Pixl Reviews

Worst company ever with inferior

Worst company ever with inferior installers Had an installer hook up my gas bbq and totally botched it up and had to have someone else fix the mess he left and it took installer a week to do a one day job STAY FAR AWAY FROM THIS COMPANY IF YOU VALUE YOUR MONEY

Do not patronize this company STAY AWAY PLEASE

I absolutely 100 would NOT recommend this company My story is just a horrible one that I d do my best to summarize First of all Jaggi was called in to mount our TV for which he charged 390 for During mounting he was extremely careless- the wifi box dropped multiple times at this time I was upstairs and did not witness this- my husband did When he finished mounting the wifi went out At this time we thought it was temporary I then asked him later on if he does wardrobe installations I mPregnant and we re working on our nursery I wanted the ikea pax system He advised he does and in fact has a contractor who does it This was the beginning of our nightmare The contractor came in the following day and took measurements of the wardrobe space- it is a 157cm wardrobe space A fairly small space Jaggi sends us a 4000 quote with a pax system of 2 500 claiming that our wardrobe would be custom Mind you all they were doing was mounting the wardrobe and then framing out the door to make it look cleaner I asked several times if there was no way to reduce the price he insisted it was a lot of work To be fair we were ignorant and could have done a lot more research After deliberating with my husband we decided we re better off going with somebody else Jaggi became in retrospect aggressive I wish I could upload an image of the chat His words out of respect it s not fair Bla bla bla I was extremely polite and explained we have a lot to do in the nursery and cannot spend 4000 on a wardrobe At this time I had myself started looking on IKEA and discovered 2500 for the wardrobe alone before labour was way overpriced He did not relent He called my husband separately who also said we had decided to move on And then ultimately got his technician to give us a call and try to convince us Long story short he reduced the bill to 3 097 still ALOT and asked me to pay in FULL I said I was more comfortable paying parts and then rest when the job is complete He sent me multiple reminders to sign the proposal I signed on February 16th paid 2 000 deposit on same February 16th and we agreed the job would be done between March 15-20 Soon as I signed and paid there was no response I had to send him a message asking if he got my payment He claimed he was out for family day All of a sudden the person who would message me at 10pm 11pm to sign the proposal became Cold and distant To cut this absolutely horrible story short March 15 came and passed there was no wardrobe or no installation March 23rd he messages us saying parts of the wardrobe are out of stock- ALMOST FIVE WEEKS AFTER Immediately knowing we already made a mistake sticking with him anyway we asked for a refund Mind you the night he mounted our tv and the wifi stopped working he tried to fix it and it didn t work We had to get a Telus technician in the next morning who advised us that the wifi box was plugged into the wrong spot Of course a weeks after we got a 175 bill for that technician callout I told jaggi of this and he literally ignored my message and did not care to offer a simple apology Anyway March 23rd we ask for a refund he says I ll pay on weekday as I m out of office through text I told my husband to call and get a precise date because he s a dubious person He promised he ll refund the Tuesday or Wednesday By Tuesday he messaged us with this out-of-the-blue 30 day refund policy but that he ll refund us within 14 days as per the Alberta Consumer Protection Act Our refund deadline was then April 7th I then sent him a follow up email letting him know if we re not refunded I ll be escalating to the Alberta civil court Rather than focusing on refunding he sent my husband a message saying your wife threatening to sue is absolutely unacceptable to anyone Long story short Jaggi did NOT refund as of April 7th past close of office hours despite sending me a message few days prior advising me not to send him any further reminders and that I will get my refund BEFORE April 7th Until I advised him since he had been in my home and was capable of this level of deceit while operating under a registered company I d be getting the RCMP involved Which I infact was ready to and had reached out to the head office My email got to him April 7th at 11 19pm he refunded via interac which was our move of payment at 11 31pm This guy had ZERO intention to pay Meanwhile the first thing I advised when we gave him the contract was that I needed a stress free process due to being pregnant I would not recommend this company to anyone Go to taskrabbit if u need things done Want a camera mounted Call ur service provider Go to bestbuy STAY AWAY He s deceitful and he LIES every step of the way This entire process was such a horror I needed a few days to myself before leaving this review

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