Simplymoved Reviews

Moved on 22nd April Nathan did not organise any kind of site check I sent a list of everything I was taking and I included measurements although they weren t asked for I had approx 6 more than the 30 boxes I had said but most of my boxes were half the size of the ones sent by my husbands firm On that basis I was well within that remit too Long story short one van was sent which wasn t big enough to take all my things and Nathan wanted to charge me 350 for the van to come back and collect the rest Fortunately my husband was there and managed to hire a van locally to take the rest of my things Also I had asked for 4 wardrobe boxes which the guys weren t made aware of and they hadn t been told they were to dismantle a bed and reassemble it so didn t have the tools and had to go and buy some After complaining later Nathan refunded the cost of the van and fuel as a good will gesture Moving is stressful enough but this firm made it so much worse If this was a review about the two guys who actually did the donkey work it would have 5 stars They were lovely and a bit embarrassed They were surprised themselves that only one van was sent They said they hardly ever do one van moves I am told Nathan s Dad is a Solicitor Thought it worth mentioning in case you are also let down by him and want to complain Hi Nathan - apologies for the delay in review - this was due to a bereavement The email to which you refer outlines the extra items I forgot to mention a carpet cleaner like an upright hoover a microwave - thought husband was taking it and a boxed Christmas tree - small - about 4ft I think These items would not have warranted needing another van and I could have left them with a neighbour When mentioning the extra charge I had not imagined for a second these items would warrant another van at a cost of 350 No explanation is given for the wardrobe fiasco or the bed I am not giving you a bad review because you are a small business I am giving you a bad review because I got bad service Your staff however are a credit to you

Our moving day was an extremely wet day The guys arrived and just started coming into the house - no mats or protective equipment placed anywhere so the floors and carpets were filthy was was just awful for our poor buyer The website it states that bespoke furniture covers would be used but I did not see one used and so Our mattresses including the kids cot bed mattress got dirty and our furniture is scuffed The guys moved a wardrobe out of the bedroom and left huge deep gauges in the hardwood floor from the back of the room to the door My husband later moved this wardrobe by himself very easily by taking the doors off If they hadn t have been in such a rush to pack the vans up and get their McDonalds the guys might have thought to do this When I spoke with Nathan about this he was rude and just said that basically we should have taken out the upgraded package Nathan will speak to you as though he has known you for years when before he makes a sale but was ignorant and petulant as soon as I needed to make a complaint It did not make me want to speak with him again to report further complaints that we only noticed once we had settled into the new house Lastly we paid for assembly of our bed The guy who did it rang all of the screws to assemble it and now the bed will not come apart We are now in the process of getting a new bed and wished to sell our old one but it now looks like we won t be able to do this as the damage is too great My husband has taken the bed apart himself and put it back together 3 times with no such damage We decided on a removal company with the assembly of furniture as we have 2 small children and thought this would be easier than trying to do it ourselves However I regret our decision to go with simply moved and as it turns out the company does not seem to take any care in the handling of anyone s possessions I would steer clear at all costs

Moving company was booked on my behalf and the quote was taken over the phone based on my memory of what needed to be moved etc There was quite a few more by the end of packing but everything was fine in that respect Nathan said whatever didn t fit from my garage would be because of what I had at my flat There were three guys and one sat in the van on his phone most of the time They at one point were throwing items out a second floor window down to the truck They attended my garage in a different location without me to collect only what was listed in the original quote which included an American size fridge freezer I said if anything please leave the wooden dresser and bring the small tumble dryer instead They ignored that request When they arrived at my new address they didn t put drop cloths or mats down on my brand new white carpet and just started stacking boxes at that point I was on the phone discussing their decision to not move my fridge into the flat because they took it upon themselves to put my fridge in the shed and tried to measure my doorway with a piece of cloth strap and decided it wouldn t fit through the door and point blank refused to entertain the idea of trying They just popped all boxes in the living room even though they were labelled between all rooms And I had to move a dresser myself as it was put where the tv hookups were They were in a rush the entire time I then asked a new neighbour to move my fridge in and this didn t happen until the next day I have two small children and lost 80 worth of freezer food due to their laziness The fridge 100 fit up my stairs without doors or the railing needing to be removed I know this because I measured all doorways properly and it was a 5 minute job to get it up the stairs To measure with a piece of string and talk down to me was disgusting taking advantage of a young vulnerable blonde woman If they had attempted to move it and then it didn t fit I would ve understood but it was a job booked that they clearly didn t want You get what you pay for The fridge was put in my shed after you refused to attempt to move it up the stairs I witnessed your staff member toss pillows out the window I haven t made it up and I wasn t asked if this was okay Boxes were labelled and ones that said kitchen I had to stop staff from putting in the living room those went into the living room anyway Loose items were in bags for life but nothing I was concerned about I explained in my original review that wasn t the issue the space wasn t measured properly by your staff and you didn t even attempt to move the fridge to my front door you refused to even attempt to move it if you had measured properly and made the attempt to move it up the stairs as the neighbours kindly offered to do you would ve moved it into my kitchen no problem and not lost me 80 in food my mother didn t attend until the very end and it s not relevant who booked the move or whether anybody else was there or not my mother measured it as well and we both agreed the fridge would fit which it did without your help I provided three quotes to those who booked your company yours was the lowest and as I said you get what you pay for you didn t lay anything down to cover the carpets didn t offer to where as the other company I used in April did I can see from other reviews I m not the only customer with a poor experience I already admitted there ended up being more on the inventory list than what was communicated over the phone we discussed this and all was okay My review still stands and is 90 centred around your lack of respect for the fact that the fridge would fit and was a necessity you didn t respect myself as the customer because of who booked you you acted with an unconscious bias towards me based on the type of customer I was and I will not be recommending women such as myself use you in future

Nathan and team arrived punctually at 7 45am were very friendly and helpful from the word go and removed all my stuff speedily and professionally We left Bury St Edmunds at 9 am drove to Cambridge and they finished my move in in Cambridge and left having most helpfully assembled a few large items for me about 11 15 am A potentially stressful day turned out to be a very enjoyable one thanks to Nathan and team at a very competitive price- highly recommended

Fantastic companyQuite to reply and a pleasure to do business with

Moved a 3 bedroom house Excellent attention to the smallest detailLots of protective covers and completely incident free

Nathan fit us in at very short notice after we were let down by another local company Dan Sr and Jr Luke and Kieran arrived on time and were efficient friendly and helpful We had some heavy furniture to move out of a first story flat and they were careful and professional before transporting and unloading everything to an already occupied home All in all it took them just over three hours from arrival to leaving which is much quicker than we could have hoped We will be moving again very soon and will certainly be using Simply Move again Just superb

Brilliant experience with Simply Moved Contacted Nathan initially who was really helpful arranging a time to come out and provide us with a quote Quote was good value and I was told all about the company and the services they offer We chose to have a packing service which was completed in a very professional manner and everything was wrapped and packed very well They rebuilt all our beds and the day was very enjoyable Thank you Nathan and Dan

Amazing service Could not fault the attention to detail in regards to our removal covers used and packaging delivered Team arrived on time and made sure we were completely happy before they left

First class service from the team at Simply Moved who helped in a crisis left from an AnyVan booking Absolutely first class from Simply Moved Ltd Highly recommended