Parador Reviews

We have just stayed at the Parador in Mon forte de lemos SpainPoor outdated accommodation and very noisy at night I compained about the noise in our bedroom which we on until 0140 hours in the morning They were repairing air conditioning in the room above The noise was dreadful But they only comped us with a free breakfast AVoid paradores

Teruel parador Iam an amigos card holder many years Arrive 1 night 03 10 21 Dinner hall full no problem Bar Bar food open approx 6 pm Drinks and food ordered We Asked for salad with french fries bread Salad came boiled potatoes camed deep fried sent them back then a young girl came back with crisps LAYS in a bowl naturally sent them back Asked about our bread she came back with a brown paper bag and dropped them onto the table from a height Of 20 c m Into the middle of the table We naturally are not expecting to be having food thrown on our table so we both left the table and immediately complained Next morning we picked our bill we re naturally not charge for the food Told reception this is worse than you would feed your dog Bernard kelly

Hello Parador I have emailed this before but had no reply Do you not care about your clients We stayed two nights with you on 19th 20th of October We were given a room on the lower floor at the end of the passageway at the back There was a very strong smell of glue in our room and all along the passageway We mentioned it to the desk and we were told it would go away in the evening which it did only to return the next day Additionally the room was very noisy Not just from the lorries and cars outside the window but more from the room upstairs We could tell every time they flushed their toilet washed their teeth or took a shower as it sounded like their waste pipe ran through our room When we were leaving we mentioned this to the front desk and they apologised and told me that we would receive an email asking for feedback and to make our complaint that way However we did not receive any email asking for feedback or anything else We emailed your 2-3 times but have had no reply We stayed at two other Paradors At Plasencia we had no problems at all and Mazagon 14-15 October was great except when we rented two bikes one of the bikes handle bars came off while we were riding which could have been incredibly dangerous as she veered across the road though fortunately there was no car coming the other way We were not asked for feedback at any of the Paradors Best wishes Powell Ettinger

Rude and unprofessional staff in Santiago de Compostela In line with the political occupation of the company

HiWe visit a parador hotel in Malaga every year as it is a particular favourite due to its location However I wanted to buy two gift boxes for lunch dinner for two using my 633 Amigo points I need 320 per gift box which leaves me 7 points short I have paid in advance for a stay in June and they will have my payment for five months before my stay but they will not allocate points in advance I am not asking for the full points although I don t see why not They say points are allocated after my stay Reasonable if I didn t show BUT it is not cancellable so they will not lose any money on this and are actually having the benefit of my money payment has been taken from my account Is this a case of RULES ARE RULES I sent a further note to them last week In the absence of a response I assume they will not budge Although we like this hotel and location we have decided this holiday with them in June will be our last with Parador

So much for discounts As a member of Amigos de Paradores I expected to get the 5 discount they promise but the discounted price when member of Amigos is the exact same as the price of booking thru Booking com Just a marketing trick

We stayed three nights at Paradore Cervera de Pisuerga I d give this hotel 5 for location and 3 for comfort We stayed in two different Paradores and this one has issues that I want to spell out They have a beautiful big terrace with amazing views We were not allowed on the terrace unless the bar was open Stupid rule Don t leave your key at reception We did and it took 15 minutes to get it back because there was only one member of staff on reception and they were dealing with a long enquiry about good places to go and local attractions Avoid the restaurant at all costs The staff were rude and unhelpful We had to book a specific time for breakfast and were told off when we were late One morning on time we were completely ignored by staff and no breakfast order was taken Our worst experience was a group meal when our table arrived at the same time having preordered but there was a 20 minute wait between the first and last starter with two people told we haven t got any left They did but it took an age to produce it The main course was a disgrace Firstly a member of staff argued with two of our friends that they had ordered something different They hadn t They had a photo of their preorder and showed the staff A male member of staff told them they were wrong and eventually as the argument escalated said that s it in Spanish considered impolite - my partner speaks the language and left in a huff The manager was called and things sorted out eventually My main dish arrived with one other 15 minutes after the rest of the table It was utterly inedible Raw steak and I like a rare medium rare with the tenderness of a wellington boot and cold potatoes I ve seen more cooked steaks in a butchers shop Our dog would have struggled to digest it Awful experience A member of staff asked if everything was OK I showed her the steak photo available and she said In Spain we like it that way We will be writing a formal complaint to hotel and tour company This is the worst example I can imagine of a hospitality company run by rude civil servants Each request even in Spanish was met by a roll of eyes Faulty Towers had more class and was much funnier We are regular down to earth travellers and have stayed in a wide variety of places This was a disappointment in a beautiful place Anyone staying here should book a restaurant in Cervera de Pisuerga where lovely food is available I d like to mention the two bar staff who were lovely and quite the exception at this property They were friendly worked hard and remembered drinks orders even though we were part of a large group

We are currently staying in the Parador at Almagro and it has been a bitter sweet experience The building fixtures and fittings are all beautiful The reception staff were charming and helpful but dinner in the restaurant was a great disappointment Food we had not ordered was served my wife didn t get the starter she had expected but ate it anyway and I was served my main course something I had not ordered that was in fact my wifes starter With no apology the food went back which meant a wait for my origally ordered main course to arrive This all meant that we both ate alone It was also rather expensive for the little food on the plate If I want art I will go to an art gallery but I go to a restaurant to get fed Verdict our stay in this lovely Paradore as part of a cultural road trip round Spain to mark our 50th anniversary was spoiled completely by our dining experience there Perhaps we would have been better off with a beer or wine and tapas in a local bar

They are all beautiful

Exceptional hotels which the UK could learn a few lessons from Recent stay at Plasencia was top notch