Mrsunglasses Reviews

This is fraud The product is from Spain It arrives with days of delay The wrong product arrived and they don t take it back You also need to pay the shipment by yourself This is absolut fraud Don t order here

REALLY BAD EXPERIENCE Had argueing about returning glasses within time limit but eventually they accepted Shipped the glasses back T T confirms delivery so do they Still no refund 2 weeks later I have filed an objective at them via my Bank The Bank will take over from here EDIT - finally got my refund after 2 5 week I don t know whether it was because of Bank support or voluntary In total this process has taken over a month NOT RECOMMENDED SHOP

Awful customer service Ramon is a shocking excuse for a customer service agent Do not buy anything from this website

Absolute scam Had to get CC to refund DO NOT BUY

I wish I had read other peoples experiences before attempting to purchase I ordered a pair of sunglasses on 22nd May that were showing in stock Below is the history Similar experience to other customers They take your money and advertise items as being in stock when clearly they aren t All emails seem to be answered by Ramon which makes me question if this is just a one man operation holding onto peoples money for as long as possible and clearly a scam organisation from reading all the reviews 28th May - asked for update on delivery - advised waiting on manufacture and should receive in a couple of days3rd June - asked for updated - told still in production Can t give me a definite date but won t be too long11th June - requested another update - told still not manufactured yet Told me to wait another week 10 days19th June - requested update - told they are still being manufactured with no delivery date19th June - asked to cancel my order and refund me my money - No response21st June - Again asked for refund and confirmation this has been processed - told my request had been forwarded to the admin area and they would process it25th June - Still no refund confirmation Asked for confirmation of refund - No response26th June - Again asked for confirmation of refund now a week since requested and if not received I d raise it as fraud with CC company - Told it had been submitted and takes time due to necessary checks 27th June - Gave final warning that if refund was not processed by end of day I would raise a fraud case with CC company28th June - refund finally received Over a month from ordering and still couldn t give a delivery date Took over a week and threatening to get cc company involved in order to get a refund

DO NOT USE THIS COMPANY they sent my items which did not fit I needed to send 2 pairs of sunglasses back and they made very specific requirements as to how and when they were retuned I fulfilled all the requests and I sent them back tracked and signed the next day I originally received them in the evening of the 1st July and they arrived back at Mr Sunglasses on 15th - and they refused the package as they said they were out of the 14 day return period I m getting generic emails from RAM N saying HelloNever received the parcel during the returns period It would be good askto the carrier you hired in order to retrieve the parcel A greetingRAm n Both sets of sunglasses are sitting in a depot somewhere in Barcelona as they are refusing to accept them back 400 down so far

Ich habe am 27 05 2024 ein Brillengestell f r 193 bei Mr Sunglass bestellt und den Betrag sofort bezahlt Seitdem warte ich vergeblich auf meine Bestellung Trotz mehrfacher Nachfragen wird mir wenn berhaupt nur versprochen dass der Artikel in den n chsten Tagen versendet wird Leider ist bis heute nichts angekommen Seit sechs Wochen fordere ich nun eine umgehende Stornierung und R ck berweisung des Geldes aber Mr Sunglass kommt dieser Forderung einfach nicht nach Es ist unglaublich frustrierend und wirkt wie eine bewusste Abzocke Ich kann nur dringend abraten bei diesem H ndler zu bestellen Wenn es m glich w re w rde ich null Sterne vergeben aber leider muss man mindestens einen Stern vergeben Finger weg von Mr Sunglass I placed an order for a pair of glasses on 27 05 2024 with Mr Sunglass for 193 and paid immediately Since then I have been waiting in vain for my order to arrive Despite multiple inquiries I have only been met with vague promises that the item will be shipped in the next few days Unfortunately nothing has arrived to date For the past six weeks I have been demanding an immediate cancellation and refund but Mr Sunglass has not complied with this request It s incredibly frustrating and feels like a deliberate scam I can only strongly advise against ordering from this vendor If I could I would give zero stars but unfortunately you have to give at least one star Stay away from Mr Sunglass

I ordered a pair of glasses for 287 Euro in the beginning of july They immediately charged my Credit Card After exchanging several emails I still have received nothing THIS IS A 100 FRAUDULOUS COMPANYI will have to reclaim my money from the credit card company

Don t buy anything from this company Scammers refuse to help I received a pair of glasses I bought and immediately they did not fit I m not sure they where genuine I immediately sent them back following their instructions tracked which cost me 15 postage as they appear to be in Spain I gave them the tracking I then checked the tracking and the post said nobody answered to receive and left a card to rearrange delivery I contacted mr sunglasses who said they would not rearrange delivery return to themselves and said they didn t see postman but acknowledged they had note for redelivery but refused to contact the post from their side and then said that if the post was not delivered in two days they would not have to refund me In other words they deliberately refused to rearrange delivery so they wouldn t have to refund me and refused to help in any way I lost my money as they will not refund me and I have no glasses total scammers Don t buy from them

Scammersget away I canceled one day after the purchase They never refunded me and answer my emails like i am an idiot