Moonglow Reviews

Love all the pieces we have received from Moonglow they are all absolutely beautiful pieces and perfect to help remember any special or even sad day anything important in your life and by being able to custom engrave it s even better Definitely quality pieces Thanks moonglow

Not sure as to why there are so many poor reviews This is the best customer service I have ever recieved Was a slight problem with my first bracelet and was sent out a different one straight away Great communication customer service and beautiful unique pieces Very impressed and will definatley keep using this company in the future Thank you moonglow

Really nice personalized gift for a special birthday

Order never received Customer service is non existent ridiculous

The worst customer service ever They do not answer emails and cheap product Well done

Very disappointed in bracelet I ordered Very cheaply made strings hanging out all over Not at all the bright red beads shown in ad

False shipping and tracking number Very very poor customer servace I d would say I got scammed

I purchased a piece from Moonglow Canada on Dec 9 and paid 10 for shipping to ensure it would make it to my best friend before Christmas She is such a lover of jewelry and of astrology so I thought the piece I chose for her would suit her perfectly and it probably would except that Moonglow can t even be bothered to hand the package over the FedEx Again I purchased the necklace online Dec 9 2020 and now Dec 22 2020 the company has STILL not released it to FedEx I have spoken with the company 3 times about this The first time I received an obviously copy and pasted response I know this because they didn t even bother to change the first name on the draft and referred to me and somebody completely different The second time I reached out to them they assured me again that they would have it to FedEx THAT day and yet here we are To say I m disappointed would be an understatement When you think you ve found the perfect gift for someone and then it turns out that the company can t do something as simple as SEND IT OUT well Here I am writing this review so that hopefully someone else won t have to experience this Find a local jewelry maker and support them instead Moonglow doesn t care about their customers

I placed the order on the 14th of December got a confirmation email and an email stating a label was created the 17th my items would be shipped out and would arrive the 22nd It is now the 28th and still no items I contacted the support people and they quickly replied telling me a label was created on the 17th The tracking is useless and so is the customer support team But I ve had 3 seperate sources let me know the label was created none can tell me where anything is but ladies and gentlemen we have a label creation on December 17th at 4 15 p m I have 3 accredited sources to prove my claim I read the above review and saw they blamed the pandemic lol I am a delivery driver and it s really not that bad we are not swamped with long hours and nearing our breaking points that s just what companies that cannot keep their promises say to try to pass the buck when they fail

I ve been writing emails and all of them go unanswered I m so frustrated I need a return on a necklace that I was very disappointed in and I need help doing so but no one will reply to my emails It s almost like they want the time to run out on the return policy so u can t get the money back Won t be ordering again