Selectmotorhomes Reviews

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selectmotorhomes.co.uk
3.67
15 reviews
Great Rating
Based on 15 user experiences

Rated 3.67 out of 5 by 15 Happy Customers

66.7%
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33.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 15 reviews

Customer experiences with Select Motorhomes vary significantly, with some praising the service while others report issues. Several positive reviews highlight excellent service and professionalism. Conversely, negative reviews point to problems with delivery and reliability. The company appears to have inconsistent experiences across different customers.

What customers love
  • Helpful staff
  • Great service
  • Professional team
  • Easy process
  • Knowledgeable
Common concerns
  • Poor warranty
  • Hidden costs
  • Faulty products
  • Delivery delays
  • Misleading sales

Last updated 2 months ago

N

Review for Select Motorhomes my frustrating

I am writing to share my frustrating experience with Select Motorhomes I paid a deposit for a van on 19th April with an agreement on several items to be completed Despite being told on 9th May that the van would be ready by 11th May it is now over 9 weeks later and I still do not have a working van Numerous issues have arisen including incomplete agreed-upon items and delays that have led to additional costs for road tax insurance wasted time and fuel I started paying interest on a van I don t yet have Repeatedly I asked for the refund policy with no response When I finally requested a refund it was rejected citing the Consumer Rights Act despite multiple failed repair attempts The lack of communication refusal to provide the refund policy and ongoing delays have been extremely disappointing I hope this review prompts Select Motorhomes to improve their service and commitment to customers
T

A Company of Liars

We arrived at Select Motorhomes interested in a Burstner Aviano 2009 AY10 AOD At first inspection the motorhome was just what we were looking for at the right price Rob showed us round and explained that the motorhome had been sold two months ago but was recently returned as the owner had a change of circumstances Rob offered it to us at 29 995 five thousand pounds less than the Autotrader price We agreed to place a 500 refundable holding deposit to remove the van from the market and return a couple of days later for a test drive While doing our research into the motorhome and the dealership we found a review submitted by the previous owner Clearly the motorhome had been returned due to a long list of faults and a failure by Select Motorhomes to rectify them and stay in touch with the buyer Having been lied to we returned to Select Motorhomes and was seen this time by Barrie When asked why the motorhome had been returned - this time we were told there were issues with the Motorhome which they agreed should be rectified In their view they had tried to deal fairly with the previous buyer but he had issues Barrie admitted that he had seen my post on a Facebook page trying to locate the previous owner so he knew that I already knew the truth Still very taken by the Motorhome but wary of the way the dealer had behaved we agreed a list of remedial work with Barrie that would be completed before we upped our deposit to a 1000 non-refundable deposit When this was complete we would return and inspect and if happy up the deposit Then further work at our cost would begin One week later having followed up our agreement in an email and received no response I called Barrie and was told that no work had begun as we had not upped the deposit to the full 1000 He denied making any agreement to the contrary and said I must be confused I believe that a decision has been made to pull out of our deal because they made an error in the price offered to us and because the remedial work needed will eat into their profit margin too much They would rather try to sell the van again to another unsuspecting buyer who has no knowledge of its history as they tried to do to us Honesty and good communication is clearly not something you can expect from this dealership broker They are prepared to lie whenever it suits them I am waiting for the return of my refundable deposit
A

I would advise anyone buying from this

I would advise anyone buying from this company to go elsewhere great sales bullshit but after serving is 0 I ve broken down 4 times ended up getting AA out I bought a heap of crap with part exchange been on the phone and no common descent call back Take your money run Ombudsman for me
C

I would avoid this company at all costs

I would avoid this company at all costs they don t honour anything they say they re going to do they send out faulty vans and will not honour the warranty They tried pushing you off to somebody else to the point of even making me pay to take my van to other places to have checks done Honestly the worst experience I ve ever had buying a motorhome
N

Possibly the Worst Dealer we ve ever dealt with

Our experience of Select Motorhomes- We spent 65k and ended up feeling totally frustrated underwhelmed and annoyed by the whole experience - difficult to encapsulate just how poor you can end up feeling from what should have been a great and exciting moment We bought a Bailey Adamo from them - and really wish we hadn t The sales team senior sales people were in our experience dishonourable unprofessional amateurish who lacked any degree of integrity When spending that amount of money you expect all those qualities to be on view and backed up when something isn t right or needs putting right Aside from the Lady who answers the bulk of the incoming calls and the Lady in the parts department who were decent and tried to help the rest of it was a shambles a complete let down They will do anything to squirm out of correcting a situation or deal honourably with putting something right I wouldn t trust anything they say after our experience When i asked Barrie why he thought i was looking for them to replace a broken window given it was the first time we d opened it it fell out he said i d be surprised what people ie his customers would try to get away with Not too insulting then That s the kind of mentality you re dealing with so make your own mind up Therefore our advice would be If you still think it s a good idea to give these guys your money it really isn t then do not leave the forecourt before you have checked everything properly i mean everything even down to opening all the windows to make sure they re not broken But definitely make sure all your systems are working do not take their word for it no matter how long that takes Also check that everything is complete - so if it has a bike rack make sure it s complete and doesn t have key parts missing Once you ve left the forecourt you re on your own - or you re in for a long and protracted fight to get anywhere - just what you don t need or expect when spending that amount of money If i had a choice of buying a motorhome from these guys or one 200 miles away i would take the drive Needless to say - never again with this outfit
S

Great service Highly recommend

We bought our new to us Hymer camper van from Select Motorhomes and would highly recommend them The staff are very friendly and knowledgeable We owned a VW camper van and had been searching for a larger camper van online and by visiting several dealerships for some months prior to visiting Select Motorhomes Select Motorhomes had lots of choice all very good quality stock Their price for the Hymer was competitive and the van was in excellent condition There was a couple of teething problems with the Hymer which was dealt with promptly and completely to our satisfaction Select Motorhomes also sold our VW camper van for us and gave us a very fair price for it If you re looking for a motorhome or camper van Select Motorhomes is definitely worth a visit
E

Service of the highest standard

Select Motorhomes are head and shoulders above the rest Of all the companies we went and met Select Motorhomes service was perfection From first viewing to purchase and even when on the road they provide the highest level of service you can imagine A brilliant team I would never buy anywhere else
P

Great experience

From viewing test driving and buying our 1st ever Motorhome Barrie Nick and all the staff could not have been more helpful There was no pressure selling and we were given as much time as we needed to make a decision On collection of the vehicle they even picked us up from the train station in Newton Abbot Would definitely recommend if you are looking to purchase your Motorhome
J

Exceptional service

Can t give enough praise to Nick and Si They arranged for our Motorhome to be collected from Yorkshire and taken to their showroom in Devon for selling Sold for an agreed price and money in the bank same day No hesitation in recommending
I

Select motorhomes limited

Nick Rich and the team helped sell my motorhome with ease and made it an absolute delight to deal with them The transaction was quick and the agreed monies was payed in full without fuss Totally reliableTatally trustworthyThanks team

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About Selectmotorhomes

Select Motorhomes: Your Destination for Used Motorhomes in Newton Abbot

Based in the heart of Newton Abbot, Devon,Select Motorhomes Ltdhas established itself as a trusted motorhome dealer serving the South West. The company operates from Trago Mills, Liverton, Newton Abbott, Devon, TQ12 6JD, and specialises in providing a diverse inventory of high-quality used motorhomes. With a focus on customer satisfaction, Select Motorhomes offers a carefully curated selection of vehicles that cater to a variety of budgets and travel requirements.

Extensive Stock of Used Motorhomes

Visitors to theSelect Motorhomeswebsite are presented with an extensive online stock, featuring numerous motorhomes currently available for purchase. The inventory showcases a range of makes and models, from well-known brands to more specialised vehicles, with prices varying to suit different financial plans. The website provides detailed information for each vehicle, including specifications, mileage, and condition, allowing customers to research their options thoroughly before visiting the showroom. This comprehensive online stock list demonstrates the company's commitment to transparency and convenience for its customers.

Comprehensive Aftersales and Vehicle Servicing

The relationship withSelect Motorhomesdoes not end at the point of sale. The company places a strong emphasis on aftersales support and vehicle maintenance. Their dedicated service department offers comprehensive servicing and maintenance packages designed to keep motorhomes in optimal condition. Services include mechanical servicing, cambelt replacements, repairs, and detailed habitation inspections. This focus on ongoing care provides customers with peace of mind, knowing their vehicle is receiving professional attention throughout its ownership.

Additional Services and Practical Information

In addition to sales and servicing, Select Motorhomes provides a range of accessories and supplementary services to enhance the motorhome experience. The company offers products such as towbars, bike racks, solar panels, lithium batteries, and motorhome Wi-Fi, helping customers customise their vehicles for specific needs. Practical information for visitors is readily available on the website, including detailed directions, alternative routes during roadworks, and clear contact details. The business maintains standard operating hours from Monday to Saturday, 9:00 to 17:00, and Sunday, 10:00 to 16:00, ensuring accessibility for its clientele.

Financial Guidance and Representation

Select Motorhomes acts as an Appointed Representative of Auto Finance Online, offering finance options to eligible customers. This service allows individuals to spread the cost of their purchase, making motorhome ownership more accessible. The company adheres to strict lending criteria, with finance available to UK residents aged 18 and over, subject to status. An initial disclosure document outlines all financial details, ensuring customers are fully informed regarding commissions and agreement terms before proceeding.