Loveelectric Reviews

Initially I have been very happy with the process of ordering the car and taking delivery etc I decided to lease an Audi e-tron 50 I have had Audi s in the past so trusted them as a solid manufacturer However within a month and a half my experience has been seriously soured Driving to work a red warning light popped up on the dash Electric Error Contact Workshop Called out the AA who then followed me to the Audi garage as electric cars are too weighty to tow and that was on the 30th April It s important to note here that although the contract with with Loveelectric the actual company who leases the car is Lex Autolease which is where the problem lies Lex Autolease said they could provide me with a courtesy car for 2 days maximum The Audi garage were unable to supply a courtesy car as the Audi is out of warranty Even if this was not effected by the warranty they still would not be able to supply me with one as every single one of their courtesy cars are out with other clients thanks to a major Audi recall on batteries Turns out my local Audi dealership are the only ones that can repair their electric cars from between Lands End in Cornwall and Bristol - so it s a massive area I raised an official complaint with Lex Autolease who said it could be up to 8 weeks before I receive a resolution to my complaint So despite the fact I am paying for one I am without a car very difficult in an area that has very limited public transport Feeling very ignored I raised my complaint with Lex Autolease to the highest level - but it seems all the help they can give is can t the garage offer you a courtesy car I have escalated the complaint to the highest level I can at Audi as well who seem very unwilling to supply me with a courtesy car what with the car being out of warranty I did say to Audi that surely as it s a battery issue that is covered under their 8 year warranty - however apparently the problem has to be diagnosed by the garage before they can definitely agree to it being a battery issue Meanwhile the car is still sitting on the Audi forecourt over two weeks later not even having been looked at because Audi have been too busy with their recall Consequently over two weeks later I STILL do not have a car and this means that travelling anywhere is massively delayed including my normal commute if not impossible thanks to the rural area I live and lack of public transport The car has not even moved on Audi s forecourt in that time They tell me they should be able to look at it by the end of the week but are unable to tell me how long the repairs may take I have been left high and dry by Audi and Lex Autolease who do not seem to care at all about good customer service once the vehicle is out of warranty I would not mind so much but as it is an electric Audi I have NO choice but to have it repaired at the Audi dealership whereas a standard ICE car I could have taken anywhere and it would have been repaired by now The reason I am leaving the review here with Loveelectric is because my contract is with them and yet throughout this whole process whilst being apologetic have been about as useful as a chocolate teapot - and have not actually brought any help to the party I even asked about changing vehicles but was sent the usual blurb about what rights I have over cancelling the contract which is not what I asked for With all this I am still paying the salary sacrifice scheme so do not have enough finance left to even rent out a vehicle myself let alone pay for the fuel insurance etc I hope that Loveelectric will listen and add in insurance that offers a courtesy car for the duration of a break down as I have had received no help from anyway and am now wishing I had not sold my 14 year old VW Polo that gave me no problems at all Don t be fooled into thinking this is a stress free process like I was It most certainly isn t The only reason I have given it 2 rather than one is that the people who work at Loveelectric are very polite and willing to please - but right now that is not helping me or incentivising me to go electric

Sometimes you just want need to be able to talk to someone There were several times through the whole process where I feel it could ve been speeded it up if there had just been a dedicated customer service helpline rather than a chat function Plus my stress levels on the delivery day could have been managed better From ordering the car to having it delivered the whole process was littered with issues As this is my first brand new car as well it definitely took the shine off things for me Firstly before submitting my order the sales person couldn t answer all the questions I had so said they d take it to their manager and get back to me After 4 days I had to chase for a response and at that point was advised to seek advice on that matter seperately I didn t mind the response it was just the time involved to tell me that Ordering the car my first two cars were cancelled 1 As it was no longer in stock 2 The lead time increased by 3 months despite still showing it was available that month Eventually when someone actually spoke to me we establised the car I wanted was available in a reasonable timeframe they just weren t looking at all their suppliers Lastly when my car was delivered it just didn t work Unfortunately though the person who was my dedicated point of contact from LoveElectric hadn t made me aware he was my dedicated point of contact nor was his number on his emails and this was when I felt let down the most My shiney new car had a dead battery a delivery driver who quite frankly was not the most sympathetic and I didn t know what happened next After realising their webpage wasn t going to give me a number I searched through my calls received from the past few weeks and hoped for the best I got through to my dedicated LoveElectric support person and they were sympathetic understanding and things were sorted The car was taken away to have a new battery fitted and redelived the next day The last part sounds smoother than it was but to be honest just having people to talk it all through helped the most I do feel though that for what I m paying the experience should have been better

Service form love electric is very poor The EV experts are really knowledgeable hence the 2 stars however that s where it ends Customer support are terrible to deal with I ordered an In stock car under the impression this would be a short lead time This however is not the case in stock doesn t actually mean in stock This can also mean the car is in production which is very misleading I was offered an insulting 50 voucher for the inconvenience however declined this Love electric are incapable of being able to explain why the in stock cars aren t actually in stock Really wouldn t recommend love electric to anyone as this wasn t the only car we had an issue with it took us 4 separate orders multiple requests sent through to be signed by HR and myself