample with the bluebells never arrived was not included in my delivery I was a bit disappointed about that Other than that the first wallpaper looks good Best MD

About Littlegreene

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