Mazzolari Reviews

Very bad service in mazzolari

I went to mazzolari shop in Milano for an exclusive perfume after checking their online shop They didn t have thr perfume they offer on their online shop The manager told me that everything was sold out I asked if they know some other shops in the area where I can get this perfume They recommended me some of shops with 20 min by walking I asked if they can call any of these shops to figure out if the product is available there and if it s worth to walk there another 20 minutes in 30 degrees hit They refused this simple request telling me that they call only to their shops and it s out of their policy Oh come on I would buy one from your shop guys but you don t have the product and you give wrong information on you website The service was awful It s not duty free It s a shop with exclusive perfumes I don t recommend anyone to go there

Avoid them

Avoid them I ve made an order I received the wrong item plus I had to pay extra 65 duty export tax So I payed 300 in total for something I will never use Very disappointing

I was notified on order that the order

I was notified on order that the order I placed had free shipping The moron DHL driver refused to give my my order on my own property without paying an extortionate amount of import fees first Put it this way he was lucky my child was present else I would have got physically violent with him My order didn t even come gift wrapped despite requesting it I ve opened a dispute up about this as I should not have been charged extra for something that a seller promised was for free

Ottima esperienza dagli anni Novanta

La mia famiglia vive tra Milano e New York ed cliente Mazzolari dagli anni 90 Il negozio di Piazza San Babila un vero tempio dei profumi e alcune signore dello staff sono vere esperte nel loro settore I consigli di Maddalena sono sempre preziosi e hanno contribuito a cambiare in meglio le mie abitudini per quanto riguarda la cura della pelle e il trucco La signora Antonella trova sempre soluzioni ad esigenze particolari La signora Mara dell amministrazione veloce e disponibile La sorpresa pi grande arrivata di recente quando ho chiesto consiglio su un nuovo profumo per un regalo importante Mi sono fatta consigliare dalla signora Rafaela grande esperta e collezionista di profumi che mi ha aiutato anche a scoprire la storia di alcune delle fragranze pi preziose Infine ma non meno importante merita una visita l area del negozio al piano interrato dedicata ai profumi che spiega come questa azienda familiare riesca a resistere brillantemente alla concorrenza pi commerciale My family lives between Milan and New York and has been a Mazzolari customer since the 1990s The shop in Piazza San Babila is a true temple of perfumes and some of the ladies who assist customers are true experts in their sector Ms Maddalena s advice has always proved invaluable and has helped change my habits for the better regarding skin care and makeup Ms Antonella always finds solutions for special requests Ms Mara which I once contacted for administration matters is fast and helpful The biggest surprise came recently when I asked for advice on a new perfume for an important gift I took advice from Ms Rafaela a great perfume expert and collector who also helped me discover the history of some of the most precious fragrances Last but not least the perfume area of the store is worth a visit and explains how this family business manages to stand up brilliantly to the more commercial competition

Great service

Last week I sat in a taxi in Milano I so muched liked the perfume the driver was wearing that I asked what it was He replied Mazzolari Nero I ordered in the online shop and it has been delivered to my doorstep in Spain within a few days Excellent service excellent product of course scents are a matter of taste this one is perfect for me