Purearts Reviews

Super Delayed Orlogg Order

Ordered the Assassin s Creed Valhalla - Orlogg gameboard on August 10th 2021 It s been on the shelves of my local video game store for 4 months and I still haven t received it What a joke I ve requested a refund in hopes to just pay the 10 price difference of the game at my local EB Games Better I buy it store then wait until I die of climate change before it arrives in the post

Very delayed delivery damaged on arrival 8 months for cheaper rip-off version of what was ordered

Placed order for Orlog Item didn t arrive for many many months When it eventually did arrive it was damaged and defective It took them 8months to send a replacement The WOODEN Dice Bowls that are still shown on their website to this date that they ve sent me a replacement for are actually replaced by PLASTIC cheap looking Dice bowls In addition to this the main Orlog Box replacement itself they shipped me the box itself with no internal lining to place the various game pieces in So it s literally a wooden box Will NEVER order from this company again and STRONGLY recommend you do not buy ANYTHING from this company

Won t get what you paid for

1 out of 5 Statues actually delivered and the 1 delivered is broken Contact customer service who tell me to gorilla glue the statue together this is despite their terms and conditions stating if your product arrives damaged do not attempt any repairs When replacement is requested they have taken 48 hours so far to request this but nothing has been done The missing 4 parcels was told yesterday they had to wait until today to follow up with the courier but now today they said the order never left the warehouse and they don t know when it will To top it all off was charged 597USD for shipping Customer service does not exist after sale has been made

Terrible Fit Stressful Support Process

I purchased the SOUL EMBRACE SIEGFRIED 1 4 SCALE STATUE DELUXE EDITION statue and was so excited for its delivery the art was fantastic When it arrived I was able to get about 25 of the way through assembly before I encountered a part that clearly would not fit I had done the standard procedure of letting the parts sit at room temperature so this was a surprise On closer examination there was absolutely no feasible way to make this part fit into the slots and magnet it was supposed to match it would have had to be bent at a 30 degree angle for that to be possible I contacted support and was met with an automated response warning of a high volume of emails and warned of delays Their CEO had tweeted to expect about 48 hours turnaround After a week of silence I followed up and within 3 hours I received a response suggesting to warm the part with a blow dryer or equivalent I carefully used a heat gun but the part was so out of spec that it was insufficient ultimately the part broke after following their advice I decided to proceed with the rest of the assembly to see the result and I got lucky in that the broken part sat behind another part so it wasn t a big deal But I almost immediately encountered a second part that was even more out of spec This was a series of branches that fit into multiple slots and holes and magnets it was a very intricate and complex design with multiple points of failure if anything were warped Clearly PureArts needs to improve their QA on these parts especially these most complex ones I got lucky with this one too in that I was able to use the heat gun to line it up with just a few key slots and those provided enough support to keep the part standing up Unfortunately if you inspect the part closely it s obvious that the part is quite far from where it s supposed to be seated but for a passing viewer it s acceptable I can t imagine the amount of precarious heat treatment that would ve been needed to make this align with all slots and that easily could ve caused irreparable damage It is unacceptable to expect customers to have to use tools to warp the parts after delivery in order to assemble an expensive statue I checked around and found a video of someone else with the same statue who had many of the same fitting issues perhaps this is why their emails were so backed up Ultimately I decided to call myself lucky and not pursue any further support Given the incredible delay in response and the other reports of poor product support for broken or warped parts I decided I would prefer to leave the statue as-is and simply never buy another PureArts statue Please understand that if you choose to buy from PureArts you re taking a gamble and you re likely to be essentially on your own or out of additional costly shipping expenses if you want a proper statue Also please familiarize yourself with their return policy search for PureArts return policy as this is what you ll be subject to if you aren t lucky with your product

They sent me a master 9 eyes figure 2

They sent me a master 9 eyes figure 2 years ago that can t hold itself up They said they would send a stand They never did and stopped replying to my emails And now will not replying to any emails I send Terrible costumer service I do not recommend there figures

Very long delivery delay and poor customer service

We pre-ordered a statue for more than 2000 dollars and had to wait a whole two years for delivery New delivery dates were announced again and again and not kept You get the feeling that Pure Arts takes your money and doesn t care about the customers Furthermore we recently received a second figure that we had also pre-ordered a long time ago Unfortunately we had to realize that the SERIAL NUMBERS on the box the figure and the certificate DO NOT MATCH The individual parts of the figure also do not fit together correctly It seems that the parts of two figures were mixed Unfortunately Pure Arts customer service doesn t care about this at all We were told several times that nothing would be exchanged and that the problem would not be solved by Pure Arts Conclusion If things don t go well you are completely on your own and don t get what you paid for

Misleading prices

Terrible customer service They had a sale advertised on the front page and in my cart but checkout reverts to full price Customer service unhelpful Disappointed

I ve been a loyal customer of PureArts

I ve been a loyal customer of PureArts for years having ordered statues worth several thousand euros and I ve always been satisfied with the overall quality until my most recent experience completely changed that I never received my last order and immediately contacted customer service It took them over 8 months to propose a solution that was not only unfair but also illegal they wanted to refund me with a 15 deduction and refused to reimburse the shipping costs For a loyal customer this is beyond unacceptable When I informed them of my right to a full refund they refused I had no choice but to involve my credit card company which now seems to be resolving the matter in my favor However PureArts response to this was to ban me from placing any future orders This experience has left me extremely disappointed and I can no longer recommend PureArts I will also be leaving an honest review on relevant platforms to warn other potential customers about how this company treats its loyal customers

Great costumer service

I ordered a Johnny Silverhand statue and it arrived fast but I had a defect in my model Purearts were kind enough to offer a replacement free of charge and replied to my emails very quickly Thank you Purearts