Optimum Reviews

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optimum.net
2.86
65 reviews
Average Rating
Based on 65 user experiences

Rated 2.86 out of 5 by 65 Happy Customers

30.8%
7.7%
10.8%
18.5%
30.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
D

Cable Issues

I had a cable issue my TV was scrambling and glitching on certain stations the lady who helped me get a service tech out the next day was very helpful and the service tech John Parker was exceptionally nice professional and very knowledgeable He answered all my questions and went over and beyond to make sure I was satisfied with the service he provided I believe he is a asset to you company and it s people like him is why I stay with Optimum
J

Just got off the phone with a lovely

Just got off the phone with a lovely customer service representative named Milan I needed to reduce my bill as I live on social security she was so sweet and kind and told me about promotion s that they offered I saved 64 dollars a month now thanks to her She is AMAZING I can t thank her enough She is a total asset to Optimum
S

Amazing Customer Service

Customer Service agent named Nevel She was very friendly and knowledgeable I didn t feel rushed and she made sure everything I needed to take care of my daughters account was handled I m a person who appreciate amazing customer service
C

Optimum Great Experience

I had absolutely no problems with my Optimum representative in providing all the service billing questions as as well as scheduling at first earliest date Chad Marr represented Optimum The installer Benjamin Roberts was prompt courteous knowledgeable and kind They both have pride and happiness in their work The complete transaction was flawless I did call Optimum customer service and spoke with Anan to verify the time date She was exceptional listener patience and very helpful She answered all my questions
T

After putting up my reviews of optimum

After putting up my reviews of optimum And expressing my anger on here I just want too say there is hope with Brand Reviews alticeusa They heard my cries of agony and frustration with optimum on north broad street Elizabeth NJ And dealt with matter expeditiously Just want too say a special THANK YOU to the BrandReviews alticeusa for taking my matter and having it resolved immediately I give you guys a 10 stars for excellent job well done Should have more people like you guys with optimum staff but n the locations Good job And God bless you
B

I downloaded new Optimum app on my Kindle Fire and

I downloaded new Optimum app on my Kindle Fire on 3 02 23 and have had problems with volume control ONLY ON OPTIMUM APP All other apps work FINE Called Altice x2 and they were unable to resolve the problem I took it to Optimum Store in Hauppauge NY on Motor Parkway Even though the problem remains unresolved I must compliment Randy and Josie for their help They both took the time to try to help Both were very pleasant and professional R Riegger
D

I visited the Pelham Manor location to state that these employees are a delight with whom GREAT JOB

I visited the Pelham Manor location to have my new Samsung S23 set-up This entailed a complete transfer from my Samsung S9 unit I met a group of very friendly courteous employees whom each were really anxious to assist Gray Jose together did most of the transaction and each was extremely hospitable Of course I cannot omit Josh who on a previous day welcomed me to this store and assisted in securing the new phone Each individual who was there upon my arrival this morning 3 3 23 is an asset to your company I wish I could have assigned a 5 review for each
L

Today Steven from our local office came

Today Steven from our local office came to correct the horrible job done by the contractor sent by the call in service The contractor half a 5 wall connections and left a tangled mess at the junction box oh he forgot the junction box so left it coaxial on the ground Went to the local office in Victoria with pictures Service manager Justin apologized and said he would send someone That was Steven Pleasant knows what he s doing and takes pride in his work Skip the call in number and walk into the local office and get service and skip the Tylenol
G

Juan Nunez and John Morales were a

Juan Nunez and John Morales were a great help and very friendly
F

Above and Beyond

Juan and Matt arrived and greeted me professionally They checked my equipment did the necessary diagnostics and then went out of their way to properly bury my cable line from the greenbelt box into my house connection unit This cable had been hanging on my fence for years after a Suddenlink tech promised he would return and properly bury it which never occurred until Juan and Matt showed up I showed them the exposed cable issue and they said this should never have occurred They then got equipment out of the truck and using the existing conduit fed a new line underground I was very impressed with their can-do attitude their expertise and their willingness to make things right Kudos to Juan and Matt

About Optimum

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Frequently Asked Questions

Optimum provides a comprehensive suite of connectivity and entertainment services for residential and business customers. These include High-Speed Internet plans, Optimum Mobile phone service, Optimum TV packages, and Home Phone service. The company also offers discounted bundles that combine multiple services, such as Internet + TV or Internet + Mobile.

You can check service availability by using the 'Service Availability Check' tool on the Optimum.net website. Simply enter your address on the site to confirm which specific Optimum internet, TV, mobile, and home phone services and plans are available for your location.

The My Account portal is a secure online area where existing customers can manage their services. Key features include the ability to view and pay bills, update account information, review billing statements, schedule or manage service appointments, and access detailed account settings.

Optimum.net provides multiple support channels. These include 24/7 live chat, a detailed FAQ library, and contact information for phone support. For self-help, the site offers a comprehensive Support & Troubleshooting Center with setup guides, instructional articles, video tutorials, and a troubleshooting assistant for common technical issues.

Yes, the Optimum.net website includes a store locator tool. This feature helps users find physical retail locations for in-person support, equipment pickup, product demonstrations, or direct service inquiries with company representatives.

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About Optimum

Optimum: A Comprehensive Overview of Services and Support

Optimum.net serves as the primary digital gateway for customers of Optimum, a leading provider of internet, mobile, mobile, television, and home phone services in the United States. The website functions as a central hub for both prospective and existing customers, offering a streamlined experience for exploring service options, managing accounts, and accessing support. Its design emphasizes clarity and user convenience, catering to the needs of a diverse residential and business clientele across its service regions.

Core Services and Offerings

The website prominently features Optimum's suite of connectivity and entertainment solutions. Key service categories include:

  • High-Speed Internet:Details on various internet plans with differing speeds to suit light browsing, remote work, gaming, and streaming in multi-device households.
  • Optimum Mobile:Information on mobile phone plans that leverage a combination of cellular networks, often highlighting savings when bundled with internet service.
  • Optimum TV:Showcases television packages ranging from basic cable to extensive channel lineups with premium networks and features like cloud DVR.
  • Home Phone:Presents digital home phone service options with unlimited calling and modern features.
  • Bundles:Actively promotes discounted bundles (e.g., Internet + TV, Internet + Mobile) as a cost-effective way to combine multiple services.

Key Website Features and User Tools

Beyond service information, Optimum.net is equipped with robust tools for account management and troubleshooting:

  • My Account Portal:A secure login area where customers can view and pay bills, update account information, review statements, and manage service appointments.
  • Service Availability Check:A crucial tool for new customers to enter their address and confirm which Optimum services are available at their location.
  • Support & Troubleshooting Center:A comprehensive resource with setup guides, instructional articles, and a troubleshooting assistant for common issues with internet, TV, or phone service.
  • Optimum Store Locator:Helps users find physical retail locations for in-person support, equipment pickup, or service inquiries.

Customer Support and Resources

The website provides multiple pathways for customer assistance. Users can access 24/7 live chat support, find answers in a detailed FAQ library, or get contact information for phone support. For self-help, the site offers video tutorials and step-by-step guides for installing equipment, using the Optimum app, and resolving common technical problems. This multi-channel approach aims to provide timely and effective support for a variety of customer needs.

Overall User Experience

Optimum.net is structured to facilitate easy navigation, with clear menus directing users to shop for services, access their accounts, or get help. The site regularly highlights promotional offers, new features, and information about the Optimum loyalty program. For existing customers, the seamless integration of the account management portal makes routine tasks straightforward. The website's focus on both acquisition and retention demonstrates its role as an essential platform for delivering and supporting Optimum's commitment to connectivity.