Safesmart Reviews

Health Safety Compliance Software Safesmart

safesmart.co.uk
4.33
18 reviews
Great Rating
Based on 18 user experiences

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Rated 4.33 out of 5 by 18 Happy Customers

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AI Review Summary Based on 18 reviews

Customer experiences with Safesmart are predominantly positive, with many users praising the system's ease of use and logical setup process. The product is frequently described as an excellent enabler for health and safety management, helping organizations raise awareness and maintain compliance. Support and customer service are consistently highlighted as top-quality, friendly, and responsive, with quick resolution of issues. The e-learning component is noted for providing significant cost savings compared to traditional training methods. However, a significant negative experience stems from a specific system upgrade that rendered the new version useless for some previous users. Other complaints include disruptive early-morning automated emails from the Smartlog service and dissatisfaction with the e-learning offerings compared to dedicated platforms. Some clients report being locked into long-term contracts despite receiving poor feedback and refund requests from their own customers. Overall satisfaction is high for most, with the system transforming workplace safety management, but a subset of users has encountered serious functional and service disruptions.

What customers love
  • Ease of use and logical system
  • Excellent, friendly, and responsive customer support
  • Effective enabler for health and safety
  • Cost-saving e-learning component
  • Helps raise health and safety awareness
Common concerns
  • A specific system upgrade rendered the
  • Disruptive early-morning automated emails (Smartlog)
  • E-learning offerings considered poor compared to
  • Users can be locked into long-term
  • Some clients report receiving poor feedback

Last updated 4 months ago

R

Safesmart upgrade

Safesmart was a brilliant system prior to its upgrade The new system is of no use to us However if the old system or an identical upgrade was availablewe would return to usig it
N

Do not sign up to smartlog unless you like being woken at 4 50 every morning

I hate having to be a user of this product that sees no problem with sending out 2 emails in a row at 4 52 in the morning I normally leave my notifications on my email to be as responsive as possible to my staff but I now have to change the way I work I asked to be emailed inside work hours or to be taken off the email list Nothing was done they clearly could not care less about mine or my staffs wellbeing
I

Shop about for ELearing

Shop about for ELearing their offering is dismale compared to other dedicated e Learning platforms I have had poor reviews from my clients who I supply e Learning from SmartLog a high percentage are requesting refunds and I am stuck with a 3 year contract
N

Safesmart are an excellent company to

Really pleased with Safesmart it is an easy system that helps us to keep our staff up to date on training there is also good support I would recommend it to anyone
D

A great enabler of H S systems

Brilliant does everything I would want it to do Takes time setting up but it s dead easy and logical Like most things what you get out of it depends on what y6put in But the e-learning alone saves three times the licence fee in traditional training courses
M

A great system that has helped raise

My experience with Safesmart has always been good - I have found them efficient friendly and helpful
A

Very positive experience with Safesmart

Safesmart are an excellent company to work with Our College has been using the Smartlog safety management system for around 18 months and it has transformed the way that we have been able to manager health safety in our workplace From the outset we have had top quality support from Smartlog We were allocated a specific account manager Leigh who is always helpful and responsive to any difficulties we have I would recommend Smartlog to anyone who is looking for a user friendly online safety management system at an affordable price
R

Innaccurate records - gives no faith in the company

I ve been using Smartlog now for approx 5 yrs with both V4 and now V5 I used V4 in a Primary School environment however I m now using V5 to manage the H S in a Grade 1 listed Scheduled Monument It has enable me to create a robust H S system where there was none previously well worth the money The support that Safesmart provide is also brilliant nothing is to trivial for them to deal with Thank you to all the team that I deal with
D

A very easy system to use and excellent

A great system that has helped raise health and safety awareness within our organization We have worked with Safesmart for a few years and they are always receptive to suggested improvements and accommodating when minor tweaks are suggested requested
J

Easy to use

Very positive experience with Safesmart and there is always a friendly voice at the other end of the phone if you have any queries

About Safesmart

Safesmart is a health safety consultancy company founded in 2002 and known primarily for the compliance management software Smartlog

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