A
Ash
They cancelled because I didn t respond to a call within 45 minutes
I was meant to have an online consultation today at 7 40pm They rang my number at 2 34pm which I didn t see she also didn t leave a voicemail then sent a text message at 2 35pm asking me to ring back They then sent another message at 3 17pm telling me that since I didn t respond to her calls and texts the ones they sent 45 minutes earlier they have cancelled my consultation and requested I ring back to reschedule Fortunately I noticed the last text a few minutes ago I m disappointed though since it took a while to get a consultation booked in to begin with If this is how Manchester Private Hospital tend to run their practice I m grateful that the consultation was cancelled I don t intend on rescheduling Edit I ve just seen the response saying I didn t confirm on the 6th - I do remember opening the email to confirm so perhaps something went wrong when I clicked the clicked But that s why I didn t click the link sent via text on the 6th because I thought I d already confirmed via email But on the day of the 11th I got one call a 14 34 then one text at 14 35 then a cancellation text at 15 17 No other calls that I can see - which is why I was confused Edit I ve amended my review from 1 to 3 stars as I realise this is was probably an unfair rating for a miscommunication