Loveelectric Reviews

612 THEN JUMPED TO 748 ONCE I SIGNED UP ABSOLUTE DISCRACE

Company where is no contact details They like to be contacted only via email Even they have been asked for contact number which they did not provide Also It takes ages to receive reply Before we started we asked If we are eligible for salary sacrifice scheme Yes you are they said They wanted all personal details including your bank statements addresses and so on After months waiting and just couple days before estimated delivery date we ve received message that we are not eligible What an absolute waste of our times and sharing personal data Just can t believe this You can avoid this broker and go ahead with Octopus EV Lex autolease and more reliable companies

Have tried to order a car with them twice - both times a computer says no response was provided along the lines of the pricing provided was a mistake Can only assume all of the pricing is inaccurate designed to offer the undeliverable

UPDATETo their credit Love Electric did ask the charger company to expedite the repairs to my home charger and this was resolved very quickly However it has no been 2 months since the car was delivered and 2 weeks since I have heard anything from the company at all and there is no sign of a valet being booked or repairs being made to the car They are an utter utter shambles --------------ORIGINAL POSTOn the 7th of January I ordered a 2nd hand car from Love electric and last week on the 6th March the car was eventually delivered to me The entire process of waiting for the car was incredibly painful After initially being told to expect to hear from the customer success team within 2-5 working days I contacted Love electric after not hearing anything for 6 working days I was informed that my order was being delayed by the current owner of the car I had incorrectly assumed the car was available on a forecourt as nowhere on their website is it specified that 2nd hand cars are still with their current owner who was proving problematic to get ahold of to book the RAC inspection For the next two weeks I repeatedly messaged my assigned agent and heard nothing back until I emailed the Love electric support email address which prompted my agent to let me know that we were still waiting for the RAC inspection to be booked and he still couldnt contact the current owner After continuing to chase this on the 8th Feb I am eventually told that we are still unable to get the RAC inspection booked but that the car happens to have an older inspection from when it had some work done in Oct 2023 In an attempt to get the process moving I agreed to use the old RAC inspection to fil out the paperwork Eventually on the 19th Feb I am asked what date I would like to arrange the delivery of the vehicle for and I reply saying I am happy for any day It takes 3 days for Love electric to then confirm a delivery date to me 1st March On the 26th Feb I ask if the delivery date is still on as there doesnt seem to be any progress with the order and it is becoming clear to me that it is unrealistic to expect the car that day however Love electric assure me that we are still on for the 1st March At 19 30pm the day before the delivery date I receive a message telling me we need to postpone the delivery a we are still waiting to hear back from Arnold Clark confirming the transfer So I have shifted my diary around to work from home that day for nothing We agree to push the delivery back to the 6th March During the few days before that Pro Ev Love electrics chosen home charger installers come to my house to install my Hypervolt charger and I am sent a Novation agreement to sign for the car I am not convinced that the novation agreement is in line with GDPR regulations as it includes both my and the previous owners full names and address which does not seem to be necessary processing of personal data but that is by the by And so eventually on the 7th March the car is delivered to me Upon receipt of the car I immediately notice that there is fairly significant damage to the paintwork I mention this to the contractor who dropped it off for me and he assures me that he s taken pictures and sent them to Love electric and that I am not liable for any of the damage upon receiving the car Later that day I have a more in depth look around the car and discover that there are chips scratches in every corner of the car On top of this the backside of the front seats are filthy the 3-prong charger is partially melted and cant fit into a socket and the previous owner is still logged in to the car so I cannot bind my phone to the car I immediately raised these issues to Love electric and here I am 5 working days later with 0 progress being made on any of the issues Yesterday I decided I was sick and tired of chasing them for support on these issues and asked to return the car during my cooling off period The reply I recieved this morning was that my agent was looking in to at and would get back to me today This evening I have asked for an update and been left on read again TL DR- No communication- Constant delays- Car delivered in a shockingly unprofessional state- No desire to repair their mistakes EDIT I have also just been informed that second hand purchases are not protected by BVRLA guidelines as they are a business-to-business purchase Essentially this means you have no cover to your purchase and no right to reject the car Honestly unless there is a very large lead time for the particular car you want there is absolutely no benefit in ordering a second hand car and you are actively limiting your rights as a consumer

Initially I have been very happy with the process of ordering the car and taking delivery etc I decided to lease an Audi e-tron 50 I have had Audi s in the past so trusted them as a solid manufacturer However within a month and a half my experience has been seriously soured Driving to work a red warning light popped up on the dash Electric Error Contact Workshop Called out the AA who then followed me to the Audi garage as electric cars are too weighty to tow and that was on the 30th April It s important to note here that although the contract with with Loveelectric the actual company who leases the car is Lex Autolease which is where the problem lies Lex Autolease said they could provide me with a courtesy car for 2 days maximum The Audi garage were unable to supply a courtesy car as the Audi is out of warranty Even if this was not effected by the warranty they still would not be able to supply me with one as every single one of their courtesy cars are out with other clients thanks to a major Audi recall on batteries Turns out my local Audi dealership are the only ones that can repair their electric cars from between Lands End in Cornwall and Bristol - so it s a massive area I raised an official complaint with Lex Autolease who said it could be up to 8 weeks before I receive a resolution to my complaint So despite the fact I am paying for one I am without a car very difficult in an area that has very limited public transport Feeling very ignored I raised my complaint with Lex Autolease to the highest level - but it seems all the help they can give is can t the garage offer you a courtesy car I have escalated the complaint to the highest level I can at Audi as well who seem very unwilling to supply me with a courtesy car what with the car being out of warranty I did say to Audi that surely as it s a battery issue that is covered under their 8 year warranty - however apparently the problem has to be diagnosed by the garage before they can definitely agree to it being a battery issue Meanwhile the car is still sitting on the Audi forecourt over two weeks later not even having been looked at because Audi have been too busy with their recall Consequently over two weeks later I STILL do not have a car and this means that travelling anywhere is massively delayed including my normal commute if not impossible thanks to the rural area I live and lack of public transport The car has not even moved on Audi s forecourt in that time They tell me they should be able to look at it by the end of the week but are unable to tell me how long the repairs may take I have been left high and dry by Audi and Lex Autolease who do not seem to care at all about good customer service once the vehicle is out of warranty I would not mind so much but as it is an electric Audi I have NO choice but to have it repaired at the Audi dealership whereas a standard ICE car I could have taken anywhere and it would have been repaired by now The reason I am leaving the review here with Loveelectric is because my contract is with them and yet throughout this whole process whilst being apologetic have been about as useful as a chocolate teapot - and have not actually brought any help to the party I even asked about changing vehicles but was sent the usual blurb about what rights I have over cancelling the contract which is not what I asked for With all this I am still paying the salary sacrifice scheme so do not have enough finance left to even rent out a vehicle myself let alone pay for the fuel insurance etc I hope that Loveelectric will listen and add in insurance that offers a courtesy car for the duration of a break down as I have had received no help from anyway and am now wishing I had not sold my 14 year old VW Polo that gave me no problems at all Don t be fooled into thinking this is a stress free process like I was It most certainly isn t The only reason I have given it 2 rather than one is that the people who work at Loveelectric are very polite and willing to please - but right now that is not helping me or incentivising me to go electric

Sometimes you just want need to be able to talk to someone There were several times through the whole process where I feel it could ve been speeded it up if there had just been a dedicated customer service helpline rather than a chat function Plus my stress levels on the delivery day could have been managed better From ordering the car to having it delivered the whole process was littered with issues As this is my first brand new car as well it definitely took the shine off things for me Firstly before submitting my order the sales person couldn t answer all the questions I had so said they d take it to their manager and get back to me After 4 days I had to chase for a response and at that point was advised to seek advice on that matter seperately I didn t mind the response it was just the time involved to tell me that Ordering the car my first two cars were cancelled 1 As it was no longer in stock 2 The lead time increased by 3 months despite still showing it was available that month Eventually when someone actually spoke to me we establised the car I wanted was available in a reasonable timeframe they just weren t looking at all their suppliers Lastly when my car was delivered it just didn t work Unfortunately though the person who was my dedicated point of contact from LoveElectric hadn t made me aware he was my dedicated point of contact nor was his number on his emails and this was when I felt let down the most My shiney new car had a dead battery a delivery driver who quite frankly was not the most sympathetic and I didn t know what happened next After realising their webpage wasn t going to give me a number I searched through my calls received from the past few weeks and hoped for the best I got through to my dedicated LoveElectric support person and they were sympathetic understanding and things were sorted The car was taken away to have a new battery fitted and redelived the next day The last part sounds smoother than it was but to be honest just having people to talk it all through helped the most I do feel though that for what I m paying the experience should have been better

Service form love electric is very poor The EV experts are really knowledgeable hence the 2 stars however that s where it ends Customer support are terrible to deal with I ordered an In stock car under the impression this would be a short lead time This however is not the case in stock doesn t actually mean in stock This can also mean the car is in production which is very misleading I was offered an insulting 50 voucher for the inconvenience however declined this Love electric are incapable of being able to explain why the in stock cars aren t actually in stock Really wouldn t recommend love electric to anyone as this wasn t the only car we had an issue with it took us 4 separate orders multiple requests sent through to be signed by HR and myself

You forgot to order my car which resulted in a two month delay and an increase to me personally of 26

In the beginning no feed back on waiting time for your car I had to keep prompting for updates and eventually found that somebody at work hadn t signed the correct form but took me to prod before that became clear

Average service There s lots of little things that were missed from car handover to not getting car mats other than that they were responsive and friendly