Moondream | Rideaux Occultants, Thermiques et Acoustiques
Based on authentic user experiences
helen maleedy
6775 reviews
N/A
9 months ago
Total scam
Total joke quick to take money said goods had been delivered never happened now fighting to get my money back
blonderedhead
6775 reviews
N/A
9 months ago
Moon Nightmare
I ordered a light and soundproof curtain in a colour called slate from this company s Danish website a few weeks ago On the basis of the name and the dark grey curtain show on the accompanying photo I assumed that I would receive a dark grey curtain However when the package finally arrived the curtain in it was navy blue On contacting the company Customer Service department asking them to correct the error I was told that slate is a mixture of blue and grey which even if it was true does not explain why I was sent a navy blue curtain which does not resemble the colour shown on the website in the slightest I was rudely told that I have to cover the expense of returning the blue curtain and the postage of a possible replacement in the right colour myself - as if I would ever dare placing another order with a company which does not seem to know the first thing about colours and does not seem to care either This company confirms everything the rest of Europe suspects of the French with respect to arrogance and impoliteness Indeed Moon Nightmare would be a much more apt name
Joanne Leone
6775 reviews
N/A
9 months ago
Scam artists
Still waiting on a refund from 2 months ago Items never arrived This company seems like scam artists They shouldn t be allowed to trade Wish I d seen other reviews first
Paul Andersen
6775 reviews
N/A
9 months ago
moondream no refund
hi all i order something from moondream there policy to get a refund is to cancel within 1 hr i cancelled within 20 min and they would not give my money back so all buyers do not buy from these nasty people
Chris
6775 reviews
N/A
9 months ago
Beware
Beware If you are not satisfied with the product you must pay your own return postage fees Since the products they sell are often very heavy these fees can add up Not satisfied with this level of service Not a modern web shopping company
The Monkster
6775 reviews
N/A
9 months ago
Do NOT order from this company
Do NOT order from this company they are fraudsters that will take your money I ordered 2 medium sized suitcases believing they were a UK company which they are not Delivery was claimed to have been made with my suitcases being posted through my letterbox I was in all day on the day that was stated and no delivery was attempted and to state they were posted is ridiculous I contacted customer services immediately and for 3 weeks they have been investigating with no results I will be starting the process of fraud today so disappointed and angry
Jennifer
6775 reviews
N/A
9 months ago
Terrible customer service for returns
Terrible customer service for returnsWe bought sound insulation curtains and decided to return them because they just didn t work where we thought they would No problem right You have 14 days to return and get your money back Except you have to pay for shipping which in our case is 76 So now we are stuck with curtains we don t really like or need to spend 76 about 15 of the total cost to return them In today s day of online shopping I was really floored by this I would not recommend shopping with them given the customer service on returns
Judy Kinney
6775 reviews
N/A
9 months ago
I ordered the rattan patio set for
I ordered the rattan patio set for 38 98 on July the 6th they took the money out of my account right away and I have never received the item beware never order from this company again there s no place on there where you can contact them even though I have an order number
Unsatisfied
6775 reviews
N/A
9 months ago
Honestly a scam
Do not order this company is a joke and a scam We ordered some soundproof curtains for our office - after a month with nothing arriving we emailed them to see where our order was They said that someone called Chronopost had lost the invoice Right Then they said they would send our order ASAP Another month goes by still nothing We email again to chase the order They say they re sending it out straightaway We get an email telling us that we owe 73 in import charges - NOWHERE was this advertised or made clear to us before we ordered So we re asking for a refund but judging by the reviews on here I doubt that s coming Do not waste your time or your money
Miss Morgan
6775 reviews
N/A
9 months ago
Awful
Awful Messed up my order completely then refused to refund or exchange Currently seeking refund through PayPal as when I tried to resolve with their customer service team they were next to useless Complete waste of money and from what I read below they don t even work as noice cancellation
