Multiplyapparel Reviews

RE wow Misleading return policy and no resolution

REACTION TO MULTIPLY Original comment below Dear Multiply and Trustpilot viewers Thank you for your response but I feel the need to clarify some points for the sake of transparency As a long-time customer who owns many Multiply products this experience has been incredibly disappointing I ve always loved your brand but the way my feedback has been handled has truly been the last straw Regarding the color of the hoodie your response suggests that no complaints have been received That doesn t negate the fact that the item I received looked nothing like the photos on your website The color was dull and washed-out as if it had been through dozens of washes As for the return policy your website explicitly states The costs for the return shipment are borne by the buyer and a few sentences below The return is free Nothing on this page indicates that this has something to do with German customers only These contradictory statements caused confusion and I even shared screenshots of this with your team Instead of acknowledging the inconsistency or apologizing for the confusion you simply reiterated your policy without addressing the actual issue Had I received a sincere apology or acknowledgment of the misleading information my trust in Multiply might have been restored Instead your dismissive response has solidified my decision to never order from Multiply again I am happy to share the screenshots I provided to Multiply via email to illustrate the conflicting information for anyone interested Transparency matters and customers deserve clear communication and respectful handling of their concerns Multiply I hope this review serves as an opportunity for reflection It s not just about one hoodie it s about how loyal customers like me are treated when issues arise Kind regards Joris BlokORIGINAL COMMENT to which Multiply reacted I used to be a big fan of Multiply but my recent experience has completely changed that The hoodie I ordered looked nothing like the photo on the website the color was much duller as if it had been washed many times When I pointed out the misleading and contradictory return information on their website I received a generic response that didn t address my concerns Despite returning the item and sharing constructive feedback they haven t updated the incorrect information or provided a proper reply The lack of accountability and care for customer feedback is shocking I won t be ordering from Multiply again and I can t recommend them to others

Return policy is just a shame

Return policy is just a shame It s says that the return is free and in the end you have to pay for your return Customer service is also a shame Telling me that I m the first one that s complaining but on Trustpilot are other also complaining about the return policy It says everything about the company Don t buy from them

I bought one of their sweaters like 3

I bought one of their sweaters like 3 months ago on zalando and I absolutely love it It s good quality I washed it multiple times and it doesn t move a bit it s perfect I ll certainly buy another one soon

Bought a hoodie

Bought a hoodie never taking it off i ve had it for a few months now no problem at all

I really like the style and the

I really like the style and the creative designs on the clothes the fabric is amazing There s absolutely nothing to complain about

I am very satisfied

literally the most comfortable hoodies I have I hope that in the near future there will be more colors of hoodies because I plan to buy even more things