Mydancingpole Reviews

Official X-Pole Distributor FREE Gifts FREE UK Next Day Delivery

mydancingpole.co.uk
4.08
13 reviews
Great Rating
Based on 13 user experiences

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Rated 4.08 out of 5 by 13 Happy Customers

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AI Review Summary Based on 13 reviews

Customer experiences with Mydancingpole are sharply divided, with many reporting excellent service and others describing severe issues. Positive reviews consistently praise the company's outstanding customer service, highlighting staff who are communicative, helpful, and go above and beyond, especially during the lockdown period. Customers appreciate proactive communication about order status, potential delays, and quick responses to pre-sales enquiries. The company is commended for being easy to contact, providing friendly support, and keeping customers informed throughout the process. Product quality is described as excellent, and items are noted to be well-packaged and as described. However, a significant minority of customers report catastrophic service failures, including complete non-delivery of orders with no tracking information. These customers report being unable to reach customer service via email, phone, or social media, leading to feelings of being scammed. Another major complaint involves receiving incorrect items, such as the wrong pole model, with subsequent attempts to resolve the issue met with total silence from the company. Overall satisfaction is high for those who received service, but extremely low for those who experienced communication blackouts and order fulfillment problems, indicating inconsistent operational reliability.

What customers love
  • High-quality products as described
  • Effective handling of orders and queries
Common concerns
  • Orders not being dispatched or delivered
  • Receiving incorrect products (wrong item shipped)
  • No replies to emails, calls, or
  • Customers feeling scammed due to non-delivery

Last updated 4 months ago

J

Where is my order

Customer Satisfaction is our 1 priority - yet I cannot get through to customer service regarding the whereabouts of my order I ve tried emailing and calling but cannot get through to anyone Have I been scammed
M

Don t buy from them

Don t buy from them They are SCAMMERS I ordered a pole over 10 days ago and I receive nothing the delivery company received nothing from them and no replies to my emails or calls Purely disgusting
T

DO NOT ORDER FROM HERE

I placed an order for an Xpole Xpert Pro and I received an Xpole Xpert instead I contacted them many times over the following two weeks to resolve the issue including several emails calls voicemails and messages through social media I received no replies at all and their phone line was never answered I have received no acknowledgement that they know that they have sent me the wrong product one which is 35 cheaper than what I ordered let alone any indication that they will rectify this in any way I suspect they are closing the business and getting rid of remaining stock and this behaviour is unacceptable DO NOT ORDER FROM THIS COMPANY
L

Great experience

Submitted an enquiry for a product via the message system which was responded to very quickly A piece of exercise equipment that was in hot demand I got the last one a gift for my wife so smiles all round Great service very communicative and the item well packaged and as described
R

Highly recommend

I ordered my pole during the lockdown so I was quite apprehensive whether I would get it in time especially as a lot of distributors were closing The company got in contact with me and were very helpful with everything If I could not get an item delivered for whatever reason I d know why and wouldn t be ignored Next day delivery too so made my experience even better during these hectic times Totally recommend them as they re so friendly and prompt
M

Great communication and Lauren went the

Great communication and Lauren went the extra mile to secure a pole for me and arrange delivery Thanks Lauren really appreciated
H

Excellent Customer Service

Particularly for an item as large and heavy as a stage it s difficult to get delivery during the UK lockdown The My Dancing Pole team were communicative easy to get ahold of and upfront about any delays they experienced The delay was unavoidable deliveries of essential items being prioritized by UPS fair enough but to avoid an additional delay Lauren and the My Dancing Pole team had the stage shipped by freight Truly above and beyond
C

A company that goes the extra mile

Can t recommend this company enough Nothing was too much hassle and no questions were left unanswered Excellent customer service even with being ridiculously busy they still managed to dispatch my pole within a week during lockdown Pretty amazing to be able to receive a serious bunch of heavy parcels during lockdown Thanks again My Dancing Pole
K

One of the best ever

This is probably one of the best companies I have dealt with ever Even through a pandemic they went above and beyond on more than one occasion of just one purchase transaction I have never felt more valued as a customer Their customer service is absolutely second to none keeping me up to date all the time and answering all my questions whenever I asked them I will 100 will be using them again whenever I need more pole dance equipment
T

Fantastic

Fantastic Great buying experience and flawless customer service Would recommend

About Mydancingpole

Looking for an X-Pole We re the UK s 1 Official Distributors for X-Pole with added FREE GIFTS and FREE Delivery on all X-Poles

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