


Based on authentic user experiences
Dmitry Mishin
6774 reviews
N/A
5 months ago
Awful customer service
I am waiting for my health insurance since 16th of January It is now 20th of March I am scared to go to work because if I get corona virus and get into a hospital there is no one to pay for me or follow up and claim on my insurance It is true that my case was a bit tricky to approve but they are now taking more than 2 weeks to simply create the policy I have called them 4 times the last two weeks and the last time they responded to my e-mail was 5th of Februrary On the call they say each time the same your policy is approved but needs to be created and it has a massive impact on my life - general practitioners refuse to see me because I have no insurance And I cannot go to the emergency room for every single thing
Caroline Durand
6774 reviews
N/A
5 months ago
Worth health insurance ever
Awful customer service Disaster I try to cancel my policy leaving the country And I provided onvz with a proof of de-registration from the city council with a stamp But onvz is saying that it is not enough Not even explaining what is enough while the city council explained me that there is nothing else they can provide me with It is not even a claim I submit to this useleess insurance company but a request for policy cancellation expressing my willigness to terminate the policy on my departure And that is still not enough And that is only 1 story about my experience with ONVZ Never EVER Your customer service is not enough good - that is the truth Shame on you
Irina
6774 reviews
N/A
5 months ago
Only for Dutch speakers
Worth health insurance ever Definitely not for expats
A Pretty
6774 reviews
N/A
5 months ago
For this company
Not possible to use the service for non-Dutch speakers everything is in Dutch in the app you cannot even select a text to translate it
Luca Barbet
6774 reviews
N/A
5 months ago
Greedy company I paid 2 months extra and an additional 50 euros for an onvz website malfunction
For this company you are just a number They are corrupt in their decision-making and assessment I consulted 4 doctors to make sure I really needed surgery The answer was inevitably Yes Although it appears as an intervention covered by basic insurance the ONVZ denied reimbursement How come their Zorg manager assessment beats 4 others interpretation this company does not take care of me
annie
6774 reviews
N/A
5 months ago
Would not trust it strange and suspicious experience
I stopped working in June they made me pay July and August even though the contract was made with my employer Furthermore their website said I had paid all invoices when it was not true and because of this they made me pay extrajudicial costs for not paying on time
Aida Leon
6774 reviews
N/A
5 months ago
DO NOT USE ONVZ
I did not have a great experience when I applied for this insurance They demanded I had to pay extra for the months that I did not have insurance for since I came here according do the dutch law which is not true because I was not working and neither am I Dutch In the end they asked I pay them around 700 euros in extra costs for those months plus the normal insurance which was set to be monthly I thankfully managed to cancel it in time but even that was a difficult process because I had to call them to REMIND them I emailed them about cancelling which apparently they did not take into account even though I got an email back it was not cancelled I now registered with another insurance company and this did not occur again no extra suspicious costs Horrible and weird experience
Jimi Moreno Ruiz
6774 reviews
N/A
5 months ago
Worst insurance in NL
This is the worst health insurance in the Nederlands Please save yourself a headache and pick a different company The inefficiency of this company is so bad that I will give it zero stars if I could All kind of obstacles to get you medicine on top of having to pay for it out of pocket DO NOT USE ONVZ
Aravind phoenix
6774 reviews
N/A
5 months ago
WARNING
WARNING AVOID THIS HEALTHCARE PROVIDER AT ALL COSTS This company is a disgrace to the healthcare industry and operates like scammers preying on vulnerable patients They promised me that my surgery would be fully covered without any additional charges I trusted them but they blatantly lied and cheated me Their deceit has caused me immense stress and financial burden Employees and owners of this blood-sucking organization deserve the harshest consequences for their actions Their greed and unethical practices are utterly appalling Patients beware this provider will exploit your trust and leave you stranded when you need them the most Policy number 5764213If you value your health finances and peace of mind stay far away from these crooks
Yunus G ng r
6774 reviews
N/A
5 months ago
They do not cover valid claims and
They do not cover valid claims and create a lot of issues