Prototypist Reviews

Overall customer experience is overwhelmingly positive, with a majority of reviews awarding 5 stars for exceptional service and product quality. Customers frequently praise the company for its fast delivery, often facilitated by DHL, with many in-stock items dispatched quickly and arriving within days, even internationally. The product quality, particularly for desk mats and keycaps, is described as very high, with vibrant prints and good stitching. Staff, especially the owner Jae, are highlighted as knowledgeable, passionate, and providing superb, even generous customer service, including resolving issues like missing keys from manufacturer errors. The company is regarded as a top UK destination for mechanical keyboard supplies, offering a good range of in-stock items, pre-orders, and group buys. However, significant negative feedback exists regarding the returns and refunds policy, with customers reporting denial of refunds for faulty goods and an inability to cancel group buy orders. Shipping costs can be very high for international customers, especially when rates increase due to external factors. While most experiences are smooth, the two critical reviews indicate serious dissatisfaction with post-purchase support in specific scenarios, contrasting sharply with the otherwise excellent reputation.

Last updated 4 months ago