V
VP
Terrible Support
Terrible Support Not recommend at all
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AI Review Summary
Based on 14 reviews
Customer experiences with Sello are sharply divided between highly positive and extremely negative feedback. Many customers praise the platform's strong integration capabilities and user-friendly design for scaling marketplace operations. The dedicated support team is frequently highlighted as knowledgeable, responsive, and solution-oriented, providing excellent assistance. Long-term users report reliable service over many years, with the platform enabling smooth business operations and growth. The technical expertise, efficient project handling, and good business model are also noted as significant strengths. However, a significant portion of customers report terrible support experiences, including being completely ignored via email and having requests cancelled without explanation. There are serious complaints about receiving incorrect products and being forced to pay return postage out of pocket. Some customers describe the service as very bad and label the company as scammers, strongly advising others to avoid it. Overall, while satisfied customers are highly loyal and recommend Sello, dissatisfied customers report fundamental failures in customer service and order fulfillment.
What customers love
- Strong and reliable platform/integration for marketplace
- User-friendly and easy-to-understand system
- Great technical expertise and efficient project
Common concerns
- Issues with receiving wrong or incorrect
- Poor returns policy where customers must
- Requests or accounts being cancelled without
Last updated 4 months ago
B
Berkant Coskun
Terrible Support
Terrible Support Not recommend at all
I
Ishara Indunil
Very bad customer service and products
I have ordered a bed rail via my deal and the supplier Sello product delivered a wrong sized item and they insisted me to retain the item as if I need to return I have to pay the postage At last I posted paying from my pocket as I had no other option since my deal also didn t do anything
B
Barbra
Very bad
Very bad Never again
J
Jorge Ramonos
Scammers
Scammers The worst service
S
Sindre Langberg
Never answered at all on any email or
Never answered at all on any email or request just cancelled request to start account for no appearent reason
J
Jesper Ravn
These guys are the best go to for
These guys are the best go to for both great connection to the marketplace landscape and support in making things happen We relay heavily on their strong platform and knowhow and they have not let us down a single time
K
Karl Lindhe
User-centric integration partner
User-centric integration partner I have been using Sello for several years and several projects Its a great partner for business who wants to scale marketplaces Very user friendly and easy to understand and a helpful team to support Low cost threshold to get up and running
L
Louise
I recommend Sello
A well-designed and easy-to-use site The staff is very competent and friendly Customer service responds quickly when you encounter any issues
A
Andreas Buskas
Great technical expertise
Great technical expertise Service oriented Fast and flexible Easy to get started Good business model Efficient projects Requires somewhat interal technical knowledge for best effect
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