Norauto Reviews

Terrible experience

Terrible experience Rude and inefficient Took three months to order a tow bar and then they lost the paperwork

Rubbish

Hi I d like to share my bad experience at Norauto P ock Poland On the 22nd of February I bought a new battery Recently the battery went flat and I dropped it back to the shop The salesman took the battery back and left me with nothing How am I supposed to go back home - I asked He offered me a replacement battery for a price of new as a deposit The battery looked well worn I paid the deposit and took the battery home Found out this was a flat battery and I couldn t fire my car Took this spare battery back to shop and asked for a fully charged battery I was expecting that after such a frustrating and unprofessional customer service I will be offered a help with taking it back home No apologies and no help was offered I hope this is a learning lesson for your brand to treat customers as a priority and also check what you re giving out I m not mentioning the fact that I was in a hurry If this is the wrong department I m sending this message to then please forward my message to appropriate person

Have had to put a star to write this close this place now

Have had to put a star to write this review the star is not deserved Just bought two new tyre last week and found I had ran over a screw today bad luck l suppose went to Norauto to see if the could help they said they could not as all the mechanics were busy could not help me tonight even though they did not close for another three hours I live 40 minutes away they said park the car there and get a cab home with a very rude and disgusting attitude even though I had just spent 400 euros less than a week ago They just did not care they said go to the garage at the end of the road the may be able to help Wwhattt I did and the little garage fixed my tyre I 2 minutes I asked him how much it would have been for 2 new tyre he was 50 euros cheaper and helped me at a time of charged me 10 euros I would like someone to contact me from Norauto But with all respect had similar issues with this branch last year I would advise not to go to thisDisgusting place and go and see Pepe at the end of the road

Terrible experience ordering online

Terrible experience ordering online Waited three weeks and then got an email saying my order had been cancelled No explanation

Poor customer experience how are these lot still in business

Bought a Valeo reverse sensor from V lizy-Villacoublay branch The website states the company offer a fitting service for 99 euros I bought this on bank holiday and was told to come nick the next day for an appointment to have a technician install it Ok I arrived back the next day oh no we don t have any technicians here go to this other branch near Villebon-sur-Yvette 20k away they can do it Arrived at Villebon no technicians work there drove back to velizey branch and asked for a refund Totally useless service the Shops have crappy stock in them if they have any staff don t Really think about helping the customers avoid avoid avoid Use Autobacs they are much better

Ordered 2 new tyres on line

Ordered 2 new tyres on line paid 300 euros They were not delivered The insist they were delivered And keep changing their story I am now the one in the wrong because I didn t notify them within 20 hours of them not being delivered that they were not delivered They are thieves

Bought an electric scooter from la

Bought an electric scooter from la zenia it fell apart in days and the battery died in 9km maximum charge After numerous calls and visits from me to he told nothing wrong They have had the scooter since the 28 10 and not called me they said my number was wrong but I made them try it in front of me and it worked They then said they had tried to call but I didn t answer I showed my call history and he said I must have changed it called me a liar AVOID THIS BRANCH it is the manager who has now refused his name or any contact details for his superiors apparently it is illegal

Not Here this firm is rubbish

On Monday I booked my car in for an oil change and the windscreen wipers replacing I was told to bring the car on Thursday at 2 pm and it would be finished at 3 pm Not a chance they ordered the wrong oil filter and did not change all the wipers unbelievable I eventually left at 6 pm with an oil light indicator problem None of it was their fault and they were quite rude in the customer approach Never ever again will I use this firm and I advise all of you to find somewhere else

No respect for customer

No respect for customer delays or common sense Tires ordered then delayed then they don t know where they are and when will be received When you insist they get agressive Avoid this shop at all costs