Customers consistently praise New Era's product quality, customer service, and fast response times, with many highlighting helpful representatives like Veronika and Irma. Multiple reviews confirm quick delivery and excellent fit for most orders. However, recurring complaints about expensive return shipping, courier issues, and delayed or missing packages indicate significant fulfillment challenges. Some customers report inconsistent sizing and defective products, though these appear less frequent. The company's customer support receives widespread acclaim while logistics problems remain the primary pain point.
What customers love
- Great product quality
- Helpful customer service
- Fast response time
- Easy ordering
Common concerns
- Expensive pricing
- Courier issues
- Defective products
Last updated 1 month ago
