Onebeyond Reviews

Rubbish don t use

I bought my mum a neck hot water bottle and it came without a lid so I had to return it so I don t recommend it

I brought several bottles if fizzy OUT OF DATE NOVEMBER 2023

I brought several bottles if fizzy drinks crisps and chocolate to put in our electric coolbox in the car as we were going on a road trip around Scotland My partner and I both oped a bottle the drink was flat and had a strange taste we looked at the date NOVEMBER 2023 really 8 months out of date that is a health issue to customers I have contacted their Head Office several times they have ignored my messages can t get through via phone so I have know emailed them and we will see if they reply and actually do something I spent 43 68 I don t have a receipt why would you keep it for pop and snacks but the amount is on my bank statement Please be vigilant when purchasing and always Check the Sell By Date

Very badly runned

Most of the shelves are empty and nothing is priced up and when you pick something up and take it to the till it a different price what it says on the shelves and different price at the till and security staff are either on there phones or talking and the lady who is meant to be the management don t know what she doing and the staff need to smart themselves up and not have there phones on them

Check your change and your receipt

I was almost overcharged in the sunderland store today I had 2 items and had worked out roughly what the cost should be at the till of 2 I was asked for 50p more than it should be i e 2 50 and when I queried it she said 2 15p I said that I thought she d said five oh 50 and she replied no fifteen I paid and walked away When I checked my change and the receipt I found she had actually charged me 50p too much I d stood in the queue for ages in the first place but had to go back into the store and take a photo of the item on the shelf which showed the price as 1 and not the 1 50 she d charged me I had to queue again and when I showed her the picture on the shelf of the correct price her response was Well the till says 1 50 After advising I wouldn t be paying 1 50 for a 1 item she eventually rang a bell A while later a guy with glasses turns up I explained the situation to him and instead of sorting it out properly he just asked if I wanted a refund So I left the shop without the item as I wasn t prepared to pay 50 more for it Customer service in this store is shocking Despite querying the price at the check out I was fobbed off and still overcharged Had I not checked my receipt I wouldn t have known I d been ripped off One of my pet hates is poorly trained staff and those shops that overcharge you If they overcharge every customer by 50p they ll be quids in For me it s not the amount I m overcharged but the principle of it I would suggest anyone shopping here works out roughly what the cost should be before you get to the till and always check your receipt and your change

Check your receipt carefully

I ve had the same negative experience as other reviewers The price shown in the shelf isn t necessarily the price you pay I purchased Malibu sunlotoin priced up as a special offer at 2 50 but I was charged 3 49 at the till When I queried it the manager said the bottles had been put on the wrong shelf There wss no apology but he did offer a refund I won t be shopping there again

Wouldn t work here again

The one star is because HR managed to sort a lot of the issues out yet still left jobless Our rotas were manipulated the staff all had a good gossip and laugh at anyone new They take people on say how much they re going to pass probation to fail them because they only needed workers for a few weeks Budget won t allow the staff needed so asked to work for free Mouse traps used and not checked daily I myself smelt and found a rotting mouse Unsafe work conditions I was told j would be given a uniform that never happened I was asked to work through my break despite me nearly passing out because my blood sugar was low This may only be this certain store but I haven t set foot in any since HR sorted a lot of issues but current staff are saying some things haven t changed just someone got sacked The actual job itself isn t too bad just like any other retail shop job

Stole 2 200 from me

Stole 2 200 from meThere rating apps is all fraudulent done

Zero stars is generous

Zero stars is generous for the customer service skills of the staff in Warrington Walked out in despair and found what I wanted nearby in B M In contrast their staff know how deal with customers

To the one beyond store on Oxford

To the one beyond store on Oxford street Swansea absolutely useless staff and management Everytime I shop here two people on the tills and they have four tills total and always a huge cue I ve been stood waiting for ten minutes and staff just give you dirty looks and are so slow like they can t be bothered with you I got offered a job here but was turned down because of mental health Plus they don t sell much