Skytv Reviews

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skytv.co.uk
3.36
107 reviews
Average Rating
Based on 107 user experiences

Rated 3.36 out of 5 by 107 Happy Customers

40.2%
11.2%
11.2%
18.7%
18.7%
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N

Dedicated sky customer

I have now been with sky for over 19 years only because I I have switched a few times but found that sky was the best for me I am now a black diamond customer and have no squabbles with sky Yes a few hiccups here and there it great customer service not speaking to bots We now have our tv broadband phone and mobile with them at a good deal When my contract is up I always haggle for the good deals every time whilst having a giggle with them During the lock down they have been brilliant with us sorry guys no complaints from this end And no I don t work for sky
M

Had to cancel my Dad s SkyQ contract as

Had to cancel my Dad s SkyQ contract as we have had to move him into a care home Both people I spoke to were sympathetic friendly and efficient Nice to be able to write something like this
A

Recently spoke to Jacob after having

Recently spoke to Jacob after having an issues with my Q mini box struggling to connect and having issues with the box mot recognising the remote coming from a call centre background dealing with broadband we struck up a very pleasent conversation during which all my issues were resolved thank you so much jacob the conversation was informative not condescending it was a pleasure you deserve a pay rise
M

No customer service joke

The worst customer service it s seems sky is cheapening out with no actual customer service staff making it near impossible to actually speak to someone the customer service or lack of is shocking Far too BOT AI infused it s so frustrating and time consuming to get answers to simple problems for example I changed my sim plan then decided I wanted to stay on my existing plan but the site gave no option to cancel the change and trying to get through to someone in the last hour and a half is impossible - I m 26 work in tech never mind my mum or nan using this service I m not against AI I find this service a joke something needs to change
M

Why did I swap to Sky Glass

Why did I swap to Sky Glass it s is truly awful Been using for a few months and itd getting worse Picture freezes on a regular basis keep getting message no Internet then a few minutes later it s back on but all other device connections are fine Also upgraded to the latest Sky router WiFi 6 that s also bad much lower coverage than my old router all in all can t wait for my contract to end so I can just sit down put on the TV and watch something and I m paying a Fortune each month
M

SKY TV is Cheating its Customers

Sky TV has doubled its subscription fees without prior notification or communication This lack of transparency is deeply frustrating When we contacted them to cancel the service they refused to issue a refund and mentioned a one-month cancellation fee meaning they plan to charge us even more Such practices feel exploitative and unfair especially during challenging times
G

Cancellation problems

Our Sky TV stopped working after 5 years of use We called to cancel it They said we d need to pay for a extra month even though the contract was outside the 2 year period We said if thats the rules then okay but asked them to fix it in the waiting month They sent an engineer on the wrong day I waited for 5 hours on the agreed day but they didn t arrive They charged us 25 for a missed visit They also reactivated the account without our permission The system was easy to obtain a new service but extremely difficult to cancel
T

Utterly overpriced

Utterly overpriced We had a broadband and TV package The price hike after the initial contract period is breathtaking We ended up on 102 per month for an average broadband speed and TV with not much more than what is available on Freeview We switched the broadband but they do not tell you that you have to cancel the TV separately There is also no simple cancel function With so many better offers for broadband and TV on demand its simply not good value for money
J

ill scream if that stupid idris elbow

ill scream if that stupid idris elbow advert comes on again it is pathetic after seeing it for the 1000th time
P

I would avoid Sky Glass at ALL cost

I would avoid Sky Glass at ALL cost the picture quality is Average and the sound is Very Good but at 1 200 it is totally overpriced by a MASSIVE amount Just to rub salt in the wound my TV has recently packed in and I only had it for 2 years 1month The Sky package itself is poor so in my opinion I would definitely stay well clear of this product

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