Nofio Reviews

Huge Delays

Huge Delays Unreliable product

They have unrealistic goals

They have unrealistic goals I am waiting for over a year now for an additional battery Their support system sucks they flood you with automated emails The product never reached the state they promised to deliver The product was delivered way after they promised and then it didn t live up to what was initially promised Overall very bad experience

I preordered from the website

I preordered from the website not kickstarter the nofio headset as well as battery vest and an extra battery on Feb 19th 2023 Delays happen I get that But the Comedy of Errors on their part of this is beyond excusable I m not even going to go into the CNY courier by ship debacle They shipped out my order on Feb 1st 2024 I received 3 identical tracking numbers for the following nofio x EOZ Body Strapnofio batterynofio wireless adapter for Valve Index These tracking numbers were updated to 3 identical UPS tracking numbers on April 19th 2024I received my order on April 24 2024 It is missing the extra battery I ordered as well as the Oculink to even use the device I would have requested a refund but funny enough they add a no refund policy some time between December of 2023 and February 2024 Nearly a year after I placed this order So I can only assume that they knew your product was incomplete or they ran out of money to manufacture what they had already sold Either is pretty messed up On October 1st 2024 I requested a refund for the battery I had not received On October 10th I received a response saying I can confirm that your refund has been processed to the card you made your purchase with This might take 1-2 days to clear your account October 22nd I had yet to receive my refund so I contacted them again Their response I sincerely apologize for the delay in processing your refund I can confirm that we have everything we need from your end The delay is due to nofio awaiting the clearance of funds which is expected to take another 3-4 weeks Once received your refund will be our top priority December 8th I contacted them once again to check on refund status Their response Thank you for following up and I sincerely apologize for the ongoing delay Unfortunately the funds have not cleared yet and I understand how frustrating this must be Please know that this situation is not typical and we are actively working to resolve it as quickly as possible I want to assure you that your refund remains a priority and as soon as the funds are cleared we will process your refund immediately I truly appreciate your continued patience and understanding during this time If you have any further concerns please don t hesitate to reach out Then they closed the ticketand finally they product is subpar It does not function anywhere close to how they promoted it It is practically vaporware