Optimum Reviews

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optimum.net
2.86
65 reviews
Average Rating
Based on 65 user experiences

Rated 2.86 out of 5 by 65 Happy Customers

30.8%
7.7%
10.8%
18.5%
30.8%
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N

The Internet is not compatible with my Location

The Internet is not compatible with my location the interview would go down for anywhere from 5 min to 1 hr about 4-8 times a day Thats fine However the lack of communication within the company is frustrating I have had three calls just today asking why I canceled I told them all the same thing They are going to try to charge me for a tech to come out and remove the line they hung across my driveway I ll fight that when the bill comes I guess
R

I have Optimum cable and internet

I have had Optimum cable and internet since moving to Texas in 2022 The selection in Channels leaves little to be desired unless you enjoy 50 year old programming Almost every month they try either not sending a bill and then charging a 10 00 late fee This month Sept 26th 2023 they charged me 10 00 dollars late fee because they said I was short 3 45 Because they raised the bill by 40 00 apparently the price that I pay for the first 12 months changed with no notice Also every TV you have cost an additional 12 00 for a box If you call for a correction on your invoice it is handled out of the United States and very hard to understand I wish I had made a better choice in cable and internet providers Ronald Ruffi Nacogdoches Tx
E

So far so good with the new fiber

So far so good with the new fiber optics however sports kinda lag and no clock on the box please put a clock on the box
L

It s OK for the price you pay

Well I will say one thing that when I first time up for Optimum that the first three months were free which was really good and then after that my service started getting really spotty and my internet would go down and I received like I don t know how many emails saying they were working on it and it took them like five or six hours to do it but I guess they re okay but they kind of need to try to keep track of their service a little bit better
B

I have been with Suddenlink Optimum since 2019

I have been with Suddenlink which is now Optimum since 2019 all was good until I moved except the price hikes Since I moved it s been terrible I can t get my cable going I have to be honest all the people I have talked to in customer service and it s been alot of them have been very kind except one guy who could careless if I stayed with them or not I had an appointment with them so im waiting no one showed so I called and they told me the appointment was yesterday That s not what I was told on the phone Whoever I talked to a supervisor and he s trying to do everything to get my cable hooked up today I don t even know why it was disconnected it was working a couple days ago A tech came out and changed my box and that s when I lost my cable connection Im just sitting here right now hoping the supervisor i talked tomakes good on hos word We will see
B

Unexpected visit

The problem here is optimum doesn t have to care because they have something that everyone needs and wants They re showing us that they don t need to care As long as we keep paying and staying on the phone on hold that s fine with them because apparently we need them and they don t need us Someone from optimum showed up at our door to sell us their internet because we canceled an install appointment Why Because we moved and took our modem with us as instructed We should have hooked it up but called for an install instead Hooked it up after the call and it worked We ve called to change address and written it on the bill with payment That s four attempts to change the address But this guy said they would have cut the wire because we canceled install Apparently this is quite an issue and we re currently being billed on our old account Why He had to wait to get into his own company s website Unless he was an imposter He said we d end up getting a new box to use Why It all works fine now And yet when you re smart enough to call to cancel they transfer you to their disconnect department which must be growing exponentially I guess they ll deem you acceptable as a customer if you re willing to accept the company s lackadaisical service attitude You must also be willing to work for free for their company by spending your time on problems they created And don t forget to work overtime for their company by using even more of your time to take a survey Because that s what taking a survey is Using your valuable time to contribute to the value of their company Instead of taking a survey vote with your feet If you like the company you stay with the company That s the only survey a company needs Repeat business In response to optimum s comment no i will not spend more time on these problems Call me when you have a solution
B

Still waiting zero issues with the

I have had zero issues with the internet service But then it went out I understand a person living in the home needs to be there for their service men to fix it So I take off work for them to come fix it during the time and day THEY requested and no one shows up Not right That needs to be corrected UPDATE The service is in my grandson s name And now he is being told We Meant Next Tuesday I m now checking with a different company I m sure there is companies available that can do much better
E

I just want to say thank you Jason

I just want to say thank you Jason After about a year and a half techs coming to my house and doing the same things over and over again to still have the same problem 15 minutes after they left he was the one to listen and check the wires at the street and wow my internet is not dropping 9 times a day I work from home so it s important Optimum customer service is terrible most of the time They are sometimes rude and not trying to understand the customer I don t know why I have had to pay full price all this time for terrible service I hope that it will improve in the future I would give more stars if not for the past experience
V

Internet speed in my area is turned

Internet speed in my area is turned down every evening when when it s peak time If you have a live streaming service you can forget it It buffers so much that takes a hour to watch a 30 minute show When call and complain she tell you they don t do that The worst part is the monopolize in my area I will NEVER EVER recommend this company
R

Nice

Everything is fine with them since 5 years doing very well

About Optimum

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Frequently Asked Questions

Optimum provides a comprehensive suite of connectivity and entertainment services for residential and business customers. These include High-Speed Internet plans, Optimum Mobile phone service, Optimum TV packages, and Home Phone service. The company also offers discounted bundles that combine multiple services, such as Internet + TV or Internet + Mobile.

You can check service availability by using the 'Service Availability Check' tool on the Optimum.net website. Simply enter your address on the site to confirm which specific Optimum internet, TV, mobile, and home phone services and plans are available for your location.

The My Account portal is a secure online area where existing customers can manage their services. Key features include the ability to view and pay bills, update account information, review billing statements, schedule or manage service appointments, and access detailed account settings.

Optimum.net provides multiple support channels. These include 24/7 live chat, a detailed FAQ library, and contact information for phone support. For self-help, the site offers a comprehensive Support & Troubleshooting Center with setup guides, instructional articles, video tutorials, and a troubleshooting assistant for common technical issues.

Yes, the Optimum.net website includes a store locator tool. This feature helps users find physical retail locations for in-person support, equipment pickup, product demonstrations, or direct service inquiries with company representatives.

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About Optimum

Optimum: A Comprehensive Overview of Services and Support

Optimum.net serves as the primary digital gateway for customers of Optimum, a leading provider of internet, mobile, mobile, television, and home phone services in the United States. The website functions as a central hub for both prospective and existing customers, offering a streamlined experience for exploring service options, managing accounts, and accessing support. Its design emphasizes clarity and user convenience, catering to the needs of a diverse residential and business clientele across its service regions.

Core Services and Offerings

The website prominently features Optimum's suite of connectivity and entertainment solutions. Key service categories include:

  • High-Speed Internet:Details on various internet plans with differing speeds to suit light browsing, remote work, gaming, and streaming in multi-device households.
  • Optimum Mobile:Information on mobile phone plans that leverage a combination of cellular networks, often highlighting savings when bundled with internet service.
  • Optimum TV:Showcases television packages ranging from basic cable to extensive channel lineups with premium networks and features like cloud DVR.
  • Home Phone:Presents digital home phone service options with unlimited calling and modern features.
  • Bundles:Actively promotes discounted bundles (e.g., Internet + TV, Internet + Mobile) as a cost-effective way to combine multiple services.

Key Website Features and User Tools

Beyond service information, Optimum.net is equipped with robust tools for account management and troubleshooting:

  • My Account Portal:A secure login area where customers can view and pay bills, update account information, review statements, and manage service appointments.
  • Service Availability Check:A crucial tool for new customers to enter their address and confirm which Optimum services are available at their location.
  • Support & Troubleshooting Center:A comprehensive resource with setup guides, instructional articles, and a troubleshooting assistant for common issues with internet, TV, or phone service.
  • Optimum Store Locator:Helps users find physical retail locations for in-person support, equipment pickup, or service inquiries.

Customer Support and Resources

The website provides multiple pathways for customer assistance. Users can access 24/7 live chat support, find answers in a detailed FAQ library, or get contact information for phone support. For self-help, the site offers video tutorials and step-by-step guides for installing equipment, using the Optimum app, and resolving common technical problems. This multi-channel approach aims to provide timely and effective support for a variety of customer needs.

Overall User Experience

Optimum.net is structured to facilitate easy navigation, with clear menus directing users to shop for services, access their accounts, or get help. The site regularly highlights promotional offers, new features, and information about the Optimum loyalty program. For existing customers, the seamless integration of the account management portal makes routine tasks straightforward. The website's focus on both acquisition and retention demonstrates its role as an essential platform for delivering and supporting Optimum's commitment to connectivity.