Optimum Reviews

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optimum.net
2.86
65 reviews
Average Rating
Based on 65 user experiences

Rated 2.86 out of 5 by 65 Happy Customers

30.8%
7.7%
10.8%
18.5%
30.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
B

Works fine until you have a problem

I bought my own Modem and sent back optimums to safe 10 dollars I was told that they never received the modem and I lost my money I spend for the modem plus they kept charging me the 10 dollars extra
P

Being charged twice a month for two

Being charged twice a month for two addresses and one month 181 for nothing they try to say i didn t return the equipment after several times i spoke to service rep in chat no mention of it those times and my Sister called them twice and they told her i will get a refund for 4 months and i never received a penny They lied and cheated me out a lot of money They re very dishonest and gave me a run around with different service reps in chat All tell you something different This internet cable company should not be in this business at all I paid for my old and new address since March 2021 until around Sept October 2021 Two amounts it s in my bank statement so i got proof
V

I have had altice optimum fiber for 3

I have had altice optimum fiber for 3 weeks now The speed is great and the installer was awesome The problem is that I have lost service 3 times already for an hour each time and because the router is horrible my home network doesn t work if the internt goes out Which mean I can t control my home network lights and network drives The router is so poor and the features are horrible I probably switch back to Verizon it s worth the extra 11 00 a month The problem is there router And you can t buy a different one The router has 1 feature and that s only if u use there WiFi
A

Optimum Online Privacy Issue Resolved with help from Trust Pilot

Updated 4 9 2023 to put the Altice Exec Relation s person s correct name which is Katie not Kelly ----------A week ago I posted here on Trustpilot a review of Optimum Online and indicated that I had been unable to resolve an issue which apparently affected most business customers and or those with static IPs or IP ranges namely that Optimum was releasing the full names and addresses of said customers The initial complaint was deleted by Trustpilot for reasons which I am still unsure of but Trustpilot indicated it was likely due to a web address which I included for readers who wanted to research the issue further on the main WHOIS lookup site However the initial post isn t as relevant now as Optimum Cablevision has actually corrected the issue and my complaint has been for the most part addressed A few days after mailing to Optimum s or Altice s online review office I was contacted by a VERY nice lady at the Optimum Executive Office Katie who said she had researched the problem and found a way to correct it This was after months of being told there is nothing which can be done and then being given some instructions on how I may possibly resolve the issue instead of THEY fixing it - I do NOT work for them and why should I have to fix a problem which THEY caused and then when I tried to effectuate what they said nothing worked leaving me back where the issue started with no resolution in sight Accordingly I initially gave Optimum one star but I m putting in another one since even though the issue has been fixed the hours and days and weeks of dealing with them was really much more than most people would or should endure and it seems that only when one of Optimum s failings are made public and embarrasses them and or they feel there may be some exposure to liability then and only then do they take you seriously Nevertheless the issue was resolved and I thank Trustpilot and Katie at Altice Optimum for their help I just wish more of Optimum s representatives were like Katie as I m sure everyone s dealings with the company would improve by orders of magnitude if they were She was one of the first truly knowledgeable well-spoken and thoroughly helpful people whom I have ever spoken with there If this review were just about Katie I d give a HUNDRED stars but since it is about Altice Optimum I have only given two stars since there is a LOT of room for improvement in general as evidenced by what I had to go through in dealing with Optimum before posting on Trust Pilot
C

installer failed job

sent a man out to install tv and internet he left before he finished the job he was in a hurry to get to his next 4 jobs if you cant do the job right then youll have to do the job over again
L

Money Hungry

As far as our internet service goes we haven t had a problem in the 4 months we ve been with Optimum However they are crooks and sneaky with billing When we joined there was a promotion for free HBO MAX for 3 months Not only did it NOT mention that it would continue charging for HBO MAX after the 3 months a feature I did not request or ever use but they were charging me within the first 3 months a discounted price for it The bills are so generic and don t explain the charges well When I called to inquire the best they could do is credit me back 5 a month for the next year That means the only way to make it worth my while is by staying with them for a whole year They re crooks Check your bills closely
A

Closed account still had to pay for the whole month

We have had no choice of internet providers for the 15 years we have lived here Only Suddenlink now Optimum While the speed has been fair to good the customer service is nothing short of dishonest and straight up robbery Billing is a pay in advance of use system fair enough But when you cut off your service vacation lack of need etc you are still billed for the entire month even if you only have as in our case 8 days used on the current billing cycle I asked how a 125 00 bill would not be prorated as the service is immediately cut off What about the remaining unused 22 days They offered to discount my bill by 15 Yes 15 The cost if that 125 is divided by 30 days is a little over 4 per day Multiplied by those 22 unused days it should be about 90 Unbelievable This is NOT the first time they ve done this either and it s not right Thieves and rip off artists I will never choose Optimim again Instead I will choose a new internet provider since one is finally available I would have returned to Optimum had they not pulled this stunt It s unfair dishonest and just not right
G

Optimum is horrible u don t get very

Optimum is horrible u don t get very many programs unless u pay extra for everything other companies offer these programs in ur percription and it always freezes and it s just horrible don t get it
B

Problems

We have Optimum internet which is good However last Tuesday a young man came out to install cable tv That didn t work well at all He couldn t install tv in my husbands bedroom and our main tv in the family room is not getting cable A service tech was supposed to come to our house this morning but he went to the wrong house and now won t be back to our house until Tuesday and today is Sunday The guys that came out first left a big wiring mess inside and outside
T

Spotty In Out Internet

I realize they re doing upgrades in my area eastern NC but these upgrades have been going on for weeks We go a few days no issues then for days when the internet works for 5 minutes before conking again Why am I paying 167 month for high-speed internet I can t use

About Optimum

United States

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Frequently Asked Questions

Optimum provides a comprehensive suite of connectivity and entertainment services for residential and business customers. These include High-Speed Internet plans, Optimum Mobile phone service, Optimum TV packages, and Home Phone service. The company also offers discounted bundles that combine multiple services, such as Internet + TV or Internet + Mobile.

You can check service availability by using the 'Service Availability Check' tool on the Optimum.net website. Simply enter your address on the site to confirm which specific Optimum internet, TV, mobile, and home phone services and plans are available for your location.

The My Account portal is a secure online area where existing customers can manage their services. Key features include the ability to view and pay bills, update account information, review billing statements, schedule or manage service appointments, and access detailed account settings.

Optimum.net provides multiple support channels. These include 24/7 live chat, a detailed FAQ library, and contact information for phone support. For self-help, the site offers a comprehensive Support & Troubleshooting Center with setup guides, instructional articles, video tutorials, and a troubleshooting assistant for common technical issues.

Yes, the Optimum.net website includes a store locator tool. This feature helps users find physical retail locations for in-person support, equipment pickup, product demonstrations, or direct service inquiries with company representatives.

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About Optimum

Optimum: A Comprehensive Overview of Services and Support

Optimum.net serves as the primary digital gateway for customers of Optimum, a leading provider of internet, mobile, mobile, television, and home phone services in the United States. The website functions as a central hub for both prospective and existing customers, offering a streamlined experience for exploring service options, managing accounts, and accessing support. Its design emphasizes clarity and user convenience, catering to the needs of a diverse residential and business clientele across its service regions.

Core Services and Offerings

The website prominently features Optimum's suite of connectivity and entertainment solutions. Key service categories include:

  • High-Speed Internet:Details on various internet plans with differing speeds to suit light browsing, remote work, gaming, and streaming in multi-device households.
  • Optimum Mobile:Information on mobile phone plans that leverage a combination of cellular networks, often highlighting savings when bundled with internet service.
  • Optimum TV:Showcases television packages ranging from basic cable to extensive channel lineups with premium networks and features like cloud DVR.
  • Home Phone:Presents digital home phone service options with unlimited calling and modern features.
  • Bundles:Actively promotes discounted bundles (e.g., Internet + TV, Internet + Mobile) as a cost-effective way to combine multiple services.

Key Website Features and User Tools

Beyond service information, Optimum.net is equipped with robust tools for account management and troubleshooting:

  • My Account Portal:A secure login area where customers can view and pay bills, update account information, review statements, and manage service appointments.
  • Service Availability Check:A crucial tool for new customers to enter their address and confirm which Optimum services are available at their location.
  • Support & Troubleshooting Center:A comprehensive resource with setup guides, instructional articles, and a troubleshooting assistant for common issues with internet, TV, or phone service.
  • Optimum Store Locator:Helps users find physical retail locations for in-person support, equipment pickup, or service inquiries.

Customer Support and Resources

The website provides multiple pathways for customer assistance. Users can access 24/7 live chat support, find answers in a detailed FAQ library, or get contact information for phone support. For self-help, the site offers video tutorials and step-by-step guides for installing equipment, using the Optimum app, and resolving common technical problems. This multi-channel approach aims to provide timely and effective support for a variety of customer needs.

Overall User Experience

Optimum.net is structured to facilitate easy navigation, with clear menus directing users to shop for services, access their accounts, or get help. The site regularly highlights promotional offers, new features, and information about the Optimum loyalty program. For existing customers, the seamless integration of the account management portal makes routine tasks straightforward. The website's focus on both acquisition and retention demonstrates its role as an essential platform for delivering and supporting Optimum's commitment to connectivity.