Seaside Reviews

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seaside.pt
1.29
14 reviews
Bad Rating
Based on 14 user experiences

Rated 1.29 out of 5 by 14 Happy Customers

7.1%
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92.9%
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AI Review Summary Based on 14 reviews

Customers report widespread issues with Seaside including poor product quality, items falling apart quickly, and problematic return policies. Many reviews detail orders that were lost or delayed, with unresponsive customer service and rude staff. Negative experiences with durability and communication were frequently mentioned. A positive review noted satisfaction with shoe quality and pricing.

What customers love
  • null
Common concerns
  • Difficult return policy
  • null

Last updated 1 month ago

M

Rude and lazy staff poor quality illegal no return policy

I bought a pair of flip flops in the Seaside shop Cascais Villa Roxy 14 99 The band ripped out of the sole 7 days after so they were ready for the bin As I had lost the bag with the receipt I went to the shop just to inform them about the waste they are selling Shop assistant told me I could return them if I brought a bank statement showing the payment Which I did even though I don t live in Cascais I went there another time This time the two super unfriendly bored assistants being present stated they could not accept the statement for a proof as I could hv bought anything for this price Presenting them the ripped slippers as displayed in the shop for the exact same price They would have to send it to the office for them to look at their accounts I should return once more and leave the print out there She didn t care about the fact that I don t live there and would hv to travel a third time for this Super gutted a few weeks later I returned just to be told by the first shop assistant they didn t know of anything the other person didn t work there any more had not informed them and she couldn t do anything about it She seriously suggested me to print out the bank statement another time and come back there for the fourth time And she wouldn t return the money anyway but I d have to buy something else at the shop I told her this was the most outrageous customer experience ever and it would be the last time ever I bought anything at this shop Reply I don t care it s not my shop
B

Waste of time

Ordered 2 pairs of boots to be shipped to the UK on 1st October Waited until 20th October to contact them via their Facebook page It was only then they told me they were out of stock and gave me a refund Waste of time Don t bother
K

This isn t just a review

This isn t just a review It s a request for the shoe order I placed and paid for and never got What the hell is this You can t have a good legit business with all this other crap going on Geez SEND ME MY SHOES Hope the quality is better than some of these other reviews
D

I have ordered online 3 pair of shoes

I have ordered online 3 pair of shoes from saeside wedsite on 31 12 2019 paid 74 euros to be delivery it to united kindom It was a free delivery to europe spend on more than 49 euros I have got order confirmation But i have not recieved my order yet It had been 15 days since Unable to check it through wedsite as it says ordee not recognised The parcel due to deliver through DHL but on my account says paid but not shipped I dont really understand how this website works They dont have customer service contanct number or email I think this is a doggy wedsite I only ordered online beacause i visted ALGARVE PORTIMAO on 20th December 2019 Bought a black pair of ankel boots I like it very much But i did not expect such bad situation So disgusting All it is I cannot contact them I would not recommend anyone to purchse online I am going to inform their head office as i got all prooof to submit Diliniuk
A

Poor quality and less than 3 months lasting

I have purchased a pair of boots After less than 3 months the elastic part of it started to be loose but only at one side of the boots After taking the boots to reclamation the answer from the Quality Department of the company was that it has passed too much time since I bought the boots 3 months to accept my reclamation That means that the shoes they are selling are not suppose to last more than this period They are perfectly aware of poor quality of the shoes and they don t hide it It is too bad that at the moment of purchase they do not indicate to their customers Many people would not choose to buy the product that doesn t last even one season
A

Very bad

Ordered online 16 days ago not received till today and no answer from them on both ways you can communicate I will never buy again from them online or store
V

I would give it zero stars if I could

I would give it zero stars if I could Placed an online order weeks ago A dozen ignored emails inquires later one rep tells me the order shipped the other is saying the item was never in stock And no sign of refund of course Save your money don t deal with these scammers
J

It seems that unlike all the other

It seems that unlike all the other shops in portugal this shop won t give your money back if as in my case the present I bought for my fiancee she didn t like and we couldn t find anything else that she likes in their shop
R

Unacceptable and Extremely Rude conduct at the Lisbon Store

I purchased a couple of items from Seaside in Lisbon The sales assistants spoke perfect English whilst i was in store right through to the payment of the goods However they did not explain i couldn t have a refund only an exchange if i wanted to return the items because there was a promotion on until the end of January I was returning to the UK the next day I changed my mind and tried to return an item The sales assistant turned a notice round by the till only displayed in Portuguese to advise of the return policy in English this was not displayed anywhere else in the store She then continued to speak to me in Portuguese in an abrupt manner I repeatedly asked her to speak English again as she had done previously but she refused I would advise anyone to avoid this store as the staff are extremely rude to say the least
J

Twice in 2 days Not good

Unfortunately for me wasn t a good experience I bought a pair of boots and I wore them straight away for it to fall apart one of them then I took them back to the shop to replace them and they did for another pair same style then I wore them and happened the same straight away fall apart I was so disappointed and took them back They gave me the cash back

About Seaside

Marca internacional de origem portuguesa, com mais de 30 anos de experiência no sector do calçado e dos acessórios de moda.

United States

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Frequently Asked Questions

Seaside offers a curated selection of footwear and fashion accessories for men, women, and children. The product categories include sandals, shoes, and accessories, with sections such as SPECIAL PRICES, BEST SELLERS, and NEW IN to help shoppers find popular and recent items.

Seaside products are available for purchase on their official website, seaside.pt, which serves as their online store.

Seaside accepts the following payment methods: Visa, Multibanco, MBWay, and Klarna.

Customer support can be accessed through the FAQ section, complaint submission forms, and legal information pages available on the Seaside website.

Yes, Seaside maintains a physical store presence. You can find store locations and operating hours in the LOJAS (Stores) and MORADAS E HORÁRIOS (Addresses and Hours) sections of their website.

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About Seaside

Seaside: Portuguese Heritage in Footwear and Accessories

Seaside is an international brand of Portuguese origin with more than 30 years of experience in the footwear and fashion accessories sector. Operating under the store nameSeaside, the brand maintains an online presence atseaside.pt, offering a curated selection of products for men, women, and children.

Product Categories and Offerings

The store organizes its inventory into distinct categories, includingMULHER(Women),HOMEM(Men), andCRIANÇA(Children). Within these sections, customers can browse a variety of sandals, shoes, and accessories. TheSPECIAL PRICESsection highlights current promotions, while theBEST SELLERSandNEW INsections help shoppers identify popular and recently added items.

Featured Products

  • SANDÁLIA FLIP FLOP TRANSPARENTE— 19,99 €
  • SANDÁLIA METALIZADA DE SALTO COM TIRAS ASSIMÉTRCAS EM FORMA QUADRADA— 24,95 €
  • SANDÁLIA DE FIVELAS COM TACHAS— 17,99 €
  • SANDÁLIA MULE DE TACÃO— 19,99 €
  • SABRINA DE LAÇO EM RÁFIA— 19,99 €
  • SANDÁLIA DE TACÃO ESTAMPADA COM FORMA QUADRADA— 19,99 €
  • CHINELO PLATAFORMA EM CROUTE— 24,95 €
  • SANDÁLIA DE TACÃO COM FIVELA— 24,95 €

Brand Presence and Engagement

Seaside maintains an active social media presence, encouraging customers to follow the brand on platforms such as Instagram at @seaside.oficial. The website features promotional campaigns, highlighted by phrases such as "Onde tudo acontece, há sempre espaço para mais um" (Where everything happens, there is always room for one more), reinforcing the brand’s connection to community and style. The store also provides sections forLOJAS(Stores),MORADAS E HORÁRIOS(Addresses and Hours), and detailed information regarding policies, FAQs, and legal information.

Payment and Security

The site lists accepted payment methods, including Visa, Multibanco, MBWay, and Klarna, ensuring a secure and flexible checkout experience. For customer support, resources such as the FAQ section, complaint submission forms, and legal information pages are available to assist visitors.

With a foundation built on decades of industry experience, Seaside continues to present itself as a Portuguese footwear and accessory brand focused on style, accessibility, and customer engagement.