


Based on authentic user experiences
Susan
6775 reviews
N/A
5 months ago
No products delivered no customer service
I ordered a handful of plants from this website in March 2021 By May 2022 14 months later I have still not received the plants I did receive some bulbs in November 2021 as an appreciated apology but I haven t heard from an actual human at the company since July 2021 Since then all I ve received is some vague and unapologetic automated responses asking for customer patience It seems the company had a bad year last year due to weather the pandemic I have every sympathy for this in principle However I think leaving customers for so long without human communication implies that they have nobody working on customer service relations at all for nearly a year In addition they seem unable to deliver orders they have accepted taken payment for and the automated responses imply that this is a widespread issue beyond just myself If they can t produce the products they ve sold and can t communicate with customers then is this really a functioning company
Vi
6775 reviews
N/A
5 months ago
Dahlias not delivered 2 years in a row
Same as some of the reviews I have seen Ordered Dahlias in March 2021 which they could not send due to the problems with the pandemic and I agreed to carry the order to 2022 Its almost August in 2022 and no plants have been delivered No answers to emails and no one picks up the phone I have used several online plant nurseries and never experienced such blantant fraud before Avoid dont be fooled by the fabulous website and RHS medals
Mr Symes
6775 reviews
N/A
5 months ago
SCAM
I ordered Dahlia tubers and plant in March 2022 The tubers arrived promptly but the 6 plants still haven t turned up Was advised that delivery would be in May but nothing Latest email ignored Based on my experience and reviews posted by others here and Facebook I must assume that the business owner Robert Evans is thoroughly dishonourable If you cant supply just refund the customer Would recommend avoiding this business
Nicole
6775 reviews
N/A
5 months ago
Not a good experience
Not a good experience - ordered gladioli and dahlias last Sept at RHS Chelsea - gladioli arrived with the wrong types - not what I ordered and no sign of the dahlias Office phone doesn t work so tried the mobile number and got through to I assume the owner - very nonchalant- no apologises just we had too many orders and couldn t supply everyone - what sort of set up is this as did not receive any email or notification He said he could carry over my Order until next year - I said I wanted a refund and was told to text him with my order number which I did and he would sort it out - sadly nothing - it has been 3 weeks now For a company that exhibits at RHS CHELSEA I would have thought they d be reputable - apparently not I m going to contact RHS because with cowboys like this taking peoples money and not supplying goods their reputation will be tarnished Bad experience
Gary
6775 reviews
N/A
5 months ago
Let Down two years in a row
I am afraid I have also had the same bad experience as one of your other reviewers I ordered Dahlia plants in 2021 which were not delivered and agreed to carry forward the order to 2022 but again they have failed to arrive with no explanation or apology Multiple e mails requesting updates and then a refund have been ignored Bulb orders have been OK but dahlia plants a nightmare
Dermot Savage
6775 reviews
N/A
5 months ago
Please do not buy anything from these
Please do not buy anything from these people They are taking money and not supply the goods Please see reviews on their own website They have have promised on three occasions to give me what I paid for so please don t fall victim to them
Ailsa Brannan
6775 reviews
N/A
5 months ago
Chelsea 2023
I cannot believe that tonight s first Chelsea Flower Show 2023 is advertising Pheasant Acre Plants I am still awaiting a refund of 50 for non delivery of last year s dahlias and no response to phonecalls and emails Do not buy from them
customer
6775 reviews
N/A
5 months ago
Nothing Received - No Contact - Terrible
Like the other reviews my order was taken and paid for but not received and there is no response from phone calls or emails It is very disappointing to be dealt with in such a way as they still are advertising on their website and no doubt taking more orders which they cannot fulfil The answerphone is now also full so you cannot even leave a message anymore
Bella
6775 reviews
N/A
5 months ago
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY Similarly to other reviewers here I haven t received goods nor a refund from an order in 2021 Have emailed and tried calling countless times but with no reply How they were allowed to have a stand at Chelsea this year with such a poor reputation for fraud astounds me Sort yourselves out
Customer
6775 reviews
N/A
5 months ago
Avoid
Avoid feels like a fraudulent company their customer service is so non existent Chelsea order not honoured 2 years later We had to ring and email daily to be told they would not honour it despite reassurance that we would receive our order 2 years late when we hounded them last year fingers crossed for our refund