Protectyourthings Reviews

DONT USE THIS COMPANY They are LIM yet again POSING as the above Company They use MANY names on the web but ALL are useless They fob you off try to trick you by asking MANY questions takes half an HOUR to answer the phones Are CURT unhelpful and do ANYTHING not to do the job emergncy service my axx They also want you to pay up front for a year I paid for 14 properties up front sadly Had 1 claim Water was leaking from the flat covered on the policy into the flat below At LIM they EXPECT water to go UP HILL They told me that I was NOT covered after 20 questions and a wait if 20 minutes on the phone Then they said if there was no damage to the Insured flat I would NOT be covered As we all know a leaking pipe water usually travels downward and finds its level Then when I arrived into the flat and found water on that floor also they decided to sent a Boiler Engineer NOT a general plumber He had no blue plastics on his feet no mask thus was not minding the covid rules He did no plumbing what do ever did not even check the pipes correctly That was last Wednesday It was an emergency he did NOTHING just waste our time There was nothing wrong with my boiler They cheat the public and HAVE to be stopped They took alot of money from me and I got a lot of HOT AIR BALOONS and more stress Do NOT ever work with any Company who use LiM as their claims handler You don t get service from Protect Your Tings at all Its LIM LIM LIM all the way to hell They are MISREPRESENTING THE PUBLIC as you don t sign up with LIM My name Valerie C my secretary is Vicky Chest In case Protect your things try to say that they don t know me They also use the name of Your home Emergency and others Always read the contract in full as it s fill of pitfalls and caviats designed to trick Don t believe the guy who sells you the policy either as he does NOT answer the questions honestly either I will be taking legal action Last time so had the misfortune of having them as my claim handlers was at my home property They left me 4 months to date to fix two radiators This when I was recovering from a major illness of the lungs Still waiting for that repair Bad bad bad bad bad bad bad Trust me don t go there

They certainly are not excellent Be very careful to real ALL the small print We have been badly burned V Cxlxman They usually via Lim claim handlers can t won t not covered your only covered for 1 hr 75 pounds and if you want the job done that will cost you 450 pounds for 4 hrs work I proved that wrong as got the job done in 1 hr cost 150 pounds I was told when taking out the policy that I was covered for 1000 per annum The policy is a licence to CON and DISAPPOINT the general public Just look at LIM reviews all 1 star ALL actually if they could they would have given minus 20 and Plus 50 for misreprenting the public Go somewhere else and do yourself a BIG favour I will be sending the bill for the work and damages to my property

I took out a policy 5 months ago but now no longer need it They won t answer contact forms they won t answer emails and they won t answer the phone Don t know if they ve gone out of business or just like taking money but not refunding any Definitely not recommended Learned my lesson

Really poor service and responseWhat good is cheap if you can t rely on them Awful waiting times to get thru They try their best to wriggle out of a claim Pay more elsewhere and at least you have piece of mind

The electrics to the kitchen of the rental property I own went off leaving the tenant without power to the cooker washing machine etc I thought no problem I am covered by the Co Plus landlords emergency policy sold to me by protect your things Someone came out but couldn t fix it I was told they would get back to me After several days without power for my tenant I had to chase them Someone else without the required skills was sent out and couldn t solve the problem I then get a call telling me to refer it to the buildings insurence Buck passed The Electrician I had to hire to fix it actually laughed when I told him the excuses they made I changed from my previous landlords policy because I thought it was expensive Lesson learned You get what you pay for In response to the reply I suggest you change to another provider of this sort of policy One that is capable of providing the service paid for My policy number is LHJC-000212471615

The worst insurance company ever They try their best to wriggle out of a claim Their offer is a licence to indeed con and disappoint the general public Ridiculously awful awful service Absolute shambles

Sadly I cannot recommend landlord home emergency cover with this company The policy was willingly sold but failed when I tried to make a claim about a leaking toilet I was on hold for 25 minutes to report the claim Gave up and called again when they answered after 17 minutes You get through to an agent who then passes it on to the insurer They claimed to have called my tenant but hadn t I had to get the company I bought the policy from to intervene A contractor came looked at the toilet left the house and said he had to order a part B Q was actually 5 minutes away and was open but why did a plumber attend a call out for a toilet without having parts in his van Maybe they get paid twice for the call our Anyway we are still waiting for him to come back I can only recommend DO NOT BUY

I dealt with this broker for 3-4 years for my portfolio with no issues In the last 6 months things have changed significantly with the claim handler - LIM Emergency- which meant to me not to be able to raise any claim on 3 different occasions The response time has reached 5 days if you are lucky or you would have to arrange your own engineer for reimbursement of 70-90 and this never happens Please read the review for LIM Emergency I sent twice to the manager and one of the employers at Protect Your Things explaining the situation but they preferred to ignore my emailsInterestingly last week they sent me a renewal reminder which I ignored

Order number PR4642I added a review on Trustpilot on the 5th of March mainly about the claim handler As they have changed the insurer and claim handler I bought 3 policies on the 7th of March As I did not receive the policy documents after 7 days of the purchase and full payment I called customer service and spoke to Nicola who confirmed they are not keen to process the 3 policies as I left a poor Trustpilot review They have considered this a poor business relationship They did not bother to contact me with the decline before I made my phone call leaving one of my properties uncovered Please remember I sent an email to the manager to explain the situation regarding the insurer and claim handler before the first review but he did not respond I will send you a formal complaint and take it to the ombudsman if I don t hear from you within 28 days of receiving the complaint

What a real shame after reading the poor reviews I am very hesitant to use this firm I have multiple properties and looking for reasonable price