Secuyou Reviews

The lock wont lock

The lock wont lock dont work and there is no help to get no answer on the chat no clear instructions now i stand with a door that dont lock and cant leave the house

Warning - Not safe

Do not buy this lock if you want to be sure that your door will be locked You depend on a function that talks to bluetooth that is not stable I have slept and also left my house several times with the patio door unlocked Another problem related to this is that it s not possible to unlock it even if the phone with bluetooth active is nearby Very frustrating In my eyes it s an unfinished product My experience is that the technical support does not take the problem seriously They just explain how it should work without offering any action or promise to find a solution Update 2024-02-20 After almost a year I finally managed to return the lock Secuyou didn t take any responsibility for the lock issues but the wholesaler refunded me They also told me that they stopped selling Secuyou because of too many complaints Retailers I spoke to say the same thing Moreover their support was very dismissive and refused to acknowledge that there was anything wrong with the lock They repeated that the lock is a robot and therefore 100 reliable I tried two different locks where none of the promised functions worked I advise everyone against buying this product Even though a smart lock may seem tempting it s not worth it at all The product is not fully developed and the company takes no responsibility for it

Terribly executed

Nice idea but terribly executed The lock mostly doesn t connect to Bluetooth leaving me locked out of I would have trusted to be able to lock up with my phone Several times I had to remove the batteries and add they lock again Now the button from the inside is also dead in spite of new batteries I m sending it back Edit August 2023 I had to pay for the return and in the end they DIDN T give me a full refund because it was now used I returned it because it didn t work as claimed It was mostly offline and connected irregularly They paid back 65 Don t buy this

Missing parts - Bad customer service

A part was missing from the lock upon arrival Contacted the company to get this part sent separately Got a quick reply that the part could be bought on their website for 50 DDK Not pricy but still unfair when the error was in their end In addition I got a 200 DDK delivery fee Tried explaining that this seemed unfair and this time there was no reply even after several reminders

Apple TV compatibility

Be advised - this product does NOT work with the Apple TV gen 3 WiFi only model Customer service told me it would work so I purchased the lock But after the install and some research it turned out to be only the WiFi Ethernet model it has a thread border router built in So now I have to buy a new TV or HomePod The lock itself seems to be a good product easy install - however I have yet to test any of the smart functions

Produktet er let at montere og

Produktet er let at montere og integrere med Apple home Jeg mangler dog en funktion til at forhindre at man indenfra kan l se d ren op ved blot at trykke p knappen

I had a problem with my new Smart Lock

I had a problem with my new Smart Lock from Secuyou and sent a message through Facebook Messenger app I was surprisingly amazed when I got a respond 3 minutes later And the respond wasn t just an automatic respond it was accurate respond I needed further explanations and sent a few more messages The average respond time was 2 minutes And every respond helped me step by step and fixed my problem in 22 minutes

Good support

Fast delivery and the handle feels like a quality product Fast and good respons on support both on support chat and on Homey community

Excellent service

Excellent service Some minor issues with the SW Generally Top Notch