Lomography Reviews

Poor build quality and terrible customer support

On 13-Nov-2021 i ve contacted Lomography through Amazon because i bought directly from their official amazon store Due to a defect in the focus mechanism the camera that i bought was unusable Their assistance asked me to break the camera in my possession so that another one could be sent to me as a replacement so I did providing the required photographic evidence The replacement camera was delivered to me on 07-Dec-2021 unfortunately as soon as it arrived I noticed that it was also defective in this case when the camera was closed the lens protection remained locked inside and there is no way to unlock it I wrote to the assistance that same evening but they ve not yet responded to this day Amazon then advised me to write directly to lomography support who denied me the return and offered me a discount coupon for 19 on their site which is not even enough to cover their insane shipping rates taxes just to give an example a pack of 20 films for the camera in question costs 19 90 shipped on Amazon the same item is sold on their site for 23 90 which considering shipping and taxes becomes 38 90 Just ridiculous

Bad develop service and bad support

bad film development service On 3 rolls I had to throw 22 photos because they stuck together and it was impossible to detach them I wrote an email to support but they didn t even bother to reply Obviously I will never develop with them again nor will I buy anything else

Customer service does not respond

Customer service does not respond After several tries on the Lomography contact addresses only help responds But refuses any return under warranty giving me advice on shooting So if your camera is faulty you don t know how to take a picture Even taking pictures with my feet I wouldn t do worse with any other camera Lomography never again

Lomography Hong Kong is the worst

I would like to review my recent experience purchasing from Lomography Hong Kong I ordered a Lomo LCA and received a broken package The batteries were expired and leaking also the book that cam with the camera has a broken spine So careless Lomo Hong Kong Bad experience

Worst customer service ever

Worst customer service ever very incompetent I bought two cameras to take with me on my vacation to celebrate my birthday I bought them on time to have them before traveling But 4 days before delivery I noticed there were taxes to be paid although I have paid it already when I bought the product the taxes should have been paid by the sender in this case Lomography I wrote them about it as I said 4 days before delivery and it was not solved Then by delivery I was charged for the taxes Now I don t have the cameras although I paid for them and for the delivery including taxes I can t say about the product but the service of Lomography is terrible I really advise against any online shop of any product of Lomography Terrible

Overpriced and unreliable delivery

Overpriced and unreliable delivery Paid 20 delivery fee for 3 rolls of film from Austria to Sweden Of course Lomography had to use UPS aka the worst logistic company I didn t receive any delivery notification so my package was hanging at the pickup point for the whole week until I checked the delivery status

Is this about cameras or hating men Lol

Is this about cameras or is this website a men are terrible narrative A lot of the content posted by the company suggests that men are awful and that they over-sexualize everything that is meant to be artistic- quite ridiculous Just put the film in the box I guess seems like you have other things to worry about with 2 Stars

Ordered Lomo Daylight Developing Tank

Ordered Lomo Daylight Developing Tank 35 mm no product delivered and when I emailed to find out what was going on they just ignored my emails and did not answer I could not recommend anyone placing orders with this company unless they want to lose their money

No confirmation of purchase Patronising customer service

No confirmation of purchase sent out after an order was placed as a guest - which of course cannot be known by an online shopper until after the fact As this is a normal expectation and I had not received any confirmation at my provided email address I placed another order - this time with an account creation I still received no confirmation but I could only see one order in my LOGIN Today I received two sets of invoices and shipping confirmations at the same email address I emailed customer service to explain how their customer journey had led to duplicate orders and not only is the representative responding is extremely rude and patronising their logic doesn t even make sense I ve explained that as a customer I would only find out about their lack of confirmation after the fact and that if they could send both invoices to the correct and same email address at some point these orders should be BOTH linked to the account I created - I would then be able to stop the duplicate and save us the trouble I did log in last week to double check if a second order had appeared in the account under the same email address This item is meant to be a birthday gift for someone and I m having serious doubts about supporting this company at all - wrestling a changing bag is preferable to getting cheeky answers about their poor customer service See email thread so far below reverse chronological order -Think very carefully about your response here Your customer service is not making up for your customer journey and you re arguing against standard expectations of an online shopping experience lomography com wrote Hey thanks for your message How would it be visible in your account if you weren t logged in Using the same email is not enough As mentioned we will send you a return label once both packages have arrived best LomographyI wrote And that was before I ever knew there would be zero confirmation even sent out which is not normal in online shopping As I am able to receive the invoice for the first order now means you had my email from the first one And it should have been linked to my account once I had made it If I have to pay anything to receive and return the first item I will be making a chargeback lomography com wrote Thanks for your reply Yes i checked your order and you ordered as a guest - NOT LOGGED IN best LomographyI wrote Okay I will wait However preorder or none I think the order journey has let me down here because it should be confirmed in some way I have nothing in the login indicating the first one lomography com wrote Hey thanks for your message As stated in the shop this was a pre-order The confirmation is only sent once the order has been shipped When both packages arrive please let us know and we will send you a return label Please do not send them back on your own as they might get stuck in customs best LomographyI wrote Hi I believe I did this because I received no confirmation and I had nothing in my account login under orders so I thought it had failed After I placed the latest one I had that order lomography com wrote Hey thanks for your message I checked in our shop and you actually placed two orders one on March 4th and another on March 9th Since they have already been shipped unfortunately we are unable to cancel them best LomographyI wrote Hello Can you please check why I have two different invoice numbers for something that is shipping please I only see one order in my login The other order number is redacted I only need one order thank you