Optimum Reviews

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optimum.net
2.86
65 reviews
Average Rating
Based on 65 user experiences

Rated 2.86 out of 5 by 65 Happy Customers

30.8%
7.7%
10.8%
18.5%
30.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Shimaa did a fantastic job

Shimaa did a fantastic job She rectified the situation and fixed our problem pronto and pleasantly
Y

They have EXCELLENT customer service

They have EXCELLENT customer service Im glad I went with this service providerThank you
B

After many months of being doubled

After many months of being doubled billed I was finally able to solve the problem I want to thank Ms Rebecca ID 82A for her patience and understanding for what I ve been through for many months She was able to add what was taken away and made some changes to my promotion in my favor She was very helpful Thank you again I spoke with someone earlier today and he was not helpful or the agent to try to figure out why I was being double billed With that said Rebecca ID 82A you got the job done thank youWell today oct 8 I was double billed again this has to be the WORST COMPANY Don t use them All they do is make mistakes Double billed again I m so Sick of calling them which takes forever and they don t they their jobs
E

Epitome of a true Professional George

Saturday-3 26 22 George was assigned to my home to install the equipment for access to the internet router-Fiber He determined the best way to handle the installation and proceeded to run the fiber Any and all questions that I asked he answered them and I learned a couple of things I am retired from Verizon and am familiar with networks but not Fiber Optics I would like to recognize what an asset you have to your organization I was rendered Outstanding Customer Service Please recognize him for everything that stands for Friendly easygoing hard worker knowledgeable
B

If I could clone my optimum service

If I could clone my optimum service tech I would This world would be a better place There would be nothing but positive feedback and reviews I almost feel guilty about having such a smooth sail I am usually on the negative side of the spectrum But wow I am impressed
A

I HAD THE GREAT PLEASURE OF SPEAKING

I HAD THE GREAT PLEASURE OF SPEAKING WITH A REPRESENTATIVE NAMED ESRAA SHE IS THE NICEST PERSON I HAVE SPOKEN TO IN A VERY LONG TIME SHE WAS SOOO VERY HELPFUL PATIENT AND SWEET YOU NEED MORE PEOPLE LIKE HER IN YOUR COMPANY
T

Patience

I just wanted to say I had spoken to a customer service representative yesterday her name was Radwa She was professional patient and very helpful She took her time explaining everything and was very patient in doing so So i just wanted to say thank you We need more people like Radwa Thank you Jill
C

Customer service is a plus in my book

We just had wifi put in our house today so I can t tell you about the service just yet but the guy Nicholas that set everything up for us was a really polite guy He did everything in a timely manner It was even snowing and freezing while he was setting up our wifi and wiring everything So for customer service he gets a 5 star I will come back about the wifi at a later date to give a review
J

Wowed by Tech Dept Ahmed s Assistance

Just got off the phone with Tech Support Representative Ahmed who was more helpful and knowledgeable than any other Optimum Representative we ever spoke to He was precise polite professional well spoken patient fast and helpful He quickly resolved our problem Wish all Optimum representatives were as professional as Ahmed
Y

greatest customer service

the company has the greatest customer service out there Their agents are understanding and patient And obviously very helpful They provide quick internet service for affordable price Best company I have ever dealt with

About Optimum

United States

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Frequently Asked Questions

Optimum provides a comprehensive suite of connectivity and entertainment services for residential and business customers. These include High-Speed Internet plans, Optimum Mobile phone service, Optimum TV packages, and Home Phone service. The company also offers discounted bundles that combine multiple services, such as Internet + TV or Internet + Mobile.

You can check service availability by using the 'Service Availability Check' tool on the Optimum.net website. Simply enter your address on the site to confirm which specific Optimum internet, TV, mobile, and home phone services and plans are available for your location.

The My Account portal is a secure online area where existing customers can manage their services. Key features include the ability to view and pay bills, update account information, review billing statements, schedule or manage service appointments, and access detailed account settings.

Optimum.net provides multiple support channels. These include 24/7 live chat, a detailed FAQ library, and contact information for phone support. For self-help, the site offers a comprehensive Support & Troubleshooting Center with setup guides, instructional articles, video tutorials, and a troubleshooting assistant for common technical issues.

Yes, the Optimum.net website includes a store locator tool. This feature helps users find physical retail locations for in-person support, equipment pickup, product demonstrations, or direct service inquiries with company representatives.

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About Optimum

Optimum: A Comprehensive Overview of Services and Support

Optimum.net serves as the primary digital gateway for customers of Optimum, a leading provider of internet, mobile, mobile, television, and home phone services in the United States. The website functions as a central hub for both prospective and existing customers, offering a streamlined experience for exploring service options, managing accounts, and accessing support. Its design emphasizes clarity and user convenience, catering to the needs of a diverse residential and business clientele across its service regions.

Core Services and Offerings

The website prominently features Optimum's suite of connectivity and entertainment solutions. Key service categories include:

  • High-Speed Internet:Details on various internet plans with differing speeds to suit light browsing, remote work, gaming, and streaming in multi-device households.
  • Optimum Mobile:Information on mobile phone plans that leverage a combination of cellular networks, often highlighting savings when bundled with internet service.
  • Optimum TV:Showcases television packages ranging from basic cable to extensive channel lineups with premium networks and features like cloud DVR.
  • Home Phone:Presents digital home phone service options with unlimited calling and modern features.
  • Bundles:Actively promotes discounted bundles (e.g., Internet + TV, Internet + Mobile) as a cost-effective way to combine multiple services.

Key Website Features and User Tools

Beyond service information, Optimum.net is equipped with robust tools for account management and troubleshooting:

  • My Account Portal:A secure login area where customers can view and pay bills, update account information, review statements, and manage service appointments.
  • Service Availability Check:A crucial tool for new customers to enter their address and confirm which Optimum services are available at their location.
  • Support & Troubleshooting Center:A comprehensive resource with setup guides, instructional articles, and a troubleshooting assistant for common issues with internet, TV, or phone service.
  • Optimum Store Locator:Helps users find physical retail locations for in-person support, equipment pickup, or service inquiries.

Customer Support and Resources

The website provides multiple pathways for customer assistance. Users can access 24/7 live chat support, find answers in a detailed FAQ library, or get contact information for phone support. For self-help, the site offers video tutorials and step-by-step guides for installing equipment, using the Optimum app, and resolving common technical problems. This multi-channel approach aims to provide timely and effective support for a variety of customer needs.

Overall User Experience

Optimum.net is structured to facilitate easy navigation, with clear menus directing users to shop for services, access their accounts, or get help. The site regularly highlights promotional offers, new features, and information about the Optimum loyalty program. For existing customers, the seamless integration of the account management portal makes routine tasks straightforward. The website's focus on both acquisition and retention demonstrates its role as an essential platform for delivering and supporting Optimum's commitment to connectivity.