Scanpan Reviews

Claim

Average non-stick poor customer service

I ve had a HaptIQ pan for 3 years The nonstick surface has degraded significantly I followed their online support suggestions to the letter bi-carb with water 5-10 times and while it made the surface look somewhat better it only made the surface even more sticky to the point frying eggs at a medium heat just fused them to the pan After contacting them via a very helpful retailer I bought the pan through they fobbed me off that it was just burnt on food and follow their instructions online So the lifetime warranty isn t worth anything For a crazy premium pan with a warranty they don t honour and customer service that certainly doesn t provide service this company is offering a bang average product and a totally unjustified very premium price Very low quality Buy from them at your own peril but you can get pans from elsewhere that have nonstick credentials that last longer than 2yrs the last yr hasn t been performant for a good deal cheaper

ScanPan CTX Fry Pan has a max temp setting of 4 9

SCanPan CTX Fry Pan has a max temp setting of 4 9 The non-stick surface is excellent However the multi-layer base separated and scanpan refused to warranty it saying the pan was only suitable to use at up to setting 4 out of 9 heat As a Fry Pan this is ridiculous given frying inherently involves high heat 4 9 barely does anything let alone frying

Worst pan ever

Worst pan ever I did read previous reviews before buying and got sucked in by the claims of the manufacturer that the issues were caused by miss use I ve been cooking more years than I d like to admit and can say these pans are pathetic Totally overpriced and lack quality you should expect Based on the responses from the manufacturer nothing is likely to change

Useless product and abysmal service

Paid top dollar for a scanpan CTX frypan Was it designed only for whacking the makers over the head Everything stuck to it from day one Returned it to the distributor Sheldon Hammond twice only to get the glib it s carbon build-up reply Refused to accept that it always failed to be non-stick Refused to accept that even after arduous cleaning following their instructions it was still failing Refused to accept that even after THEY cleaned it it was sticking They refused to test it Refused to acknowledge the fact that my other two non-stick pans used identically were working and therefore the scanpan was a dud I will never buy a Scanpan again

Not value for money warranty policy is very poor

Very impressed to start with Hardly needed oil just a light coating would cook eggs and steak to perfection but the pan deteriorated very quickly For its price it is not worth purchasing as it needs replacing within 6 months Even though it said it is dishwasher safe can use metal utensils we didn t use them always careful to not use it on high heat After submitting a review I felt attacked by the Scanpan online rep and the repetitive unhelpful instructions The warranty team informed that it was a user issue and not the pan When I confirmed that I had followed the correct cleaning instruction then they asked to see the pan not prior to making the decision I would not recommend these low quality products with poor warranty processes

Scan Pan finally emailed me back

Scan Pan finally emailed me back telling me to return the non-functioning non-stick pan at my own expense When I left a disgruntled voicemail they sent me a return label The package was then lost by FEDEX Can you imagine BUYERS BEWARE

Scanpan claims are dubious at best

Scanpan claims are dubious at best Despite following all the tortuous instructions about usage and cleaning which does make you wonder if they re that delicate are they going to last they have failed after a month They can t cope with the simplest produce i e sausages tomatoes and when you consider we paid 150 for two Scampan might be a better name for them Avoid

I purchased two scan pans a year and a

I purchased two scan pans a year and a half ago Cooking on them was great up until now everything had cooked evenly and quickly The 10 pan s non-stick properties disappeared and everything stuck to the surface burned and was difficult to remove This product comes with a LIFETIME guarantee 1 5 years does not equal a lifetime I was approved for a warranty replacement if I sent the pan back at my expense Adding insult to injury I would be paying for the pan twice through shipping This had been a 100 purchase I do not recommend this product

useless warranty not worth the money

good casserole to start with however the non-stick got damaged in less than a year of careful use no metal utensils etc THey claim warranty but all I got was a PDF manual on how to clean it I ll have to replace it

I purchased the 10 Scanpan IQ

I purchased the 10 Scanpan IQ induction frypan and very early on eggs particularly began to stickThe pan had a lifetime warranty and I called many times to scanpan and I spent considerable time trying all of their recommended methods to clean and restore the pan I did this many times without success With Covid they closed there telephone line and only took emails I was offered a warranty return and returned the pan a 3 weeks ago and they still have not responded despite e my emails and faxes to themI am very disappointed since this was an expensive pan with a alleged lifetime warrantyA R