Rivieratravel Reviews

Award Winning River Cruises and Escorted Tours | Riviera Travel

rivieratravel.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers consistently praise Riviera Travel for its friendly, helpful, and professional service, with easy phone booking and knowledgeable staff. Many reviews highlight smooth organization, clear communication, and reliable support across multiple trips. However, several complaints point to issues such as poor accommodation quality, misleading inclusions, large group sizes, and problematic booking processes. Negative experiences also include flight disruptions, unresponsive online systems, and insufficient compensation. Overall, satisfaction is high when expectations are met, but recurring operational flaws lead to significant disappointment.

What customers love
  • Friendly helpful staff
  • Easy phone booking
  • Professional service
  • Knowledgeable advisors
  • Smooth organization
Common concerns
  • Poor accommodation quality
  • Misleading inclusions
  • Large group sizes
  • Problematic booking process
  • Flight disruptions

Last updated 1 month ago

M

Stress free efficient

The travel assistant was very professional effective efficient The booking was completed with her support advice in a well organised straight forward manner It was stress free Thank you
E

Great friendly service Made the reservation over the phone and

Made the reservation over the phone and Nicki C was very personable and helpful Discussed various options and reserved a no obligation place for a week so I could discuss with my friend
A

Friendly clear and helpful

All the booking staff on the phone and emails replied promptly cf Laurie They were friendly and clear in giving information and very helpful not only in making the booking but also updating the details
C

We booked our holiday at Destinations

We booked our holiday at Destinations London The staff there were excellent being both helpful and friendly The confirmation email was received promptly and I was able to add passport and contact details which we didn t have available when booking Overall we were very pleased with the process
J

Holiday information

I had a long discussion with many questions about the cruise we have chosen The team were helpful friendly and were able to answer my questions with clarity and in depth knowledge of the trip
M

I usually book on the Riviera website

I usually book on the Riviera website but this time I rang them and spoke with the charming Charlotte The buying process was easy and straightforward Riviera Travel is a trusted company and treats their clients as adults rather than as school children as some other companies do Highly recommended
J

Good experience booking

Easy to book booking agent was very pleasant and was able to give me all the information I needed about the holiday Got through to Riviera quickly Better than trying online
J

Excellent service from staff at Riviera Travel

I was well looked after by the staff at Riviera Travel My first choice of holiday was Timeless Provence in early October but unfortunately the hotel was unable to provide further double rooms for single use I and my friend were then given the option of a Solo holiday the same one which we were happy to accept All the way thoroughout the booking process I was able to communicate with the same person which was an added bonus
D

Golden Triangle tour of India with Riviera Travel

We have just come back from The Golden Triangle Tour of India with a Tiger Safari added on with Riviera Travel I cant express how amazing this tour was made so by the most professional staff of Riviera Included our english guide Anne with us from getting on the plane at Heathrow on return Our Indian guide Sushill coach driver helper who were with us all the way through from start to finish All of which made our trip that much more special I will definitely be booking again with Riviera for our next trip
J

Nikki was really helpful

Nikki was really helpful guiding us threw threw the many options which took some time But she always came up with positive suggestions You feel you are dealing with people who know what they are tallking about

About Rivieratravel

Riviera Travel Award Winning River Cruises and Escorted Tours

United States

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