Med-fit Reviews

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2.14
7 reviews
Poor Rating
Based on 7 user experiences

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R

Baught a ems machine when using it the

Baught a ems machine when using it the intensity shot up for no reason thaught I was going to have heart attack had electrode s on my chest they had it back said they repaired it but still faulty didn t respond second time of complaint
T

I had ordered tens machine and paid for

I had ordered tens machine and paid for quick delivery Next day should be delivered said Fedex but I ve received nothing Send them 4 emails but no respond There is not item tracking and they ate not able to find out and let me know when item arrives no recommendations for this shop really need this machine now 4th day and I don t know where and when will be arriving in the future never will use this shop
J

There is no refund policy even if you

There is no refund policy even if you buy in shop and want to return just within an hour without even opening the packaging the company will not accept it and will not return the product This is a policy that only favours the company There is no relation of this policy with customer rights My husband bought two scrubs and told me I found them to be really expensive and told him to return but when he went again within an hour he was told there is no return policy
N

Very Disappointing Experience with Med-Fit UK Poor customer experience service-AVOID

I regret purchasing the Wireless Conbi 3 from Med-Fit UK The product did not meet my expectations at all First the electrode pads didn t stick properly rendering the device almost useless The battery level on the remote constantly showed as half-charged even when it had just been fully charged which was frustrating On top of that I had to pay for returns which is bad enough but they didn t offer a full refund because I had used the pads despite the fact they didn t even work properly from the start To make matters worse the quality of the plastic on the device felt extremely cheap and flimsy which raises concerns about its long-term durability Overall the experience has been very disappointing and I would not recommend Med-Fit or the Wireless Conbi 3 to anyone Poor quality bad customer service and unnecessary return fees make this a product to avoid
A

Total rubbish

Bought tens from this company my mistake should have read reviews Product only worked once for approx five minutes Second go have complained to AMAZON JUST HOPE THEY DELIST IT
R

Excellent service from med fit

Contacted med fit after receiving a tens machine from Amazon uk It should have had a case with it but arrived without Sent med fit an email asking if they had stopped supplying cases The next day I got a phone call from them explaining why you don t get a plastic case any more They said they would find a case and post it out The next day I received a new soft case Excellent service from med fit
A

Easy to order prompt delivery and effective

Easy to order prompt delivery Very helpful for my post op sciatic pain Thank you

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About Med-fit

Med-Fit: Clinically Trusted Pain Relief and TENS Technology

Med-Fit is a UK-based provider specializing in clinically trusted TENS machines, EMS devices, and therapeutic equipment designed for at-home pain relief and recovery. The store offers a range of wireless TENS and EMS machines, single, dual, and 4-channel units, alongside accessories such as TENS electrodes and ultrasound machines. With a focus on improving mobility and supporting everyday pain management, Med-Fit positions itself as a trusted resource for customers seeking non-invasive pain solutions.

Wide Range of TENS and EMS Devices

The store features a variety of TENS & EMS machines, including wireless options and multi-channel devices that allow users to tailor treatment to their needs. Products include single channel, 2 channel, and 4 channel machines, providing flexibility for targeted pain relief across different areas of the body. The Medi-Boost EMS Foot Massager is also available, combining TENS and EMS technology to help reduce swelling, improve circulation, and relieve discomfort in the feet, ankles, legs, and lower back. All products are described as medically certified and suitable for home use.

Customer Trust and Proven Results

Med-Fit is trusted by over 60,000 customers, supported by strong reviews on Trustpilot and Judge.me. Verified buyers frequently highlight the quality of customer service, fast and free UK mainland shipping on orders over £25 (ex VAT), and helpful guidance when setting up devices. Customers report effective relief from conditions such as arthritis, shoulder pain, back pain, and fibromyalgia, noting the ease of use and adjustable settings on devices like the 4 channel TENS machines and Combo units. The availability of Klarna payment options and VAT relief further adds to the accessibility of their products.

Support and Accessibility

The store provides resources such as an electrode finder tool to help users select the correct accessories, and customer support is advertised as responsive, with a commitment to replying within 24 hours. Current offers include discounted combo packages that bundle TENS, EMS, and massage functions, as well as sale items that make pain relief technology more affordable. Free UK mainland shipping applies to orders over £25 (ex VAT), and the range is designed for those looking for clinically supported, convenient pain management solutions from home.