Manchesterprivatehospital Reviews

Wonderful nurses and friendly environment

Leo the surgeon is good professional and kind As are the nurses Do not rate the other staff and feel communication there is very poor

Pleased with the surgery itself organisation of appointments not good Forst meet to discuss I had to wait very long time and then I turned up for post op and surgeon still in theatre so had to reschedule to 3 weeks later Thanks to carla as she has been help throughout when my appointment with surgeon hasn t gone ahead Dr Medhi did a good job overall

Not truly happy with the result Dr Singh said it was a matter of time and in 6m everything will be settled it had been only 2m since surgery the team has been very helpful especially Kerry

I was meant to have an online consultation today at 7 40pm They rang my number at 2 34pm which I didn t see she also didn t leave a voicemail then sent a text message at 2 35pm asking me to ring back They then sent another message at 3 17pm telling me that since I didn t respond to her calls and texts the ones they sent 45 minutes earlier they have cancelled my consultation and requested I ring back to reschedule Fortunately I noticed the last text a few minutes ago I m disappointed though since it took a while to get a consultation booked in to begin with If this is how Manchester Private Hospital tend to run their practice I m grateful that the consultation was cancelled I don t intend on rescheduling Edit I ve just seen the response saying I didn t confirm on the 6th - I do remember opening the email to confirm so perhaps something went wrong when I clicked the clicked But that s why I didn t click the link sent via text on the 6th because I thought I d already confirmed via email But on the day of the 11th I got one call a 14 34 then one text at 14 35 then a cancellation text at 15 17 No other calls that I can see - which is why I was confused Edit I ve amended my review from 1 to 3 stars as I realise this is was probably an unfair rating for a miscommunication

I m putting 3 stars because the overall experience at 1st wasn t the best my consultation the surgeon was really rude and quite patronising I almost didn t go ahead with the Surgery but the day of the surgery everyone was lovely and the aftercare people were really lovely and made sure I was comfortable

Treated like cattle One goes in and the other goes out No personal touch or individual patient care Right hand doesn t know what the left hand is doing Would never use again Through no fault of my own had to get revision procedure as surgeon missed it out and didn t address it the first time Upon leaving I was asked to pay 70 for compression garment which I felt was totally unjust especially since I ve paid over 4000 for the procedure As I didn t bring anything with me the nurse asked my driver to pay and I felt I was not allowed to leave until I payed for the garment How ridiculous

Had a procedure here earlier this year and whilst I got the surgery I paid for the professionalism and customer service let it down considerably The left hand doesn t know what the right hand is doing Didn t receive a pre-op call until I chased the nurse conducting it had no idea I wasn t having a GA so was giving incorrect info about fasting etc The nurses on surgery day behaved as though patients were an inconvenience asking for a water or to use the toilet My surgeon didn t know what procedure I was there to discuss during pre and post surgery consultations as the files are only brought in at the same time as you I had to ask for the tissue on the exam bed to be changed on one occasion after it had clearly been used by the previous patient Finally I was discharged with a half-used tube of ointment Issues that MIGHT be understandable on the NHS but not when you re paying for the privilege I do want to give a positive shout-out to Wisdom and Carla though both of whom were the epitome of professionalism It s just a shame this isn t replicated across the rest of the customer journey Unfortunately overall I would not recommend MPH when there are other hospitals who provide a superior customer experience for the same price