Nitropack Reviews

The old Nitropack needed to be uninstalled After removing our OC store was broken In addition some other extensions got errors after removing of Nitropack We had to uninstall those extensions as well Beyond this they have the worst customer support which I have experienced ever I recommend this to no one at all

Works wonderfully when it works but when it doesn t it can cause your site to stop functioning altogether e g contact forms no longer coming through There s an issue with Nitropack every month Something always goes wrong and it s up to you to figure out there s an issue and reach out to their almost nonexistent support for help When support reaches back out to you they reach out after 1-2 weeks

Terrible support It s absolutely impossible to manage 2 websites in 1 account After trying to get in touch with customer support they simply ignore you and let you wait for literally a month Sent my first request on the 8th of May and received my response yesterday June 7th The plugin great but as soon as you need something from their support move along to another tool because they will not help you

Bad customer service do not use their services

Since I activated nitropack my website shows error message I submitted a ticket for help We provided website FTP credentials they asked for Followed their instructions to Add the code php flag display errors off to htaccess file Guess what The whole website shows 500 internal server error I reported the error code issues three times with the screenhots which clearly shows the error Everytime their reply is simply I have tested a couple of your website pages and it seems like the error message is no longer appearing in PSI or when the pages are visited on a desktop or a mobile device But it s actually NOT You guys didn t work on it at all If you wouldn t work on it why you asked me to provide the credentials Or maybe you worked on it but you didn t fix it at all Problems still exist Quite disappointed about support services Unprofessional Not recommend at all

A very expensive It s an awesome plugin However not worth the price For this price we can get a reliable company unmanaged VPS with Cpanel and that ll make the website a lot faster and there won t be any extra cost

NitroPack system did not play well with our Magento platform We spent months trying to put this right lost a lot of time and money and the support was poor Too many different support staff replying to the same ticket and constantly asking the same questions already answered - totally infuriating experience as a customer Their staff also made server side commands in NitroPack that stopped us taking orders on our live website on three occasions We lost around 4000 in sales order revenue Now four months later the head of customer services has written to me asking if we need help I removed NP from our system four months ago Plus points - They did refund one month fee but that didn t touch the amount we lost in sales and time spent on this service

Nitropack used to work great on our site When we added a new website we were forced to work with the latest version of the Nitropack plug-in This version does NOT work with Magento 2 It takes a large toll on your server and does not provide users with a good experience Customer service is terrible and does not offer any solution