Retrofit-group Reviews

Name: Retrofit-group
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 4.62

Retrofit Group - ECO funding specialists

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retrofit-group.comVisit Official Website

4.62

21 reviews

Excellent Rating

Based on authentic user experiences

Rated 4.62 out of 5 by 21 Happy Customers

Robert Dickson

6781 reviews

N/A

5 months ago

Worst experience ever

Worst experience ever The tradesmen failed to use dust sheets over flooring and work tops Flooring was damaged worktops damaged personal item broken After several visits they decided to repair flooring which wasn t fully repaired only part of it They declined to repair work tops so now I have to pay for this myself They didn t even bother to offer money towards the worktops nor did they offer to replace the broken personal item No reason given why they weren t fixing the damage to work tops After boiler was installed we were advised that rough casting to building would be done after several emails about this they reluctantly decided to repair where was needing roughcasted which isn t exactly completed well no doubt will need to pay to have this remedied myself too Was advised prior to fitting that I may have to pay 200 for pipe work to boiler but this would be checked when fitter had arrived to fit new boiler well he must have been magic as he hadn t even arrived at my door when Retrofit phoned wanting the money as the pipes would need upgraded Have since noticed they have damaged my pvc ceiling in kitchen when removing old water tank will I ask them to repair why bother as this company is not interested in customer service is this due to the fact that my boiler was installed via the govt funding service and as the govt would have paid out regardless of their shoddy workmanship Retrofit wasn t interested in any trail of damage that had been caused Watch out for the electrician as he installed the kitchen fan vented into my loft which would have eventually caused condensation damp problems and again after several emails they agreed to vent it through the roof Also when water tank was removed I was advise electrical wires would be removed well they re still hanging around hope they wires ain t waiting on the electrician coming back as reckon they will be hanging around for a long time so even more financial cost to me to get these wires removed Will never recommend this company even if they were the last ones on earth UPDATEFurther to your response it appears you are blaming the customer for the damage to the kitchen I can confirm that there was no damage prior to your tradesmen being in my property and this damage was caused by said trades And would confirm the flooring was not just one scratch it was indeed 2 scratches and a large dent out the flooring Nobody mentioned that we wished the flooring and worktops to be renewed a simple repair would suffice as you did with the flooring I am certainly not happy that as the customer you appear to be blaming me for the damage

CustomerBob

The first guy who came round to look at

The first guy who came round to look at my loft told me my old loft insulation would be removed and new insulation replaced When surveyor came round to take photographs of loft and also radiators in whole house including windows and doors also repeated old loft insulation would be removed before new insulation installed I signed consent forms and when receptionist phoned to arrange date for top up loft insulation I was not pleased I had been misinformed The manager Andy phoned and told me they would get their fingers rapped if they disposed and renewed loft insulation I therefore cancelled loft insulation just wonder if this company still managed to receive the money from the government to say my job had been completed as I have read similar instances of different companies not actually carrying out the work once forms have been signed Who is to say that these companies are actually being paid through the government scheme for work they haven t done

Mohammad Ahmed

Heating upgrade

Heating upgrade carried out by this company Grant and his colleagues did a superb job would highly recommend this company to anyone looking to upgrade their heating system or looking to get maximum output from their existing system BONUS yes they tidy up behind their work First time we have had workmen in the house who have left the place as they found it Thankyou guys

Norah saville

I cannot fault Retrofit in any way

I cannot fault Retrofit in any way whatsoever I had a new boiler fitted prior to christmas with not a problem at all every staff member I spoke to went above and beyond in particular Billie I couldn t recommend highly enough

Alison Ewing

Straightforward boiler replacement made easy by pleasant helpful staff

From start to finish my experience of having my boiler replaced was straightforward managed by pleasant and helpful staff and all conducted within the dates and timescales promised

An excellent experience from start to finish

From start to finish the whole planning and installation experience was very successful The time keeping was as arranged The team were very professional from Gas Fitter Insulation Team and Extractor Engineer All work to be carried out was explained fully Left the area clean and tidy Well done to all especially Kevin and Linsay for their excellent communication and project skills Thanks to Retrofit Group Marian Matthews

Margaret McKeowm

I had the best team possible putting in

I had the best team possible putting in my new CH system hard working pleasant most helpful people including all communications by phone Well done Darren and his colleagues of Reilly P HAlso the installer of electric blower in bathroom could not praise them enough Thank you for a fab job well done Norah Saville

Jane Williams

A seamless way to get a new boiler from

A seamless way to get a new boiler from first contact to fitting there is no other thing to say than the 5 star service that you can trust which in this day and age can be hard to find

Paul Munn

From start to finish we have had great

From start to finish we have had great service I honestly cannot say thank u anymore The fitters were great and very clean