Petguys Reviews

Buyer beware

I ordered 15 packages of Dingo Goof Balls from Petguys The Red part of the rawhide that is attached to the hollow ball was not adhered but actually loose My dog likes to chew this part off but wasn t able to and therefore would not eat her favorite treats The bags are see through and I could see that all were defective I have ordered these from other compete tiers for years and never had an issue Customer service told me I would have to return all bags for refund at my expense The shipping cost me 28 10 due to the size of the box the weight and distance it had to travel Petguys does not refund shipping even when the product they sell is defective They refunded me but actually deducted from my refund for the one opened bag I do not feel they stand behind the products they sell This was a horrible and costly experience I hope no one else has to go through

In order to write review had to rate 1

In order to write review had to rate 1 star Just received purchase package Package had open box cutter in it Lucky that I didn t cut myself Called customer service they weren t concerned Just said thanks for calling us next time we ll do better Unbelievable didn t ask name I guess this is new customer service answer

Great experience

We needed our nest box asap and they got it here a day early Max and Sadie thank you so much

I am very impressed with the service

I am very impressed with the service and products The shipping was quick and low cost

Strong commitment to customer service

Strong commitment to customer service and satisfaction Great prices and well packaged items arrive on date expected

Awesome

Amazing website They offer fantastic supplements and food for pets Always prompt delivery without any problems

Great service

Great service Recieved my order in 2 days Great products that my dog loves Would definately recommend

Best prices

Best prices fast shipping customer service is great and you talk to a live agent