Loveelectric Reviews

612 THEN JUMPED TO 748 ONCE I SIGNED UP ABSOLUTE DISCRACE

Company where is no contact details They like to be contacted only via email Even they have been asked for contact number which they did not provide Also It takes ages to receive reply Before we started we asked If we are eligible for salary sacrifice scheme Yes you are they said They wanted all personal details including your bank statements addresses and so on After months waiting and just couple days before estimated delivery date we ve received message that we are not eligible What an absolute waste of our times and sharing personal data Just can t believe this You can avoid this broker and go ahead with Octopus EV Lex autolease and more reliable companies

Have tried to order a car with them twice - both times a computer says no response was provided along the lines of the pricing provided was a mistake Can only assume all of the pricing is inaccurate designed to offer the undeliverable

UPDATETo their credit Love Electric did ask the charger company to expedite the repairs to my home charger and this was resolved very quickly However it has no been 2 months since the car was delivered and 2 weeks since I have heard anything from the company at all and there is no sign of a valet being booked or repairs being made to the car They are an utter utter shambles --------------ORIGINAL POSTOn the 7th of January I ordered a 2nd hand car from Love electric and last week on the 6th March the car was eventually delivered to me The entire process of waiting for the car was incredibly painful After initially being told to expect to hear from the customer success team within 2-5 working days I contacted Love electric after not hearing anything for 6 working days I was informed that my order was being delayed by the current owner of the car I had incorrectly assumed the car was available on a forecourt as nowhere on their website is it specified that 2nd hand cars are still with their current owner who was proving problematic to get ahold of to book the RAC inspection For the next two weeks I repeatedly messaged my assigned agent and heard nothing back until I emailed the Love electric support email address which prompted my agent to let me know that we were still waiting for the RAC inspection to be booked and he still couldnt contact the current owner After continuing to chase this on the 8th Feb I am eventually told that we are still unable to get the RAC inspection booked but that the car happens to have an older inspection from when it had some work done in Oct 2023 In an attempt to get the process moving I agreed to use the old RAC inspection to fil out the paperwork Eventually on the 19th Feb I am asked what date I would like to arrange the delivery of the vehicle for and I reply saying I am happy for any day It takes 3 days for Love electric to then confirm a delivery date to me 1st March On the 26th Feb I ask if the delivery date is still on as there doesnt seem to be any progress with the order and it is becoming clear to me that it is unrealistic to expect the car that day however Love electric assure me that we are still on for the 1st March At 19 30pm the day before the delivery date I receive a message telling me we need to postpone the delivery a we are still waiting to hear back from Arnold Clark confirming the transfer So I have shifted my diary around to work from home that day for nothing We agree to push the delivery back to the 6th March During the few days before that Pro Ev Love electrics chosen home charger installers come to my house to install my Hypervolt charger and I am sent a Novation agreement to sign for the car I am not convinced that the novation agreement is in line with GDPR regulations as it includes both my and the previous owners full names and address which does not seem to be necessary processing of personal data but that is by the by And so eventually on the 7th March the car is delivered to me Upon receipt of the car I immediately notice that there is fairly significant damage to the paintwork I mention this to the contractor who dropped it off for me and he assures me that he s taken pictures and sent them to Love electric and that I am not liable for any of the damage upon receiving the car Later that day I have a more in depth look around the car and discover that there are chips scratches in every corner of the car On top of this the backside of the front seats are filthy the 3-prong charger is partially melted and cant fit into a socket and the previous owner is still logged in to the car so I cannot bind my phone to the car I immediately raised these issues to Love electric and here I am 5 working days later with 0 progress being made on any of the issues Yesterday I decided I was sick and tired of chasing them for support on these issues and asked to return the car during my cooling off period The reply I recieved this morning was that my agent was looking in to at and would get back to me today This evening I have asked for an update and been left on read again TL DR- No communication- Constant delays- Car delivered in a shockingly unprofessional state- No desire to repair their mistakes EDIT I have also just been informed that second hand purchases are not protected by BVRLA guidelines as they are a business-to-business purchase Essentially this means you have no cover to your purchase and no right to reject the car Honestly unless there is a very large lead time for the particular car you want there is absolutely no benefit in ordering a second hand car and you are actively limiting your rights as a consumer