Moonglow Reviews

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Mark Johnson

2 years ago

I am very disappointed

I am very disappointed I thought it would be such a unique Mother s Day gift to myself I bought the bracelet with four different moons to represent my family and within 24 hours three of the four moon jewels fell out of the bracelet I have only found one of them on the floor Still two missing I probably will never find them

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Sean

2 years ago

Wrong item zero customer support

Ordered necklace sent wrong necklace with wrong engraving Contacted customer service multiple times through email and phone it s been a month and still no reply Had to file complaint through PayPal

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Jerry Chilton

2 years ago

Customer service missing

I have been trying to contact Moonglow s customer service over 2 weeks in regard to an order I have left phone messages and an email request all to no avail If you re thinking about trading with this company make sure they re still in business

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Qva Qra

2 years ago

Worst customer service ever

Worst customer service everWorst customer service ever I didn t receive my order because it was shipped back by a shipping comany without even notifying me and I was hoping I would get my money back but no matter how many times I email this stupid ass company they don t answer I really don t recommend buying from them because if you ever come to a situation that you don t even receive an order you won t be getting any help and you can forget about ever getting your money back

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Sahar Atefatfar

2 years ago

experience full of disappointment

I bought a necklace as a gift from this store It was an experience full of disappointment The necklace turned to black after wearing it twice I sent them an email they never responded back to me I call them again after a very long time the manager was soooooooo rude No real manager can be this rude and not caring They didn t replace the item or any other fair response

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Amber Brook

2 years ago

Worse customer service

Worse customer service They don t respond within the time given If you say anything negative on the company you get blocked on social media This company only cares for the customers leaving good reviews Asking questions or trying to contact their customer service gets you stonewalled and gaslit to make it all your fault and you being the problem not them The jewelry is lovely but the people manning the customer service desk are terrible WILL NEVER BUY FROM AGAIN

Rated 3.96 out of 5 by 76 Happy Customers

I am very disappointed

Wrong item zero customer support

Customer service missing

Worst customer service ever

experience full of disappointment

Worse customer service

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